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This episode of Big Fish in the Talent Pool is inspired by some beginning-of-the-year introspection. In 2022, I am focusing on making a little more “space” for myself, my family, and my clients. By allocating time for my relationships, I have decided to pause the podcast, at least for a while.
I thought a nice capstone before my break would be a recent conversation I had with Kevin Grossman at the Talent Board. We talk about PeopleResults, our TA practice, a little about my career, and the never-ending quest to improve the candidate experience.
Over the last four years, I have been fortunate to interview TA Leaders such as David Reed of Vail Resorts, Carly Sanchez of Wells Fargo, Sylvette Sawyer of OpenDoor, Rob Dromgoole of Choctaw Nation of Oklahoma, Diana Barr of Boeing, Stephanie Zywien of General Motors, and Tim Streeter of (formerly) Whirlpool. Big leaders - all - and each with diverse views on industry best practices, their path to TA Leadership, and the latest TA technology.
One final note, I am dedicating this capstone episode to my Grandma Svea (who is 100 and still kicking!) for modeling what it's like to pour your heart and soul into your work and your family. Thank you, Grandma!
As always, many thanks to our Sponsors!
Paradox/Olivia: www.paradox.ai
ATAP: www.ATAPglobal.org
RPOA: www.RPOAssociation.org
ERE: www.ere.net
Topics Discussed:
Improving the Candidate Experience
Outsourcing technology with RPO partners
Data as the great equalizer
Connect with Erin Peterson
Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
In this episode, you'll listen in on Erin's conversation with two emerging TA Leaders, Courtney Connor of Sequoia Consulting Group and Julia "Wonder Woman" Adler of Wayne Technologies. These "Future Big Fish" share their unique perspective from their 4-5 years of experience in consulting, staffing, and sourcing.
They discuss their views of TA Leadership from an individual contributor perspective, the importance of keeping up with ever-evolving technologies, and their favorite TA technology right now. Both Courtney and Julia share their insight into why the younger generation is disrupting the status quo of leadership and following new, alternative avenues of success outside of typical paths to “success”.
Throughout this conversation, there is a lot in store for both Big Fish and Future Big Fish listeners alike. And as for the more seasoned TA Leaders, stay tuned to hear how Courtney and Julia answer the question, "Fill in the Blank: We could fix Recruiting if only we would…__________.” Their answers might surprise you!
Thanks to our Sponsors!
Paradox/Olivia: www.paradox.ai
ATAP: www.ATAPglobal.org
RPOA: www.RPOAssociation.org
Topics Discussed:
Creating healthy communication loops across the team
Providing options for growth with team members with diverse goals
Different ways to create a transparent culture
Destigmatizing mental health in the workplace
Focusing on collaboration and shared success rather than competition within a team
Connect with Julia Adler
LinkedIn: https://www.linkedin.com/in/adlerjulia/?jobid=1234
Connect with Courtney Connor
LinkedIn: https://www.linkedin.com/in/courtneyconnor/?jobid=1234
Connect with Erin Peterson
Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
Fehlende Folgen?
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Trent Cotton is the Vice President of Talent Acquisition (TA) and Retention of Bureau Veritas Group, having pivoted his career from a focus on lending to talent after recognizing the close connection between the two. He draws keen insights on recruitment from his early career in banking, having learned from some tough customers like the “Chicken Lender” as well as his first mentor who gave him an honest earful after their first client pitch.
Now with a boatload of TA accomplishments and leadership positions as his foundation, Trent applies the principles of Agile methodology to Talent Acquisition in his book Sprint Recruiting - Innovate, Iterate, Accelerate. He shares numerous examples of taking the team he leads to a new level of confidence and productivity by setting healthy boundaries and expectations with Hiring Managers and candidates. It’s worth the listen just to hear Trent’s entertaining stories, as well as his practical approach to running an efficient TA operation. Enjoy!
Thanks to our Sponsors!
Paradox/Olivia: www.paradox.ai
ATAP: www.ATAPglobal.org
RPOA: www.RPOAssociation.org -
Jacob Kramer is the VP of Talent Acquisition at US Xpress, Inc., a job he got by pitching his ideas to the CEO and Head of HR for automating recruitment in their industry. He had transformed stylist hiring for Regis Corp and saw synergies that could apply. So he took a risk, made the pitch, and the rest is history.
A self-proclaimed introvert with a drive to solve big recruiting challenges, Jacob Kramer has a knack for using Recruitment Process Automation to replace time-consuming, manual steps in large-scale recruitment. Then he takes it a step further. Never one to be content with the status quo, Jacob challenges his vendors to create and deliver groundbreaking enhancements. Listen as he describes how he and his team germinated the idea of a geo-fenced AI Assistant who, based on census data, matches candidate demographics. No more generic bots for US Xpress candidates!
My favorite quote from our conversation? “You can only fail forward. Anything worth doing is going to be difficult, and you're going to fail. But each day, you make improvements.” Indeed!
Thanks to our Sponsors!
Paradox/Olivia: www.paradox.ai
ATAP www.ATAPglobal.org
RPOA www.RPOAssociation.org
Topics Discussed:
Focusing solutions on business results, the candidate (and team) experience
Stepping out of your comfort zone to make sweeping change
The power of failing often and “Failing Forward”
Pushing your vendors to “outside of the box” solutions
Connect with Jacob Kramer:
LinkedIn: https://www.linkedin.com/in/jacobkramer1/?jobid=1234
Connect with Erin Peterson:
Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social:
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
Lianne Daues is the Senior Director of Talent Acquisition at Core-Mark International, having cut her teeth at The Container Store, JC Penney and originally Rehab Care. The progressive steps in TA and eventually leadership were on the advice of a mentor who encouraged Lianne early on to consider Recruiting as a potential career path, which she did, and she’s never looked back.
Today, Lianne is doubling down on Conversational AI as a strategy to transform Core-Mark’s recruitment approach, as she tackles the challenge of over 5,000 hires annually, most of them hourly. In Lianne’s words, “If [TA] organizations aren't looking at technology [to drive process], then they’re already behind.”
Thanks to our Sponsors!
Paradox/Olivia: www.paradox.ai
ATAP www.ATAPglobal.org
RPOA www.RPOAssociation.org
Topics Discussed:
Adjusting Communication & Strategy with Business Partners
How taking risks can increase your chance of success
Relationships as the Major Influencer for your Brand
Connect with Lianne Daues:
LinkedIn: https://www.linkedin.com/in/lianne-daues-b32a154/?jobid=1234
Connect with Erin Peterson:
Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social:
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
Tim Streeter is the classic example of Daniel Pink’s A Whole New Mind, living out the power of using both left brain and right brain simultaneously in his Global Talent Acquisition leadership roles at Whirlpool and Accenture, and in the rest of his life. Where does he find the time and energy to flex into both realms in everything he does? That’s Tim’s secret, which he gladly shares in his book, The Contentment Commitment, and on Episode 38 of Big Fish in the Talent Pool.
With degrees in Economics and Math, we could expect him to be all quantitative analysis and data, on which he does rely heavily. But he’s also a great communicator, a strong people leader, a competitive soccer player, an author, and a musician, having made 9 albums over the past 10 years. Tim is creating his own legacy one purposeful decision at a time. Listen and be inspired!
We hope you enjoy the fast-paced chat on Big Fish in the Talent Pool on Apple Podcasts, Stitcher, or wherever you access podcasts. And when you do, please be sure to rate and review us. We’d love your feedback and it will help others find us.
Erin McDermott Peterson is a Partner with PeopleResults helping clients as a Talent Acquisition Consultant, Interim Leader, and RPO Advisor. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon. She translates her unique global experience to help clients with TA strategy, candidate experience, and recruitment process outsourcing (RPO) decisions.
Follow her on Twitter @ErinMcPeterson, connect via linkedin.com/in/erinpeterson or email at [email protected].
Thanks to our Sponsors!
Paradox/Olivia: www.paradox.ai
ATAP www.ATAPglobal.org
RPOA www.RPOAssociation.org
Topics Discussed:
Finding the best ideas through experimentation and data
Leveraging key resources to find the best TA Technology for you
The power of data and metrics in making the case for change
Work-Life Balance & what it means to say “yes” to the things that matter most
The Six Dimensions of Contentment in your personal & professional life
Additional Resources:
TopFunnel: https://www.topfunnel.com/
TechLabs: https://www.techlabs.org
Plum: https://www.plum.io
Handshake: https://joinhandshake.com
SeekOut: https://seekout.com
Connect with Tim Streeter:
Website: https://www.contentmentcommitment.com
LinkedIn: https://www.linkedin.com/in/timothycstreeter/
Additional Resources:
Contentment Commitment (Book): https://www.amazon.com/dp/B097YYDJWP
T Street Players (Music): https://www.tstreetplayers.com
Connect with Erin Peterson:
Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social:
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
Cathy Henesey is the Executive Director of Talent Acquisition for AdventHealth where she leads a team of 240 recruiters with a plan to hire 33,000 people in 2021. She is also the current President of the Association of Talent Acquisition Professionals (ATAPglobal.org).
Having started her career in Executive Search right after finishing her MBA at Texas Tech, Cathy worked her way into TA leadership serving the IT Consulting industry before transforming the recruitment function for the global manufacturer Trane, and then pivoted into healthcare. Standing on that strong foundation, Cathy brings a confident, no-drama approach, confronting TA challenges head-on.
Thanks to our Sponsors!
Paradox/Olivia: www.paradox.ai
ATAP www.ATAPglobal.org
RPOA www.RPOAssociation.org
Topics Discussed:
The vision of ATAP for TA leaders globally
Beyond “order taking” - becoming part of the “strategy” of TA
Cathy’s influencers: Gerry Crispen, Chris Hoyt, Jim Schnyder, Shally Steckerl, Tim Sackett, Eric Jaquith, Chris Havrilla
The role of RPO in Advent Health’s sourcing strategy - AMN
Hiring health professionals internationally as US based talent
No crying at work!
Additional Resources:
CandE Awards: https://www.thetalentboard.org/cande-awards/
Brazen - Virtual Career Fairs & Online Hiring Events: https://www.brazen.com
TextRecruit - Recruiting Software for TA: https://www.icims.com
Connect with Cathy Henesey:
LinkedIn: https://www.linkedin.com/in/cathyhenesey/?jobid=1234
Connect with Erin Peterson:
Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social:
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
Contagious passion, gratitude and optimism for the future of Talent Acquisition characterize my discussion with MaryAnne Pelland, Citizens Head of TA Strategy and Services, in Episode 36. Having studied Biology and intending to be a doctor, she morphed her passion for helping others into an early career in staffing scientific talent, then insurance, then Citizens - where she’s been making a difference for 17 years. According to MaryAnne, a career in recruiting is "The best job there is!".
We talked Customer Empathy, Diversity, Equity and Inclusion, TA Tech (Note: Paradox/Olivia and OutMatch skeptics will want to hear this), Candidate Experience , and Citizen’s approach to retraining and repurposing branch banking employees during the pandemic. MaryAnne bakes practicality mixed with innovation into a fascinating TA model. My favorite quote from our conversation: “In every opportunity, good or bad, you should reflect and think about what you gained from it. Sometimes that gain is what not to do but some of it is recognizing that you pushed yourself to do the hard and scary things.”
Can you find the Easter Egg in this week’s Big Fish conversation? Be sure to listen in to hear from a surprise (four legged) guest!
Thanks to our Sponsors!
Paradox/Olivia: www.paradox.ai
ATAP www.ATAPglobal.org
RPOA www.RPOAssociation.org
Topics Discussed:
How Covid-19 was a wakeup call for pivoting and innovation
Utilizing technology programs and projects to increase candidate experience
What we can learn from Disney’s “3 o'clock parade” question
Finding opportunities to learn new skills and evaluate what is and isn’t working
Owning your confidence to show up as your best self
Establishing a healthy work-life balance and stepping away when necessary
Connect with MaryAnne Pelland:
LinkedIn: https://www.linkedin.com/in/maryanne-pelland-b34b0a1/
Citizens Bank Careers: https://jobs.citizensbank.com/why-work-with-us
Additional Resources:
Talent Board - Candidate Experience Awards: www.thetalentboard.org
Outmatch - Humanizing the Hiring Experience at Scale: https://outmatch.com
Connect with Erin Peterson:
Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social:
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
Tim Sackett in TA circles needs no introduction, and defies categorization if an intro is attempted, but let me give it a shot. He is the prolific, if edgy author, blogger, HRU Tech staffing CEO, dad, husband, co-founder (MI Recruiter’s Conference, Fistful of Talent, ATAP, HR Famous Podcast) and all-around good guy. We had a lot of fun with this conversation as I gave Tim the platform to basically be his irreverent self, commentating on all things Talent in the crazy post-pandemic marketplace.
Many thanks to our Sponsors:
Paradox/Olivia: www.paradox.ai
ATAP www.ATAPglobal.org
RPOA www.RPOAssociation.org
Topics Discussed:
The driving force behind Performance Management
Why the quality of hiring measures never belong to TA
The pitfalls of leadership soft skills
Understanding the language as a hiring manager in recruiting
Brand loyalty between employees and their employers
Redefining value proposition
The problem with over-evaluating sense of self as employers
Learning how to readjust from past failures
Connect with Tim Sacket:
The Tim Sackett Project: https://timsackett.com
LinkedIn: https://www.linkedin.com/in/timsackett/
Additional Resources:
Fistful of Talent - https://fistfuloftalent.com
HR Famous (podcast) - https://open.spotify.com/show/7iohVBygJ986M1lEmS61ek
The Talent Fix (book) - https://www.amazon.com/Talent-Fix-Tim-Sackett/dp/1586445227/ref=sr_1_1_sspa?dchild=1&keywords=the+talent+fix&qid=1621016136&sr=8-1-spons&psc=1&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEyN1lKNVE3VTFZVDVMJmVuY3J5cHRlZElkPUEwMDgxODM5M0EwVFlEVVBaTk9ZJmVuY3J5cHRlZEFkSWQ9QTA0MTM2NjYzUUsyVjZEMUhXTEJIJndpZGdldE5hbWU9c3BfYXRmJmFjdGlvbj1jbGlja1JlZGlyZWN0JmRvTm90TG9nQ2xpY2s9dHJ1ZQ==
Connect with Erin Peterson:
Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social:
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
Big Fish Episode 34 is my conversation with Marina Lvovich, Honeywell’s VP of Global Talent Acquisition and Diversity. A truly global citizen, Marina has lived and worked in 4 different countries including her native Belarus, Ukraine, Canada, and now the US, having moved recently from New Jersey to North Carolina recently with the relocation of Honeywell’s global HQ.
In our conversation, Marina gives a rare glimpse into the strategy and operations of a fully outsourced, global TA delivery model. We discuss the impact of Covid on Honeywell’s hiring demand, Marina’s key decision factors around insourcing and outsourcing partners, and how she measures their performance. We also talk about what’s next in TA, team structure to support global delivery, and leading in a matrix environment to make real inroads in Diversity, Equity & Inclusion.
Thanks to our Sponsors!
Paradox/Olivia: www.paradox.ai
ATAP www.ATAPglobal.org
RPOA www.RPOAssociation.org
Topics Discussed:
Finding new opportunities for growth during a Global Pandemic
Recognizing when to “Insource” and “Outsource”
Prioritizing what’s working within the business on a global level
Balancing speed and quality measurement as the most important SLAs
Viewing internal talent as a source
Connect with Marina Lvovich:
LinkedIn: https://www.linkedin.com/in/marina-lvovich/?jobid=1234
Connect with Erin Peterson:
Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social:
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
Tina McKinney, PHR, Head of Talent Acquisition at OS National, LLC, is a firm believer in focusing on the customer and creating a great experience for Candidates and Hiring Managers. With her Industrial Engineering background, Corporate, RPO and Big 4 Consulting TA experience, Tina approaches TA with a data centric, tactical mindset.
Thanks to our Sponsors!
Paradox/Olivia: www.paradox.ai
ATAP www.ATAPglobal.org
RPOA www.RPOAssociation.org
Topics Discussed:
Learning to tell a story using data
Focusing on the bigger picture and future endeavors
Roles of corporate recruiting on an internal basis vs serving external client
Strengths in utilizing different ways to thinking
Pros and cons of using AI during the hiring process
The importance of establishing a strong support system early in your career
Why it’s important to ask for help in your professional and personal life
Checking in with your team and ensuring everyone is on the same page
Connect with Tina McKinney:
LinkedIn: https://www.linkedin.com/in/tinamckinney/
Connect with Erin Peterson:
Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social:
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
Best known as the “Recruiter Matchmaker”, Jodi Brandstetter, SPHR, SHRM-SCP, is the CEO and Founder of Lean Effective Talent Strategies. With her rich background in recruiting, staffing, and consulting, she now focuses on providing talent acquisition strategies to small and medium sized businesses. In her book, Hire by Design, her utilization of Design Thinking sets the stage for new ways of thinking in TA.
In our conversation, we discuss how Design Thinking feeds TA innovation by blending humanization with digitization, for better impact and results.
Thanks to our Sponsors!
Paradox/Olivia: www.paradox.ai
ATAP www.ATAPglobal.org
RPOA www.RPOAssociation.org
Topics Discussed:
How to apply Design Thinking to recruiting
Utilizing personas to find your ideal audience
How storyboards paint the overall picture for insights and solutions
Immersion and empathy as key elements for successful candidate experiences
The value of online conferences and how technology has changed the game for TA
Connect with Jodi Brandstetter:
LinkedIn: https://www.linkedin.com/in/jodibrandstetter/?jobid=1234
LETSCindy (personal): https://letscincy.com/jodi-brandstetter
LETSCindy (company): https://letscincy.com/talent-acquisition
Additional Resources:
Hire by Design: A Hiring Blueprint with Design Thinking (ebook) https://www.amazon.com/Hire-Design-Hiring-Blueprint-Thinking-ebook/dp/B08J2MRNF7
Pymetrics: https://www.pymetrics.ai/candidates
Recruiting Brainfood: https://www.recruitingbrainfood.com
Connect with Erin Peterson:
Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social:
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
Revving up recruiting is Stephanie Zywien’s specialty. She Leads TA in the Americas for General Motors’ Corporate, leveraging her legal, HR, and TA Governance and Standards experience to oversee the hiring of 5,000 people annually.
Armed with her JD, Stephanie started her career as a litigator, but after a few years yearned for a more positive personal mission and transitioned to legal staffing at Robert Half. She later moved to HR and Recruiting roles with Chrysler and then GM, and is now in her most challenging role to date. Stephanie shares her unique perspective as a woman executive, including her belief that although her interest in law gave her a competitive edge, her true focus lies within developing trust, building relationships, and listening as the keys to achieving personal and professional goals.
In our conversation, we discuss measuring TA performance, coaching & advising teams and hiring managers, and avoiding the “black hole”. Intentionality is her watch-word, and it applies to every aspect of the hiring process and technology deployed to reduce friction and increase satisfaction.
Other topics Discussed:
The ever evolving automotive industry and demand for talent
Leveraging your existing database to pipeline talent across the organization
Conversational AI as a game changer in candidate engagement
The importance of protecting space for organic creativity and innovation
Articulating your “why” in the change you are making
Connect with Stephanie Zywien
LinkedIn: https://www.linkedin.com/in/stephanie-zywien-a56a766/?jobid=1234
Connect with Erin Peterson
Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
Every day, Recruiters from around the world pull up a virtual seat to share their lunch, their experiences and listen to TA experts on #RecruitmentWorkingLunch. This virtual network is thousands strong, truly global, and leverages Crowdcast for their regular UK 13:00 lunchtime (7:00 am Central US time) chats.
In this Big Fish episode, Erin Peterson joins Debi Easterday, CEO of H2B Consulting for a lively conversation, sharing from her own experience the Top 5 Things to Get Right for High-Volume Recruitment, including: 1) Right Org Strategy & Leadership, 2) Right Tech Stack, 3) Right Partners, 4) Right Metrics, and 5) Right Expectations. It’s a quick run through the park of these five “Rights” with definitions and details on each.
Other topics Discussed:
The option to digitize and humanize recruitment simultaneously
Conversational AI’s ability to reduce time to hire
Defining Large Scale Recruiting and its component parts
Enhancing consistency & continuity by ensuring the right technology
Why the right partners can make or break recruitment quality
Establishing metrics and standards for hiring success
Benefits of setting clear expectations for both candidates and Hiring Managers
Connect with Debi Easterday
Website: https://www.h2bconsulting.com
LinkedIn: https://www.linkedin.com/in/debieasterday
Twitter: https://twitter.com/H2BConsulting
Connect with Erin Peterson
Erin is a global Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
In this episode, you’ll listen in on Erin’s conversation with two High Volume Recruiting leaders, Jennifer Huelsmann of EXL, and Chris Gould of PeopleScout.
They discuss how contrary to popular opinion, the Global Pandemic has not quelled hiring for all companies, and for many, demand for talent is at an all time high.
Organizations with large hourly populations with high attrition, healthcare companies ramping up to crush the virus, and tech companies prospering from the work from home shift, are a few examples. Chris, Jennifer and Erin engage in a robust discussion about the strategies and tactics top companies are using to scale their hiring through reimagining sourcing, assessments, interviews, and onboarding — all with an eye toward improving the overall candidate experience.
Other Topics Discussed:
Utilizing technology to remove bias and make hiring more efficient and safer
Changes in sourcing tools and techniques
Innovative ways to connect with university students
Impact of video interviewing on speed and cost to hire
Strengthening communication through the digital tools
Connect with our ERE High Volume Recruiting Speakers
Chris Gould - https://www.linkedin.com/in/chrisjgould/?jobid=1234
Jennifer Huelsmann - https://www.linkedin.com/in/jennifer-huelsmann-042b6b/?jobid=1234
Connect with Erin Peterson
Erin is a global Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
In this Big Fish episode, we are showcasing a learning session from #RPOACON2020 Virtual Conference in which Erin moderates a panel discussion with three Big Fish of the RPO world: Cory Kruse of Orion Novotus, John Hess of Advanced RPO, and Jason Krumwiede of Broadleaf Results. With Agile methodology from the world of software development as the backdrop, these leaders make the case for recruitment process outsourcing as a solution to the extreme volatility in demand caused by the Pandemic of 2020.
In this honest and fun conversation on how the challenges of this crazy year have forced everyone - including RPO providers - to rethink the way things are done, Cory, Jason, and John discuss their challenges and solutions openly. Everything from using daily stand-ups to stay organized and nimble, to project-based RPO to remove risks, to using new technology in ramping down and up support quickly. It’s a wild ride, and we think you’ll enjoy the banter between these experienced competitors and “frenemies”, including their predictions for 2021!
Other topics Discussed:
Sourcing innovation to drive diversity wins
Nimbleness with ever-changing roles and responsibilities
Aligning tactical actions with strategic goals in an agile way
Finding comfort in the chaos & learning to be okay during a lack of control
Leveraging technology and balancing in-person interaction with clients
The importance of self-awareness & self-reflection
Connect with our #RPOACON2020 Speakers
Cory Kruse - https://www.linkedin.com/in/corykruse/
John Hess - https://www.linkedin.com/in/john-hess-58a5532/
Jason Krumwiede - https://www.linkedin.com/in/jasonkrumwiede/
Connect with Erin Peterson
Erin is a Global Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
Truly global Talent Acquisition leadership starts with understanding the business and the brand, according to Sheila Crosby Powell, the Global Talent Acquisition Leader for Engineering Environmental and Architectural Construction Services Firm GHD. This employee-owned, global consulting firm has 10,000 people covering most of the globe in Australia/New Zealand, greater Asia, Europe, the Middle East, and North America, giving Sheila plenty of opportunity and challenge.
In our discussion, Sheila outlines her approach to applying 30+ years of global TA experience - all with one company, Accenture - to upgrading GHD’s TA candidate experience, technology, and brand. “As a company, your brand is tied to the kind of people you're going to attract and the kind of company you're going to become. So, TA and marketing have to be linked together to make a positive impact.”
Sheila is based in Phoenix, Arizona, but has worked and traveled internationally for most of her career. Having been to Australia, Europe, and Asia dozens of times makes her a bit of an expert on global relationships and change management. In our conversation, I asked her about the keys to gaining buy-in and global consistency when you want to make a process or tech change. Her answer, unsurprisingly is that it’s all about relationships. By first seeking to understand and gathering the information needed, she gains trust (authentically) allowing her to ultimately tap the best people to find a solution. Sheila also suggests that to build an effective team that works globally, healthy boundaries need to be set. By setting boundaries, you set a precedent of how others treat you, show confidence, and get things done!
Other topics Discussed:
Strengthening brand awareness to develop global consistency & practices
Learning how to share your story in a compelling & authentic way
The benefits (and obstacles) of cultural differences within a global company
The power (and limitations) of behavioral interviewing deployed globally
Connect with Sheila Crosby Powell
LinkedIn: https://www.linkedin.com/in/sheila-crosby-powell-nee-peña-9962408/
Connect with Erin Peterson
Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
"We try to operate exactly like a retained executive search firm - even though we are in-house." So says Diana Barr, the Head of Global Executive Staffing at Boeing, the world's largest aerospace company and leading manufacturer of commercial jetliners, global defense, space and security systems. Diana joined them in 2019 to build an "internal search firm" as a fresh approach to their senior leadership staffing strategy, including sourcing, assessment, diversity and inclusion, and succession planning across an international footprint.
Having started her career as an HR generalist for Marriott International, she determined that recruiting - specifically executive recruiting - was the most challenging and enjoyable part of her day. She struck out on her own to focus and gain exec hiring experience, and later joined Heidrick & Struggles to refine her skills. She also spent time recruiting top talent for a Private Equity firm(Enesco)and then with the industrial e-commerce giant, Grainger, before joining Boeing.
For TA Leaders looking to increase their impact, Diana offers her perspective on the importance of knowing what you bring to the proverbial party. “Everyone has strengths and you really need to understand your own strengths as well as your passion to be able to focus on what it is that you have to offer. For me, that's being a connector, learning people's stories, and developing relationships.”
As for the ability to attract executive talent to an organization that has been under scrutiny from the FAA for several years, Diana gives a great example of upholding the employment brand with an historical perspective. "This 140 year old company has prevailed through all kinds of business cycles, wars, and many other challenges, and we'll made it through this time in our history too."
Other topics Discussed:
Recognizing the critical aspect of a growth mindset
How curiosity increases the effectiveness of executive search
Developing TA specialist skills for a successful career
Connect with Diana Barr
Website: http://www.boeing.com
LinkedIn: https://www.linkedin.com/in/diana-barr-4948b2b/
Connect with Erin Peterson
Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
In this Big Fish bonus episode, we are showcasing the RPOA Webinar - a candid conversation between Erin and two former podcast guests, Nicole Cox and Robert Navarrete. The Webinar is titled “What You Always Wanted to Know About RPO, But Didn’t Know Who to Ask”.
As the Head of Talent Acquisition at OnTrak, Inc., Nicole brings her RPO and Staffing Agency knowledge to a corporate “build” role for the first time in her career. Similarly, Rob is now the Director and Head of Recruitment at Willis Towers Watson NA, but spent a good part of his career in RPO client team and sourcing leadership roles.
Both Nicole and Rob freely share their RPO insider perspectives for the benefit of current TA or HR leaders who may be contemplating an RPO partnership but are not sure where to start. They discuss everything from evaluating which roles are best to outsource, how to choose a partner, negotiations, pricing, implementation, governance - all the most important pieces to “get right” in a successful RPO relationship.
Topics Discussed:
How to avoid the “we vs. they” mentality
Inviting full transparency & feedback for effective transformation
The best & worst roles to outsource
Distinguishing between outsourcing and offshoring
How COVID-19 has altered the outsourcing value proposition
The qualities of an effective RPO
Connect with Nicole Cox:
Twitter: https://twitter.com/nicolecox1
LinkedIn: https://www.linkedin.com/in/nicolecox2/?jobid=1234
Connect with Rob Navarrete:
Twitter: https://twitter.com/R_Navarrete
LinkedIn: https://www.linkedin.com/in/robertnavarrete/?jobid=1234
About our Webinar Sponsor, Recruitment Process Outsourcing Association:
The goal of RPOA is to educate the marketplace of the value of RPO and elevate the status in the Talent Acquisition space. RPOA strives to nurture a collaborative community where thought leadership can be created and curated to educate the marketplace about RPO.
Connect with RPOA:
Website: https://www.rpoassociation.org
Twitter: https://twitter.com/RPOAssociation
Facebook: https://www.facebook.com/rpoassociation/
LinkedIn: https://www.linkedin.com/company/recruitment-process-outsourcing-association-rpoa-/
#RPOAssociation
About Erin Peterson:
Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect with Erin:
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson -
“Talent acquisition is so core to the business... it’s not just nice motherhood and apple pie initiatives... it’s a critical business function”. So says Melissa Mounce, the Managing Director - Leadership Talent and Diversity at GTCR, the Chicago based private equity firm which holds leadership as a key to their growth strategy. In fact, their approach to finding and partnering with portfolio leadership in core domains is actually trademarked as The Leaders Strategy™. It follows that their Talent and Diversity Leader might have some interesting insights on finding and assessing executive talent to share with us, especially given her career’s foundation in business.
No stranger to tough environments, Melissa started her career in Chicago with Motorola Solutions as a global business strategy “road warrior”, and then moved to a business process consulting role with EY/Capgemini. PNC Bank was the beginning of her Talent Acquisition career where she applied her business skills to their large scale hiring challenges, then Aon Hewitt’s RPO, where she oversaw and innovated the logistics of hiring 70,000 people annually. She then led recruitment for Abbott Labs and later Baird Capital, rounding out a career with the widest spectrum of hiring volumes, levels, and roles of any leader on the Big Fish podcast to date.
For TA Leaders who wonder what it would be like to “herd the cats” at a PE firm where basically everyone is a boss, Melissa offers her perspective of the pandemic’s silver lining for GTCR. “The COVID environment has made our leadership very accessible. We’re not on airplanes, so we’re using the time to deepen our pipelines and our network of executives who are ethnically and gender diverse.” We also discuss Melissa’s role in the trenches with portfolio company leadership, the power of company culture, and the benefits of slow-rolling executive assessment.
Other topics Discussed:
Evaluating the “equity value” leaders bring to the table
The best metrics to measure efficiency and effectiveness
Creating value as a business leader in the PE environment
Using company core values to assess and match talent
Using “found time” during COVID to deepen the diversity pipeline
Connect with Melissa Mounce
LinkedIn: https://www.linkedin.com/in/melissamounce/?jobid=1234
Additional Resources
GTCR Leaders StrategyTM
Connect with Erin Peterson
Erin is a Talent Acquisition Consultant, Interim Leader, and RPO Advisor with PeopleResults. She has led TA and RPO globally for some of the most successful organizations in the world including Accenture, Aon Hewitt, and Amazon.
She translates her unique global experience to help clients with TA strategy, employment branding, onboarding, candidate experience, and recruitment process outsourcing (RPO) decisions.
Connect on Social
Website: https://www.people-results.com
LinkedIn: linkedin.com/in/erinpeterson
Twitter: https://twitter.com/ErinMcPeterson - Mehr anzeigen
