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Navigating the Future of University Governance: Lessons from 250 Years of Experience
Dr. Drumm McNaughton and Lauren Zalaznick, author of Letters from the Corporation of Brown University: Lives of Usefulness and Reputation, discuss the evolution and future of university governance. Drawing from over 250 years of trustee resignation letters at Brown University, they share invaluable insights on leadership, adaptability, and effective governance in higher education.
Key Discussion Points
Historical Context and Evolving Governance:
Brown University's founding charter from 1764 and its enduring mission The impact of including recent alumni trustees on board composition How diverse perspectives have transformed personal growth and institutional policiesStrategic Planning in Higher Education:
The importance of long-term thinking and continuous improvement Balancing tradition with innovation in institutional governance Strategies for adapting to changing societal needs while maintaining core valuesRoles and Responsibilities of University Trustees:
The unique bicameral governing body at Brown University Key responsibilities: policy setting, financial oversight, and presidential appointment Qualities sought in effective board members: "work, wealth, and wisdom"Navigating Campus Crises and Controversial Issues:
Lessons from handling periods of campus unrest and societal change The importance of including diverse viewpoints in governance Strategies for protecting academic freedom and fostering respectful dialogueLeadership Development in Higher Education:
The role of governance structures in cultivating future leaders Key leadership principles: humility, openness, and collaborative decision-making Balancing short-term needs with long-term visionAdapting Governance for the Digital Age:
Insights from recent alumni trustees on connecting with current student needs The impact of technology on board operations and decision-making Addressing new challenges in cybersecurity and data privacyThree Key Takeaways for University Leaders and Boards
Embrace diversity in governance to enhance decision-making and responsiveness.
Foster a culture of continuous improvement through regular self-assessment and adaptation.
Balance institutional traditions with innovation to meet evolving societal needs.Final Thoughts
The episode concludes with a call for university leaders to view governance as a foundation for effective leadership. By creating inclusive, adaptable, and purposeful governance models, institutions can navigate the complexities of modern higher education while staying true to their core missions.
Read the transcript or extended show summary on our website at https://changinghighered.com/university-governance-strategic-insights-from-brown/
#UniversityGovernance #HigherEducation #HigherEdPodcast
About Our Guest
Lauren Zalaznick has devoted her career in media to transforming the cultural landscape.
Zalaznick has received two Peabody Awards and numerous Emmy Awards. TIME magazine named her one of the “TIME 100: World’s Most Influential People,” and her interviews have been archived at the Television Academy Foundation. Her TED talk, “The Conscience of Television,” has been viewed and
shared close to a million times. Zalaznick graduated with a degree in English from Brown University in 1984, magna cum laude and Phi Beta Kappa.About the Host
Dr. Drumm McNaughton is the founder, CEO, and Principal Consultant at The Change Leader, Inc. A highly sought-after higher education consultant with 20+ years of experience, Dr. McNaughton works with leadership, management, and boards of both U.S. and international institutions. His expertise spans key areas, including accreditation, governance, strategic planning, presidential onboarding, mergers, acquisitions, and strategic alliances.
Dr. McNaughton’s approach combines a holistic methodology with a deep understanding of the contemporary and evolving challenges facing higher education institutions worldwide to ensure his clients succeed in their mission.
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Navigating the Transfer Maze: Improving Community College Transfer Student Success
Dr. Drumm McNaughton and Joshua Bay, an education reporter with The 74, dive deep into the critical challenges facing community college transfer students and explore innovative solutions to boost their success rates at four-year institutions.
Key Discussion Points
The Transfer Student Crisis:
Alarming statistic: Only 16% of community college transfers complete bachelor's degrees.
Fall 2023 paradox: Community college enrollment growth, but declining transfer rates.
Equity gap: Even lower completion rates for Black, Latino, and low-income transfer students.Institutional Blind Spots:
Four-year colleges are often unprepared for transfer students' unique needs.
Credit transfer nightmares: Wasted time, money, and motivation.
Culture shock: Stark differences in faculty engagement between 2-year and 4-year institutions.Guided Pathways: A Beacon of Hope:
The success of guided pathways model in community colleges.
Potential for adaptation at four-year institutions.
Key elements: Comprehensive planning, regular check-ins, clear transfer information.Policy as a Catalyst for Change:
The power of centralized, state-level transfer policies.
Standardizing credit transfers and support services across institutions.
Leveling the playing field for first-generation and low-income students.Fostering Belonging in a New World:
Transfer students struggle with isolation and disconnection.
Strategies: Transfer-specific orientations, peer mentoring, dedicated organizations.
Faculty engagement: Recognizing and valuing transfer students' unique experiences.Adapting to the New Student Landscape:
Shift away from solely focusing on the traditional "high school to college" pipeline.
Understand diverse pathways: gap years, returning students, and career changers.
Need for flexible support systems and reimagined student services.Diversity in a Post-Affirmative Action World:
Community college partnerships as a pathway to maintain diverse student bodies.
Targeted outreach, scholarships, and support for underrepresented transfer students.Three Key Takeaways for Higher Ed Leaders
Centralize and standardize transfer policies at the state level.
Forge strong community college partnerships to enhance diversity and access.
Create a culture of belonging that embraces the unique experiences of transfer students.Closing Thoughts
Bay and McNaughton emphasize that improving transfer student outcomes is not just an institutional imperative but a societal one. By breaking down barriers and providing targeted support, colleges can unlock the potential of millions of students, leading to a more educated workforce and a more equitable society.
Read the transcript and extended show summary on our website: https://changinghighered.com/improving-the-experience-for-community-college-transfer-students/
#HigherEducation #HigherEdEnrollment #CommunityCollegeTransfers
About Our Podcast Guest
Joshua Bay is an education reporter with expertise in policy analysis and data-driven journalism. He is currently a staff reporter for The 74, a nonprofit news organization covering America’s education system from early childhood through college and career.
Joshua’s coverage spans from artificial intelligence in the classroom to Gen Z’s growing apathy towards a college education. With support from his fellowship at the Poynter Institute, Joshua produced a three-part project taking a closer look into the struggles of earning a bachelor’s degree — particularly among community college transfers.
Prior to The 74, Joshua graduated with a master’s degree in education advocacy and policy at Georgetown University. There, he co-developed a policy research report on the educational, housing, and public health outcomes of Washington D.C. residents based on census redistricting.
About the HostDr. Drumm McNaughton is the founder, CEO, and Principal Consultant at The Change Leader, Inc. A highly sought-after higher education consultant with 20+ years of experience, Dr. McNaughton works with leadership, management, and boards of both U.S. and international institutions. His expertise spans key areas, including accreditation, governance, strategic planning, presidential onboarding, mergers, acquisitions, and strategic alliances.
Dr. McNaughton’s approach combines a holistic methodology with a deep understanding of the contemporary and evolving challenges facing higher education institutions worldwide to ensure his clients succeed in their mission.
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In this Washington Update, Tom Netting, President of TEN Government Strategies, provides a comprehensive overview of recent regulatory changes and challenges facing higher education institutions. This update covers a wide range of topics, including FAFSA, Title IX, FSA, IDR, SAVE, NC-SARA, NACIQI, PPA, TRIO, Clery Act, Gainful Employment, Title IV, and Chevron Decision Impacts, and more.
Key Discussion Points Regulatory Environment and Negotiated Rulemaking: Overview of the 2023-2024 federal Negotiated Rulemaking process Proposed changes to distance education regulations, particularly affecting clock-hour programs Potential expansion of TRIO programs to increase access for disadvantaged and disabled individuals Title IX and State-by-State Implementation: Complexities arising from state-by-state variation in Title IX implementation Challenges for institutions operating under multiple, sometimes conflicting policies Ongoing legal battles and potential Supreme Court involvement FAFSA Rollout and Enrollment Implications: Delayed rollout of the new FAFSA form and its impact on Fall 2024 enrollments Phased implementation plan for the 2025-2026 FAFSA form Potential challenges for institutions in admissions and financial aid processes Student Loan Repayment and the SAVE Program: Current repayment statistics and challenges as the loan pause ends Introduction of the SAVE (Saving on a Valuable Education) program Ongoing legal challenges to repayment initiatives Institutional Quality and Oversight: Proposed changes to accreditation processes and NACIQI oversight Increased transparency in Program Participation Agreements (PPAs) and administrative enforcement actions Implications for institutional reputation and compliance strategies Three Key Takeaways for Higher Education Leaders Stay informed and engaged with the rapidly changing regulatory environment.
Develop flexible strategies to adapt to evolving requirements in areas like distance education, Title IX, and financial aid.
Prioritize compliance and transparent communication about institutional status and efforts. Final ThoughtsThe current higher education policy landscape is marked by complexity and rapid change. Institutional leaders must stay proactive, informed, and adaptable to navigate these challenges successfully while maintaining focus on their core educational missions.
Read the transcript and extended show notes on our website at https://changinghighered.com/washington-update-neg-reg-clery-act-and-chevron-decision/
#HigherEducation #NegReg #HigherEdCompliance
About Our Podcast GuestTom Netting
Having spent all of his professional career devoted to higher education policy oversight and implementation, Tom Netting has an extensive knowledge of the laws and regulations governing all aspects of higher education. His considerable background and experience have afforded him the opportunity to view the development and implementation of federal higher education and workforce development policy in their entirety – including issues related to higher education and workforce development, health care, veteran affairs policies, and the procurement of federal appropriations.
About the HostDr. Drumm McNaughton is the founder, CEO, and Principal Consultant at The Change Leader, Inc. A highly sought-after higher education consultant with 20+ years of experience, Dr. McNaughton works with leadership, management, and boards of both U.S. and international institutions. His expertise spans key areas, including accreditation, governance, strategic planning, presidential onboarding, mergers, acquisitions, and strategic alliances. Dr. McNaughton’s approach combines a holistic methodology with a deep understanding of the contemporary and evolving challenges facing higher education institutions worldwide to ensure his clients succeed in their mission.
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Fostering Global Understanding: The Role of International Houses in Higher Education
The rising trend in international student enrollment, currently at its fastest rate in over 40 years, underscores the critical need for fostering global understanding in higher education. International Houses (I-Houses) have emerged as a powerful model for creating inclusive and globally-minded campus communities, addressing the challenges of integrating international students and enriching the educational experience for all.
Dr. Shaun Carver, Executive Director of UC Berkeley's International House, joined to discuss the transformative impact of the I-House model on cross-cultural exchange and global education. With over a century of history, I-Houses continue to play a crucial role in breaking down cultural barriers and fostering understanding through daily interactions and shared experiences.
Key Points Overview: The Origins and Evolution of International Houses: The I-House movement began in 1908, sparked by a chance encounter at Columbia University. John D. Rockefeller Jr. and the Cleveland Dodge family funded the first I-House, leading to establishments at UC Berkeley and the University of Chicago. The I-House Experience: UC Berkeley's I-House hosts approximately 620 residents from 80 different countries. A balanced mix of international and domestic students (20%) ensures cross-cultural exposure. Addressing Challenges of International Student Integration: Pre-enrollment support is crucial for international students preparing for U.S. education. Cultural and academic adaptation challenges are comparable to those faced by first-generation and low SES students. Financial considerations include higher tuition rates for international students. Creating a Diverse and Inclusive Environment: Balanced admissions ensure no single nationality or academic discipline dominates. Economic diversity is maintained through financial aid. Intentional room assignments pair students from different countries. Long-Term Impact of the I-House Experience: Alumni report lifelong friendships and transformative experiences. Notable alumni include Nobel Prize winners, heads of state, and business leaders. The Unique Identity of I-House Residents: Residents develop multiple affiliations: with the university, their specific schools, and I-House itself. The I-House affiliation often becomes the strongest over time. Future of International Houses and Global Education: Potential for I-Houses to play an expanded role in fostering dialogue on controversial topics. Aspirations to scale up the I-House impact globally. Three Key Takeaways for Higher Education Presidents and Boards: Lead with clear values and cultural principles, articulating them to all stakeholders. Maintain consistent policies across all groups to build credibility and trust. Protect freedom of expression by distinguishing between education and indoctrination. Final ThoughtsThe International House model offers valuable lessons for higher education institutions seeking to create truly global learning environments. By intentionally fostering cross-cultural interactions and maintaining a commitment to open dialogue, universities can prepare students to thrive in an increasingly interconnected world. The principles embodied by International Houses provide a roadmap for creating inclusive, intellectually stimulating environments that benefit both international and domestic students, ultimately contributing to a more connected and empathetic global society.
Read the transcript and extended show summary on our website at: https://changinghighered.com/enroll-and-retain-international-students-i-house-uc-berkeley/
#HigherEducation #InternationalStudents #IHouse
About Our GuestWith over 20 years of experience in international education and higher learning, Dr. Shaun Carver is the Executive Director and CEO of International House at UC Berkeley, a renowned institution that fosters intercultural respect and understanding among people from around the world. Dr. Carver holds a Doctor of Education in Organizational Change and Leadership from the University of Southern California and an MBA from California State University San Marcos.
About the HostDr. Drumm McNaughton is the founder, CEO, and Principal Consultant at The Change Leader, Inc. A highly sought-after higher education consultant with 20+ years of experience, Dr. McNaughton works with leadership, management, and boards of both U.S. and international institutions. His expertise spans key areas, including accreditation, governance, strategic planning, presidential onboarding, mergers, acquisitions, and strategic alliances. Dr. McNaughton’s approach combines a holistic methodology with a deep understanding of the contemporary and evolving challenges facing higher education institutions worldwide to ensure his clients succeed in their mission.
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Caitlin Andersen, founder and principal consultant at Auxilium Education, discusses with host Dr. Drumm McNaughton the challenges and strategies for U.S. universities in attracting and supporting international students. They explore the changing landscape of international student recruitment, the value these students bring to campuses, and effective methods for universities to differentiate themselves in a competitive global market.
Key Discussion PointsValue and Challenges of International Student Recruitment:
The significant economic contribution of international students to the U.S. economy, totaling over $45 billion annually.
Declining international student enrollment, with a 15% drop in the 2020-2021 academic year, the steepest in over 70 years.
The challenge for U.S. universities to stand out when 98% of institutions offer similar programs.Understanding International Student Motivations:
Career advancement is the primary driver for international students choosing U.S. universities.
The influence of industry strength in different regions on students' university choices.
The importance of practical experience and post-graduation work opportunities, particularly through Optional Practical Training (OPT) programs.Effective Recruitment Strategies:
Highlighting industry partnerships and career opportunities in marketing materials.
Emphasizing STEM designations and OPT opportunities to attract and retain international talent.
Developing robust career services tailored to international students' needs.
Creating student ambassador programs to provide authentic insights to prospective students.Supporting International Students on Campus:
Providing language support and bridging programs to ease academic transitions.
Leveraging alumni networks for recruitment and mentorship.
Optimizing online presence for international audiences, including multilingual landing pages.
Hosting virtual events and webinars at convenient times for global audiences.
Addressing visa and immigration concerns proactively.Comprehensive Support Systems:
Developing orientation programs specifically for international students.
Organizing cross-cultural events and activities to foster integration.
Offering academic support services tailored to international students' needs.
Ensuring culturally sensitive mental health and wellness resources are available.Three Key Takeaways for University Leaders
Focus on career advancement opportunities in recruitment strategies, highlighting industry connections and post-graduation prospects.
Utilize data-driven insights from current international students and alumni to inform and refine recruitment approaches.
Invest in comprehensive support systems that address the unique needs of international students, from pre-arrival through graduation and beyond.Final Thoughts
The episode concludes by emphasizing the ongoing importance of international students to U.S. higher education. As global competition intensifies, universities must continually adapt their strategies to attract and support these valuable members of their campus communities. Success in this area not only benefits the institutions financially but also enriches the educational experience for all students, preparing them for success in an increasingly interconnected world.
Read the transcript and extended show summary at: https://changinghighered.com/supporting-and-attracting-international-students-strategies-for-u-s-universities/
#HigherEducation #InternationalStudentEnrollment #EnrollmentStrategies
About our Podcast Guest
Caitlin Andersen is the founder and Principal Consultant at Auxilium Education, an education consultancy that serves international graduate business school applicants. Trusted by Forbes 30 Under 30 and senior managers at Google, McKinsey, and Amazon, Ms. Andersen has helped international applicants from 30+ countries across 6 continents successfully apply to all the top business schools in the United States, United Kingdom, Europe, China, and Singapore.
Ms. Andersen currently serves as the Business Roundtable Chair for the Independent Educational Consultants Association (IECA) Graduate Committee. Recently, she was featured on GMAT Club’s Live YouTube Channel (114K+ subscribers).
Originally from Boston, Massachusetts, Ms. Andersen became an international student when she moved to England to get her MBA from the University of Oxford, Saïd Business School (SBS). She is on a mission to ensure applicants everywhere have the chance to competitively apply to the best business schools in the world.
About the Host
Dr. Drumm McNaughton is the founder, CEO, and Principal Consultant at The Change Leader, Inc. A highly sought-after higher education consultant with 20+ years of experience, Dr. McNaughton works with leadership, management, and boards of both U.S. and international institutions. His expertise spans key areas, including accreditation, governance, strategic planning, presidential onboarding, mergers, acquisitions, and strategic alliances. Dr. McNaughton’s approach combines a holistic methodology with a deep understanding of the contemporary and evolving challenges facing higher education institutions worldwide to ensure his clients succeed in their mission.
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In this episode of the Changing Higher Ed podcast, Dr. Drumm McNaughton talks with David Marchick, Dean of American University's Kogod School of Business, and Angela Virtu, Professorial Lecturer in IT & Analytics at American University’s Kogod School of Business, about their rapid integration of artificial intelligence across the entire business curriculum in just six months. They discuss the urgency of AI in higher education, Kogod's implementation strategy, and valuable lessons for other institutions.
Key Discussion Points
The Urgency of AI in Higher Education:
Recognition of AI's growing importance in the business world Need for AI literacy as an essential skill for future business leadersKogod School of Business's Rapid AI Integration:
Formation of a committee to develop an actionable plan within six weeks Comprehensive approach: integrating AI into every major, developing new courses, creating AI certificates, and implementing faculty trainingStrategic Steps for Rapid AI Implementation:
Development of two types of AI-integrated courses: Artisan and SAGE Appointment of an AI Faculty Teaching Fellow to support the initiativeOvercoming Challenges in AI Adoption:
Balancing speed of implementation with quality and relevance Supporting faculty adaptation to new teaching methods and content Keeping pace with rapid AI developments Incorporating ethical considerations alongside technical skillsStudent-Centric Outcomes:
Cross-disciplinary integration of AI across all business majors Practical applications of AI in various business disciplinesThree Key Takeaways for Higher Education Leaders:
Act Decisively: Quick action is crucial in the face of technological change. Embrace a Cross-Disciplinary Approach: Integrate AI across all majors to benefit all students. Invest in Faculty Development: Provide resources and training for successful AI integration.Looking Ahead: The Future of AI in Higher Education
Plans for continued refinement and expansion of AI curriculum Hiring additional AI faculty and developing advanced AI courses Expanding industry partnerships and exploring cross-pollination opportunities Read the transcript and extended show summary on our website at: https://changinghighered.com/ai-integration-in-higher-ed-curriculums-how-kogod-did-it-in-six-months/
#HigherEducation #AICurriculum #AIEducation About Our Podcast GuestsDavid Marchick is the Dean of the Kogod School of Business at American University, supporting over 2,000 students in over two dozen programs. He leads the committee for Kogod’s AI curriculum overhaul, an initiative focused on integrating AI into every major to prepare students for the global marketplace. Previously, Marchick was COO of the U.S. Development Finance Corporation, overseeing investments to produce 2 billion COVID-19 vaccine doses for developing countries. He spent 12 years at the Carlyle Group, where he served on the firm's Management Committee.
Angela Virtu is a Professorial Lecturer in IT & Analytics at American University’s Kogod School of Business. She teaches courses on technology, data analytics, machine learning, and coding. She’s also the AI Instruction Faculty Fellow, organizing training on AI developments for faculty and staff. Previously, she developed AI and ML solutions that combined theoretical advancements with practical, ethical applications for organizational integration and business impact.
About the HostDr. Drumm McNaughton is the founder, CEO, and Principal Consultant at The Change Leader, Inc. A highly sought-after higher education consultant with 20+ years of experience, Dr. McNaughton works with leadership, management, and boards of both U.S. and international institutions. His expertise spans key areas, including accreditation, governance, strategic planning, presidential onboarding, mergers, acquisitions, and strategic alliances. Dr. McNaughton’s approach combines a holistic methodology with a deep understanding of the contemporary and evolving challenges facing higher education institutions worldwide to ensure his clients succeed in their mission.
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Phil Hill, publisher of the On EdTech newsletter at Phil Hill Associates and EdTech expert, joins Dr. Drumm McNaughton to discuss the current state of educational technology, focusing on the recent bankruptcy of 2U, a major Online Program Management (OPM) provider and its implications for higher education.
Hill shares insights on regulatory changes, the evolving OPM market, and strategies for university leaders to navigate these challenges.
Key Discussion Points
EdTech Landscape and Regulatory Changes:
Shift in government approach from supporting innovation to increased skepticism towards EdTech vendors.
New regulations targeting online education, including virtual campus requirements and mandatory attendance tracking.
Potential overhaul of state authorization reciprocity agreements (SARA) and its impact on cross-state online program offerings.2U Bankruptcy and OPM Market Implications:
Analysis of 2U's bankruptcy filing, including debt reduction and ownership transfer.
Implications for higher education institutions partnering with OPMs, including risk management and reputational concerns.
The need for institutions to reassess OPM partnerships and consider alternative models for online program delivery.Cybersecurity in Higher Education:
Increasing cybersecurity threats in the education sector.
Shift towards comprehensive solutions from larger vendors for better accountability and insurance coverage.
Elevation of cybersecurity to a board-level concern, especially for institutions with large endowments.
Future of Online Education:
Continued importance of online and hybrid education for institutional growth and student access.
Need for innovation in program delivery while ensuring regulatory compliance.
Focus on student outcomes and employability to demonstrate the value of online programs.Strategic Adaptation for Higher Education Institutions:
Importance of comprehensive risk management strategies covering OPM partnerships, cybersecurity, and regulatory compliance.
Need for ongoing monitoring of student outcomes and program performance.
Emphasis on leveraging existing technologies effectively across institutions.Three Key Takeaways for Higher Education Leaders and Boards
Implement comprehensive risk management strategies that encompass OPM partnerships, cybersecurity, and regulatory compliance.
Focus on demonstrating strong student outcomes and program effectiveness in online education.
Engage actively in regulatory discussions and advocate for institutional interests during negotiated rulemaking and public comment periods.
Final Thoughts
The episode concludes with a call for higher education leaders to stay informed about the evolving EdTech landscape and take proactive steps to manage risks and opportunities. Despite the challenges, online and hybrid education remain critical areas for institutional growth and student access in an increasingly digital and competitive environment.
Read the transcript on our website at: https://changinghighered.com/the-state-of-edtech-opms-2u-bankruptcy-implications/
#EdTech #HigherEducation #OPMs #2UBankruptcy
About Our Podcast GuestPhil Hill, publisher of Phil on EdTech Blog and partner at MindWires LLC. Phil has been a market analyst and consultant in EdTech for over two decades. He is most notably recognized for writing his blog, On EdTech.
Phill Hill on LinkedIn →
About the HostDr. Drumm McNaughton is the founder, CEO, and Principal Consultant at The Change Leader, Inc. A highly sought-after higher education consultant with 20+ years of experience, Dr. McNaughton works with leadership, management, and boards of both U.S. and international institutions. His expertise spans key areas, including accreditation, governance, strategic planning, presidential onboarding, mergers, acquisitions, and strategic alliances. Dr. McNaughton’s approach combines a holistic methodology with a deep understanding of the contemporary and evolving challenges facing higher education institutions worldwide to ensure his clients succeed in their mission.
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Nuno Fernandes, President of American Public University System (APUS), joins Dr. Drumm McNaughton to discuss how higher education institutions can leverage technology in marketing and branding and remain affordable and relevant. With his background in business and global education, Nuno brings a unique perspective on transforming the traditional higher education model.
Key Discussion Points
The Unchanging Higher Education Model:
Higher education hasn't fundamentally changed in nearly a millennium, despite global revolutions in technology and communication.
The traditional model of professors lecturing to students remains largely unchanged since the founding of the University of Bologna in 1088.Challenges in Higher Education Branding and Marketing:
The shift from location-based to online education has transferred power from institutions to students.
Universities must differentiate themselves beyond academic offerings in a market where quality education is considered table stakes.Technology-Driven Strategies for Higher Education:
Leveraging AI and data analytics to create personalized learning experiences and marketing campaigns.
Implementing 24/7 student support through AI-powered tools, including mental health support.
Using technology to enhance, not replace, human interaction in education.APUS: A Case Study in Technology-Driven Transformation:
Rebranding effort centered around the concept of being "Digital by Nature, Human by Design."
Implementing AI tools to augment faculty capabilities and improve student experiences.
Maintaining affordability: APUS increased tuition by only 15% over two decades, compared to the industry average of 300%.The Future of Technology in Higher Education:
Predictions of ongoing demographic declines and their impact on enrollment.
The necessity for higher education institutions to innovate and adapt to remain viable.
Potential for technology to lower costs while improving quality and accessibility of education.Three Key Takeaways for University Presidents and Boards
Embrace technology and innovation as critical for the success of any university moving forward.
Prioritize personalization in both education delivery and marketing efforts.
Focus on continuously improving the student experience through technology while maintaining affordability.Nuno Fernandes emphasizes that the core mission of higher education institutions should be to serve students better every day. By leveraging technology and maintaining a student-centric focus, universities can navigate the challenges of the modern education landscape and create a brighter future for themselves and their students.
Read the transcript on our website: https://changinghighered.com/using-technology-to-upgrade-higher-ed-branding-and-marketing/
#HigherEducation #HigherEdBrandingAndMarketing #HigherEdTransformation
About Our GuestAPUS President Nuno Fernandes is a visionary leader who has succeeded in making online higher education more affordable and accessible while delivering top-quality education and favorable student outcomes. As President, he is focused on a global digital journey that integrates personalized, collaborative, technology-driven learning experiences to prepare students for tomorrow’s challenges and opportunities.
About the Host
Mr. Fernandes has a wealth of experience driving innovation across higher education, technology, and business. He has been APUS President since September 2022.
Previously, Mr. Fernandes was president and CEO of Ilumno, the largest online program manager in Latin America and among the top 3 globally (in terms of managed students). He served in roles with increasing responsibilities at Ilumno for over a decade. Mr. Fernandes was instrumental in improving student retention, student satisfaction, graduation rates, and reputation at the company’s owned and partner universities. He also helped expand access to higher education in several countries.
Dr. Drumm McNaughton is the founder, CEO, and Principal Consultant at The Change Leader, Inc. A highly sought-after higher education consultant with 20+ years of experience, Dr. McNaughton works with leadership, management, and boards of both U.S. and international institutions. His expertise spans key areas, including accreditation, governance, strategic planning, presidential onboarding, mergers, acquisitions, and strategic alliances. Dr. McNaughton’s approach combines a holistic methodology with a deep understanding of the contemporary and evolving challenges facing higher education institutions worldwide to ensure his clients succeed in their mission.
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Higher education institutions are facing a perfect storm of challenges that demand robust crisis management skills. From campus protests reminiscent of the 1960s to the lightning-fast spread of information (and misinformation) on social media, colleges and universities are navigating treacherous waters. How can they stay afloat – and even thrive – in this turbulent environment?
Crisis Management in Higher Education: Strategies for Institutional Resilience
Dr. Drumm McNaughton, CEO of The Change Leader higher education consulting firm, and guest Stephanie Craig, President of Kith crisis preparation, response, and recovery firm, discuss essential strategies for building crisis management and communication capabilities in higher education institutions.
Key Discussion Points
Higher Education's Unique Crisis Management Challenges:
The complex stakeholder environment in higher education is reminiscent of the turbulent 1960s but with added dimensions of social media and 24-hour news cycles.
The impact of poorly handled crises on various aspects of institutional operations, from student recruitment to donor confidence.Building Crisis Management Muscle: The PIP2 Approach:
Plan: Develop comprehensive crisis strategies and response protocols.
Invest: Allocating resources for crisis preparedness, including training and technology.
Practice: Conducting regular crisis simulations to identify weaknesses and build muscle memory.
Prioritize: Embedding crisis preparedness in institutional culture at all levels.The Clarity + Trust = Speed Formula:
Clarity: Ensuring a clear understanding of institutional mission, values, and stakeholder priorities.
Trust: Building trust within crisis management teams and with key stakeholders.
Speed: Responding quickly and decisively to crises without sacrificing accuracy.Stakeholder Management in Higher Education Crises:
Navigating the diverse and often conflicting interests of multiple stakeholder groups.
Tailoring communication strategies to different stakeholder needs and preferences.The Role of Leadership and Second-Level Thinking:
The importance of leadership visibility and engagement during crises.
Employing "second-level thinking" to anticipate the ripple effects of decisions and communications.Integrating Risk Management and Crisis Communication:
The collaboration between risk management and communication teams.
Breaking down silos to ensure comprehensive crisis response strategies.Opportunities in Crisis: Catalysts for Institutional Innovation:
Recognizing crises as potential drivers of positive change and innovation.
Examples of institutional transformation sparked by crisis situations.Three Key Takeaways for Higher Education Presidents and Boards
Invest in crisis management now, prioritizing preparation as a matter of urgency.
Implement the PIP2 approach (Plan, Invest, Practice, Prioritize) to build crisis management muscle.
Adopt the Clarity + Trust = Speed formula for effective crisis response.Read the transcript on our website at: https://changinghighered.com/ building-higher-ed-crisis-management-and-communication-muscle/
#HigherEducation #HigherEdRiskManagement #CrisisManagement
About Our Podcast Guest
Stephanie Craig is the President of Kith.co, where she provides strategic guidance and solutions for high-stakes issues and challenges faced by C-suite executives, high-profile organizations, and elected officials. She has built her reputation as a crisis expert by guiding some of the world’s most prominent people and organizations through their most trying moments. Combining her deep experience in politics, media, and business, she mitigates crises, repairs reputations, and inoculates against future crises. Stephanie has counted former First Lady Rosalynn Carter, the mayor of the nation’s 10th largest city, and some of the most notable global brands, as well as institutes of higher education, as clients. Stephanie is a prolific author on topics including crisis communications, reputational management, political communication, the intersection of law and communications, and entrepreneurship. If asked, she’ll even talk about being born in the Arctic.
About the Host
Dr. Drumm McNaughton is the founder, CEO, and Principal Consultant at The Change Leader, Inc. A highly sought-after higher education consultant with 20+ years of experience, Dr. McNaughton works with leadership, management, and boards of both U.S. and international institutions. His expertise spans key areas, including accreditation, governance, strategic planning, presidential onboarding, mergers, acquisitions, and strategic alliances. Dr. McNaughton’s approach combines a holistic methodology with a deep understanding of the contemporary and evolving challenges facing higher education institutions worldwide to ensure his clients succeed in their mission.
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Addressing Student Mental Health in Higher Education: Expert Insights and Strategies
Dr. Drumm McNaughton is joined by Tony Walker, Senior Vice President of Academic Programs at The Jed Foundation, and James Kohl, Dean of Student Affairs at the University of Massachusetts Lowell, to discuss student mental health in higher education. They share insights on current challenges, effective strategies, and the evolving crisis of mental health on college campuses.
Key Discussion Points
The State of Student Mental Health:
Suicide remains the second leading cause of death among young people ages 10-34, according to the CDC.
Recent data shows a significant increase in mental health issues among young adults, with 36.2% experiencing a mental, behavioral, or emotional health issue in the past year.
Marginalized communities, particularly LGBTQ+ youth, face even greater challenges.The Jed Foundation's Approach:
Overview of the JED Campus Programs initiative, which spans seven key domains to support student mental health.
Discussion of the implementation process, including needs assessment, strategic planning, and evaluation.
Insights into the impact of comprehensive mental health programs, including reduced suicide attempts and improved crisis response.UMass Lowell Case Study:
Implementation of the JED Campus program at UMass Lowell, including the process and challenges faced.
Positive outcomes despite the COVID-19 pandemic, including better-than-national-average scores in student flourishing.
Key lessons learned, emphasizing collaboration, stakeholder buy-in, and adaptability.Evolution of Mental Health Discussions in Higher Education:
Shift from stigmatization to open dialogue about mental health on campuses.
Growing recognition of mental health's importance in student success.
Movement towards more holistic approaches that include both prevention and crisis response.Strategic Recommendations for Higher Education Leaders:
Prioritize mental health at the institutional level.
Foster collaboration and break down departmental silos.
Implement comprehensive screening and early intervention programs.
Enhance access to mental health services and destigmatize mental health through education.
Develop robust crisis management protocols.Read the transcript of this podcast on our website: https://changinghighered.com/implementing-comprehensive-student-mental-health-programs/
#HigherEducation #StudentMentalHealth #HigherEdPodcasts
About Our Podcast Guests
Dr. Tony Walker joined The Jed Foundation in November 2022 as Senior Vice President of Academic Programs. In his role, he structures, expands, and leads JED’s K-12 and higher education programs to meet the organization’s strategic plan objectives. To fulfill this work, he connects strategy, people management, operations, fiscal responsibility, partnerships, and school recruitment functions. Prior to joining JED, Tony served as Vice President of Education Strategy and Innovation at the Meadows Mental Health Policy Institute. He previously worked in multiple roles in public education, including as a teacher, school counselor, and, most recently, as an executive district leader over Student Support Services at a large public school district in Texas. Tony is a Licensed Professional Counselor and Certified School Counselor and holds a Bachelor’s degree in Education from the University of Missouri, a Master’s degree in Counseling, and a PhD in Counselor Education and Supervision from Texas Tech University.
James Kohl, Ph.D., is the Dean of Student Affairs and Experiential Learning at the University of Massachusetts Lowell. He has been at UMass Lowell for over 16 years and previously worked at George Washington University as the director of housing programs. He received a B.S. in Psychology from Lafayette College, an M.A. in College Student Personnel Services from University of Maryland, College Park, and a Ph.D. in Educational Policy and Leadership from University of Maryland, College Park.
About the Host
Dr. Drumm McNaughton is the founder, CEO, and Principal Consultant at The Change Leader, Inc. A highly sought-after higher education consultant with 20+ years of experience, Dr. McNaughton works with leadership, management, and boards of both U.S. and international institutions. His expertise spans key areas including accreditation, governance, strategic planning, presidential onboarding, mergers, acquisitions, and strategic alliances. Dr. McNaughton's approach combines a holistic methodology with a deep understanding of the contemporary and evolving challenges facing higher education institutions worldwide to ensure his clients succeed in their mission. To learn more about his services and other thought leadership pieces, visit his firm’s website: https://changinghighered.com/.
The Change Leader’s Social Media Links
LinkedIn: https://www.linkedin.com/in/drdrumm/ Twitter: @thechangeldr Email: [email protected] -
AI Integration in Higher Education: Miami Dade College's Innovative Approach
Madeline Pumariega, President of Miami Dade College, discusses how the institution has embraced artificial intelligence (AI) across disciplines and integrated it into the student experience. She shares insights on developing AI programs, involving faculty, and addressing ethical considerations.
Key Discussion Points Miami Dade College's AI Journey: Creation of stackable credentials in AI, from certificates to associate's and bachelor's degrees Interdisciplinary approach, integrating AI across various programs beyond just technology Development of AI Institutes and community engagement through speaker series and partnerships Faculty Development and Adoption: Investment in faculty training and workshops on AI Grants for faculty to develop innovative AI-enhanced teaching approaches Addressing skepticism by drawing parallels to past technological advancements in education Strategic Implementation of AI: Using AI for facilities management, student advising, and enrollment optimization Focus on personalized learning experiences and communication with students Balancing opportunities with challenges like consumption-based pricing models for AI platforms Ethical Considerations and Assessment: Emphasis on teaching ethics as a foundational part of AI education Rethinking assessment methods to focus on knowledge application rather than information recall Maintaining focus on critical thinking and proper attribution in the age of AI Three Key Takeaways for Higher Education Leaders and Boards Harness the power of community partnerships and industry collaboration in AI initiatives Align resource allocation with institutional values and strategic priorities Lead with authentic leadership to address the future of higher education and community needsFinal Thoughts
Pumariega emphasizes Miami Dade College's role as a model for AI integration in higher education, serving as a "beacon of hope" for the community. She highlights upcoming focuses on Construction Trades Institute and programs in aviation, aerospace, and unmanned vehicles to align with future workforce needs.
Read the full transcript on our website →
#HigherEducation #AIEducation #HigherEdPodcast
About Our Podcast GuestMadeline Pumariega is the first female president appointed to lead one of the nation’s largest educational institutions, Miami Dade College (MDC). Adding to the historic nature of this appointment is the fact that Pumariega is an alumna of MDC.
Prior to becoming MDC’s president, Pumariega was appointed the first female and Hispanic chancellor of the Florida College System (FCS). In that role, she designed and implemented strategies to keep college accessible and affordable for Floridians, especially for those entering high-demand job fields. In 2019, Pumariega became the executive vice president and provost of Tallahassee Community College.In her current role as President, Pumariega has prioritized working with business partners to identify the skills needed by key industries and tailoring higher education programs to match those needs. This intentional forming of strategic alliances and job pathways between companies and MDC students accelerates each graduate’s ability to enter the workforce immediately. Driving her relentless pursuit is the passion to develop leaders and build thriving communities.
Guest’s LinkedIn Profile →
About the Host
Dr. Drumm McNaughton is a consultant to higher education institutions in governance, accreditation, strategic planning, change management, and mergers.
To learn more about his services and other thought leadership pieces, visit his firm’s website: https://changinghighered.com/.
The Change Leader’s Social Media Links
LinkedIn: https://www.linkedin.com/in/drdrumm/ Email: [email protected] -
Dr. Courtney Brown, Vice President of Impact and Planning for Lumina Foundation, discusses key findings from the 2024 State of Higher Education Study conducted in partnership with Gallup. She shares critical insights into evolving student demographics, barriers to enrollment, and strategies for addressing challenges in higher education.
Key Discussion Points
The Changing Profile of Today's College Students:
Shift away from traditional recent high school graduates to more diverse, non-traditional learners. Approximately 35% of students are financially independent from parents. About one-third of students have children of their own. 60% of students work while in school, with 40% holding full-time jobs. Over one-third of current students are over 25 years old.Primary Barriers to Enrollment and Completion:
Cost and affordability remain the number one obstacle for potential and current students. Emotional stress and mental health concerns have dramatically increased since 2020. Work and family responsibilities create additional challenges for many students. State policies on divisive issues influence enrollment decisions across demographics.Students Stopping Out: A Growing Crisis:
41.9 million U.S. adults have some college credit but no degree, up 1.5 million from the previous year. 64% of currently enrolled students have considered stopping out in the last six months. Emotional stress is the leading cause of student attrition, with 70% citing it as their primary reason for considering stopping out.The Perceived Value of Higher Education:
Nearly all adults without a degree believe at least one type of credential is extremely or very valuable. Almost 60% of adults who have never enrolled have considered doing so in the past two years. 84% of current or prospective students cite employment factors as reasons for enrolling.Strategic Adaptation for Higher Education Institutions:
Need for transparent pricing models and innovative financial aid options. Importance of enhancing mental health and support services for students. Adapting programs to accommodate non-traditional students' needs. Strengthening alignment between higher education and workforce demands. Addressing systemic barriers and advocating for supportive policies.Three Key Takeaways for Higher Education Leaders and Boards
Actively collect data on student needs and experiences to inform decision-making. Analyze community demographics to identify and serve potential future students. Continuously explore ways to make education more affordable and accessible.Bonus Takeaway: Include a non-traditional student on the board of trustees to provide valuable insights into diverse student needs.
Read the transcript on our website at: https://changinghighered.com/ state-of-higher-education-report-2024-lumina-gallup/
#TheStateOfHigherEducation #HigherEducation #LuminaGallupReport
About Our Podcast Guest
Courtney Brown, Ph.D., is vice president of impact and planning for Lumina Foundation, an independent, private foundation in Indianapolis that is committed to making opportunities for learning beyond high school available to all. As the chief data and research officer, Brown oversees the foundation’s efforts in the areas of strategic planning, learning, impact, and effectiveness. She also leads Lumina’s international engagement.
She joined the foundation in 2011 with a strong background in performance measurement, research, and evaluation. Before 2011, Brown was a senior research associate at the Center for Evaluation and Education Policy at Indiana University. There, she led studies and evaluations focused on education and post-high school programs within the United States and across Europe.
Brown is a frequent speaker and panelist in the United States and other countries regarding postsecondary strategy, student success, data-driven decision-making, and evidence-based practices. She has developed and shared manuals, working papers, articles, and books related to undergraduate research, performance measurement, randomized-control trials, and other evaluation methods, as well as conducted webinars and workshops on topics such as evaluation, performance measurement, and success in education beyond high school.
About the Host
Dr. Drumm McNaughton is a consultant to higher ed institutions in governance, accreditation, strategy, change, and mergers. To learn more about his services and other thought leadership pieces, visit his firm’s website, https://changinghighered.com/.
The Change Leader’s Social Media Links
LinkedIn: https://www.linkedin.com/in/drdrumm/ Twitter: @thechangeldr Email: [email protected] -
Gil Rogers, founder and CEO of GR7 Marketing, joins Dr. Drumm McNaughton to discuss the current challenges faced by universities in improving their enrollment funnels, particularly in the context of emerging AI technologies. They share insights on the broken traditional funnel model, demographic shifts, affordability concerns, and reputation issues, addressing how AI can be leveraged to transform enrollment strategies.
Key Discussion Points
Enrollment Funnel Challenges and AI Solutions:
The limitations of the traditional enrollment funnel model in capturing modern student behavior. Inefficient use of human resources in current admissions processes. Potential of AI to automate repetitive tasks and personalize communication at scale.Demographic Shifts and Competition:
Impact of the impending enrollment cliff on recruitment strategies. Increased competition among institutions for a shrinking pool of traditional students. Use of AI-powered predictive analytics for targeted recruitment.Addressing Affordability and Financial Aid:
Challenges in balancing institutional financial needs with student accessibility. Complexity of financial aid processes as a barrier to enrollment. AI applications in optimizing financial aid strategies and improving yield management.Reputation and Value Proposition:
Growing public skepticism about the value of higher education. Need for clear articulation of institutional value propositions. Leveraging AI to enhance yield management and re-engage stop-outs and non-completers.Key Takeaways for Higher Education Leaders and Boards
Request an AI strategy from the enrollment management team.
Review current admissions staff time utilization.
Examine financial aid approaches for sustainability and effectiveness.
Develop a plan for staff upskilling in AI technologies.
Establish metrics for measuring AI impact on enrollment outcomes.
Final Thoughts
The episode concludes with a call for strategic integration of AI technologies in enrollment management. The experts emphasize the importance of ethical implementation and ongoing refinement of AI systems to address the complex challenges facing higher education enrollment.
Read the transcript on our website: https://changinghighered.com/how-can-ai-improve-enrollment-funnels-in-higher-ed/
#EnrollmentManagement #HigherEdEnrollment #HigherEducation
About Our Podcast Guest
Gil Rogers is a strategic innovator in education technology marketing, serving as a fractional CMO for EdTech companies. With a background in higher education enrollment management and marketing, he has led institutions through record-breaking recruitment cycles. Gil's career highlights include marketing roles at Zinch.com (acquired by Chegg) and the National Research Center for College and University Admissions (NRCCUA), where he advanced digital marketing and data-informed enrollment strategies. As founder of GR7 Marketing, he helps entrepreneurs effectively communicate their services to educational institutions. Known for his energy and enthusiasm, Gil frequently speaks at national conferences on marketing strategy for EdTech startups, leadership, and customer understanding. As a podcast guest, he offers valuable insights into effective marketing strategies and leadership in EdTech, making him an ideal speaker for audiences seeking innovation in this dynamic industry.
About Our HostDr. Drumm McNaughton is a higher education consultant who works with college and university leadership, management, and boards of directors to ensure they succeed in their mission.
He is an innovator, strategic management pioneer, accreditation specialist, transformational and turnaround expert, and governance professional with P&L experience in multiple industries, having stimulated transformation that propelled double-digit growth for colleges and universities, startups, and Fortune 500 companies.
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In this episode of the Changing Higher Ed podcast, Drumm McNaughton welcomes back Dr. Zack Mabel, Research Professor and Director of Research, and Kathryn Campbell, Associate Director of Editorial Policy and Senior Editor/Writer, from the Georgetown University Center on Education and the Workforce (CEW). They discuss the findings of CEW's recent report, "The Great Misalignment: Addressing the Mismatch Between the Supply of Certificates and Associates Degrees and the Future Demand for Workers in the U.S. Labor Markets," which highlights the severe disconnect between the credentials higher education institutions are producing and the skills employers need in the workforce.
Key Discussion Points
The Extent of the Misalignment:
Only 50% of colleges use labor market data to guide program development or share the information with prospective students.
To align with projected labor market demand through 2031, at least 50% of middle-skill credentials would need to be granted in different fields of study in half of the nation's local labor markets.Importance of Labor Market Alignment for Middle Skills Providers:
Misalignment between credentials produced and employer needs varies substantially across regions.
Perfect alignment may not be realistic, but the magnitude of the mismatch shows considerable room for improvement.Racial and Ethnic Disparities in Access to Aligned Programs:
American Indian and Alaska Native adults are 3 to 18 times more likely to live in a community with no local middle-skill provider.
Among those living near middle-skill institutions, Hispanics are the least likely to reside in communities with a strong alignment between credential production and workforce demand.Strengthening Career Counseling and Transfer Pathways:
The current counseling system in high schools is understaffed and under-resourced to provide sufficient guidance.
Over a quarter of middle-skills students are in liberal arts and sciences programs oriented toward transfer, but fewer than half successfully make that transition within six years.Using Labor Market Data for Program Improvement:
Institutions need to utilize labor market data more strategically and systematically.
Colleges need sufficient resources and staff expertise to collect, analyze, and translate this information into action.
A collaborative regional approach to program development is essential.Three Key Takeaways for University, College, and Community College Presidents and Boards:
Explore ways to collaborate with other local education and training providers to optimize the alignment of credentials with labor market demand.
Invest heavily in interpersonal connections and support services that help students choose and complete programs leading to high-demand careers.
Be vocal about the need for resources and support to effectively utilize labor market data for program improvement.Read the transcript on our website →
https://changinghighered.com/improve-student-employability-the-great-misalignment-report/
#HigherEducation #StudentEmployability #MiddleSkillJobs
About Our Podcast Guests
Kathryn Peltier Campbell is Associate Director of Editorial Policy and Senior Editor/Writer at the Georgetown University Center on Education and the Workforce. In her role, she directs content development for CEW’s reports and collaborates on editorial strategy. She has extensive experience editing and writing publications focused on topics such as diversity and equity in postsecondary education, higher education’s civic mission, and the value of liberal education in contemporary contexts. She has a deep interest in ensuring that every individual has the opportunity and means to contribute to—and thrive in—the workforce, civil society, and life. Kathryn has an MA in English from the University of Virginia, where she additionally earned a BA with a double major in English and physics.
Zack Mabel is a research professor of education and economics at the Georgetown University Center on Education and the Workforce, where he leads research projects that leverage insights from labor and behavioral economics to promote educational opportunity, equity, and economic mobility. His work is motivated by the goal of improving college and later life outcomes for members of historically marginalized groups to achieve a shared vision of economic prosperity in the United States. Prior to joining CEW, he worked most recently as a policy research scientist at the College Board. Zack earned his BA from Brandeis University, MPP from the University of Michigan, and EdD in Quantitative Policy Analysis of Education from the Harvard Graduate School of Education.
About the Host
Dr. Drumm McNaughton is a consultant to higher education institutions in governance, accreditation, strategy and change, and mergers. To learn more about his services and other thought leadership pieces, visit his firm’s website: https://changinghighered.com/.
The Change Leader’s Social Media Links
LinkedIn: https://www.linkedin.com/in/drdrumm/ Twitter: @thechangeldr Email: [email protected] -
In this episode of the Changing Higher Ed podcast, Dr. Drumm McNaughton and Bruce Dahlgren, CEO of Anthology and trustee at Stetson University, explore the transformative potential of artificial intelligence (AI) in higher education. They discuss the parallels between human and AI development, address ethical concerns, and provide actionable recommendations for college and university leaders looking to integrate AI effectively.
Podcast Overview
Understanding AI's Learning Process and Addressing Concerns
§ AI systems, like humans, accumulate knowledge and experiences to grow smarter over time.
§ Natural language models like GPT now draw upon neural networks with over 1.7 trillion parameters, enabling sophisticated outputs.
§ Occasional "hallucinations" in AI outputs are a result of drawing upon mismatched patterns and will decrease with more data exposure.
§ Proper data, training, and policy frameworks can mitigate risks of AI misuse in higher education.
Piloting AI as a Faculty Productivity Tool
§ AI-powered "design assistants" streamline course preparation, saving faculty significant time.
§ 94% of faculty in a pilot study reported substantial time savings using AI assistants.
§ Faculty remain in control, reviewing and approving AI outputs before use.
§ Time saved allows faculty to dedicate more energy to working directly with students.
Developing a Proactive AI Policy Framework
§ University leaders should craft clear AI policy frameworks defining supported tools, guardrails, and benefits to students.
§ Gathering input from faculty senates, administrators, and trustees helps develop policies with broad support.
§ The goal is to help faculty build practical, adoptable policies and frameworks.
Empowering Staff and Administrators with AI
§ AI can predict enrollment likelihood, target personalized communications, and boost yield.
§ Demographic analysis helps universities understand the demand for new programs or facilities.
§ AI chatbots provide 24/7 student assistance while machine learning optimizes campus operations.
Three Key Recommendations for Higher Ed Leaders
Immerse yourself in new AI technologies and consider applications across all university functions. Use shared governance to surface concerns, build consensus, and codify responsible AI usage policies. Leverage technology to drive student success and support their growth and development.By embracing AI as a performance tool thoughtfully and transparently, with the student experience at the center, colleges and universities can significantly improve institutional performance and student outcomes. The synergies between human and computer intelligence pave the way for incredible advancements in the years ahead.
Read the transcript on our website → https://changinghighered.com/ai-as-a-performance-tool-to-benefit-higher-ed/
About the Guest
Bruce Dahlgren is a seasoned technology executive with more than 30 years of leadership experience. As Chief Executive Officer at Anthology, Bruce leads our diverse team of higher education and technology experts to empower our clients with innovative solutions and services. He strongly believes in the importance of a company’s purpose and how organizations can serve the greater good.
About the Host
Dr. Drumm McNaughton is the CEO of The Change Leader consulting firm and consultant to higher education institutions specializing in accreditation, governance, strategic planning, and mergers. To learn more about his services and other thought leadership pieces, visit his firm’s website: https://changinghighered.com/.
#AIinHigherEd #HigherEducation #TheChangeLeader
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In Part 2 of this series, Drumm McNaughton, F. Joseph Merlino, and Deborah Pomeroy dive deeper into the strategies and approaches for driving transformative change in higher education, focusing on preparing teachers for the 21st century. They share valuable insights and real-world examples drawn from their extensive research and practical experiences.
Key Discussion Points
Change Theory and the Process of Change:
· Understanding change theory and the process of change is crucial for driving transformative change in higher education.
· Change must be driven by a meaningful purpose owned by all stakeholders.
· Transformative change takes time, requires support, space for experimentation, and acceptance of mistakes as part of the learning process.
Aligning Change with Core Identity, Mission, and Legacy:
· Ensuring that the desired change aligns with the institution's core identity, mission, and legacy is vital for successful transformation.
· The University of Texas at El Paso (UTEP) serves as an excellent example of aligning change with core identity and mission.
The Role of Service Learning in Pedagogy and Research:
· Service learning plays a crucial role in transforming teacher preparation programs and enhancing both pedagogy and research.
· Partnerships between universities and high schools reveal a rich, reciprocal relationship where professors learn as much from teachers as teachers learn from them.
· Service learning enriches research, enabling professors to explore new ideas and change their conceptual frameworks within and across disciplines.
Rethinking Tenure and Promotion:
· The traditional allocation of weight in tenure and promotion may need to be reconsidered to address changing demographics and challenges in higher education.
· Recognizing the importance of faculty engagement with the community and the potential for service learning to enhance both pedagogy and research.
Bridging the Gap Between High School and Higher Education:
· Collaborating with high school teachers to develop critical thinking skills and willingness to engage with novel problems among incoming students.
· Aligning with the findings from the American Association of Colleges and Universities (AAC&U) studies on employer expectations for essential life skills.
· Learning from the example of Lucy Cavendish College, University of Cambridge, in bridging the gap between high school and higher education.
The Importance of External Facilitators in the Change Process:
· The role of external facilitators in providing a neutral perspective, navigating institutional dynamics, and lending credibility to the change process.
· The value of a presidential onboarding process conducted by an external facilitator for presidents appointed from outside the institution.
Three Key Takeaways for University Presidents and Boards:
· Understand change theory and the process of change, recognizing that change must be driven by a meaningful purpose owned by all stakeholders.
· Ensure that the change aligns with the institution's core identity, mission, and legacy.
· Navigate the challenges of establishing networks and building trust, whether appointed from within the institution or coming from the outside.
The insights shared in this two-part series serve as a valuable guide for university presidents, boards, and executive leadership seeking to drive meaningful change in higher education.
Read the transcript on our website: https://changinghighered.com/transformative-change-models-in-higher-ed-p2/
About Our Podcast Guests
F. Joseph Merlino is the President of the 21st Century Partnership for STEM Education, and the co-author of a new book, New Era-New Urgency: The Case for Repurposing Education. For 35 years, he has served as the principal investigator or director of many National Science Foundation, U.S, Department of Education, and U.S. Agency for International Development projects. He was a co-PI on a six-year project to study transformative STEM change in six higher education institutions. Based on this past research, he has been working in Egypt for the past 12 years where he directs a $24M project to design five new undergraduate STEM teacher preparation programs involving 180 new courses in 5 universities. He oversaw the development of 21 new model Egyptian STEM high schools based on 11 Grand Challenges. He has a BA in Psychology from the University of Rochester and an MA in Education from Arcadia University.
Deborah Pomeroy, EdD, is an associate professor emeritus of science education at Arcadia University. After three years in scientific research, she shifted to a career in science education and taught high school science for 19 years in Fairbanks, AK. During that time, she received the Presidential Award for Excellence in Science Teaching. Following her high school teaching career, she completed a doctorate at the Harvard Graduate School for Education. She then taught science education at Arcadia University for 14 years where she consulted for several school districts and directed multiple education reform projects K-16. Much of her work in higher education involved both helping facilitate the development of new curricula and facilitating and studying the impact of partnerships between professors and high school teachers. Later, in Egypt, she helped to lead a massive project to develop a new integrated STEM education curriculum funded by the U.S. Agency for International Development.
About the Host
Dr. Drumm McNaughton is a higher education consultant specializing in governance, accreditation, strategic planning, change management, and mergers. To learn more about his services and other thought leadership pieces, visit his firm’s website: https://changinghighered.com/.
The Change Leader’s Social Media Links
LinkedIn: https://www.linkedin.com/in/drdrumm/ Twitter: @thechangeldr Email: [email protected]#ChangeManagement #TeacherPreparation #HigherEducation
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Transforming Teacher Preparation for the 21st Century
In this two-part series, university presidents and higher education leaders gain valuable insights into the complex challenges of upgrading teacher preparation for the 21st century and strategies for driving transformative change.
In Part 1, Drumm McNaughton is joined by F. Joseph Merlino and Deborah Pomeroy as they identify and analyze the dilemmas (the Four Quandaries) impacting higher education institutions today.
Key Discussion Points
The Four Quandaries Facing Higher Education Presidents:
· Mission vs. Revenue: Balancing the historic mission of providing transformative education with the increasing emphasis on job readiness and financial sustainability.
· Interdisciplinary Collaboration and Integration: Overcoming the challenges posed by disciplinary silos and hierarchical systems to foster innovation and problem-solving.
· Addressing College Access and Equity: Ensuring access and equity while maintaining academic excellence in the face of shifting demographics and disparities in student preparedness.
· In-State vs. Out-of-State Students: Navigating the financial benefits of admitting out-of-state students while fulfilling the responsibility to serve in-state students effectively.
Transformative Change in Higher Education:
· Adopting a goal-oriented approach that considers the unique context and quandaries of each institution.
· Engaging stakeholders at all levels, including top-down, middle-out, and bottom-up strategies, to ensure the sustainability of transformative initiatives.
· Confronting existing conceptions and practices by exposing educators to evidence that challenges their assumptions and beliefs.
Three Key Takeaways for University Presidents and Boards:
· Understand change theory and the process of change, recognizing that change must be driven by a meaningful purpose owned by all stakeholders.
· Ensure that the change aligns with the institution's core identity, mission, and legacy.
· Navigate the challenges of establishing networks and building trust, whether appointed from within the institution or coming from the outside.
Stay tuned for Part 2, where Drumm McNaughton, F. Joseph Merlino, and Deborah Pomeroy share examples, practical insights, and actionable strategies for addressing these challenges and driving transformative change in higher education.
Read the transcript on our website: https://changinghighered.com/four-quandaries-facing-higher-ed-presidents/
About Our Podcast Guests
F. Joseph Merlino is the President of the 21st Century Partnership for STEM Education and the co-author of a new book, New Era-New Urgency: The Case for Repurposing Education. For 35 years, he has served as the principal investigator or director of many National Science Foundation, U.S. Department of Education, and U.S. Agency for International Development projects. He was a co-PI on a six-year project to study transformative STEM change in six higher education institutions. Based on this past research, he has been working in Egypt for the past 12 years, where he directs a $24M project to design five new undergraduate STEM teacher preparation programs involving 180 new courses in 5 universities. He oversaw the development of 21 new model Egyptian STEM high schools based on 11 Grand Challenges. He has a BA in Psychology from the University of Rochester and an MA in Education from Arcadia University.
Deborah Pomeroy, EdD, is an associate professor emeritus of science education at Arcadia University. After three years in scientific research, she shifted to a career in science education and taught high school science for 19 years in Fairbanks, AK. During that time, she received the Presidential Award for Excellence in Science Teaching. Following her high school teaching career, she completed a doctorate at the Harvard Graduate School for Education. She then taught science education at Arcadia University for 14 years where she consulted for several school districts and directed multiple education reform projects K-16. Much of her work in higher education involved both helping facilitate the development of new curricula and facilitating and studying the impact of partnerships between professors and high school teachers. Later, in Egypt, she helped to lead a massive project to develop a new integrated STEM education curriculum funded by the U.S. Agency for International Development.
About the Host
Dr. Drumm McNaughton is a higher education consultant specializing in governance, accreditation, strategic planning, change management, and mergers. To learn more about his services and other thought leadership pieces, visit his firm’s website: https://changinghighered.com/.
The Change Leader’s Social Media Links
LinkedIn: https://www.linkedin.com/in/drdrumm/ Twitter: @thechangeldr Email: [email protected]#TeacherPreparation #HigherEducation #HigherEdChangeManagement
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Cesar Santalo, Dean of the College of Communications and Design at Lynn University, shares how he applies design thinking to drive innovation and change in higher education.
The interview provides insights into how design thinking can transform universities to meet future demands through empathy, experimentation, and engaging all stakeholders in the process of innovation. Cesar's unique background as an artist/designer is leveraged to inject fresh thinking into academia.
Overview
The core principles of design thinking he discusses include:
Empathy - dive deep to understand the problem from the perspective of all stakeholders.
Problem definition - distill insights into a clear, actionable problem statement.
Ideation - brainstorm many creative ideas without judging.
Prototyping - create rough prototypes to test and learn from.
Testing - put prototypes into the real world for feedback, then iterate.He provides examples of design thinking's successful implementation at Lynn, including:
Using it to develop their 2025 strategic plan by interviewing over 650 stakeholders.
Injecting design thinking into Lynn 101 and Citizenship courses so students gain self-awareness.
Creating the Pulse Agency, where students solve real business problems for clients.
Moving quickly to create an NFT museum during the NFT boom.Cesar emphasizes the importance of stakeholder engagement, collaboration across disciplines, and creating job-ready graduates through practical learning experiences and internships.
Key Takeaways for Higher Ed Leaders:
Don't be afraid of failure! Go big or go home. Foster an environment where people feel happy and faculty feel their voices are being heard.
Allow faculty to live on the edge. Listen to them and empower them.
Create partnerships with local businesses that hire your students, provide internships, and bring equity to higher education.Read the podcast transcript on our website →
About Our Podcast Guest
Cesar Santalo, Dean of the College of Communication and Design, is an award-winning visual communications professional, artist, animator, and educator with over 20 years of experience. He has taught at prestigious institutions such as Miami Dade College, The Art Institute of Pittsburgh, and the University of Miami, covering subjects ranging from traditional and digital drawing to project budgeting and advanced animation.
Santalo's impressive portfolio includes collaborations with Telemundo/NBC Universal on the Quibi project, as well as roles at Univision, where he served as art director for corporate marketing, promotions, and digital content. His artistic contributions have graced live performances for the Latin Grammy's, Premio Lo Nuestro, and renowned artists like Calle 13, Carlos Vives, Cirque du Soleil, and Marc Anthony. Santalo's pursuit of a doctorate at St. Thomas University and his Six Sigma Green Belt certification demonstrate his commitment to continuous improvement.
Cesar Santalo on LinkedIn →
About the Host
Dr. Drumm McNaughton is a higher education consultant specializing in governance, accreditation, strategic planning, change management, and mergers. To learn more about his services and other thought leadership pieces, visit his firm’s website: https://changinghighered.com/.
The Change Leader’s Social Media Links
LinkedIn: https://www.linkedin.com/in/drdrumm/ Twitter: @thechangeldr Email: [email protected] -
In this episode, we welcome Dan Oppenheimer, Director of Public Affairs for the UT Austin College of Liberal Arts, to discuss Civil Discord, a recent conference at UT Austin that brought together scholars and writers from across the political spectrum for a series of moderated arguments on issues of great public significance.
Key Points Overview:
Civil Discord was a unique collaboration between three academic entities in Austin: UT Austin College of Liberal Arts, the School of Civic Leadership, and the University of Austin. The conference aimed to model civil discourse and connect across scholarly, political, partisan, and ideological lines.
The conference featured five panels on topics such as colorblindness in America, the true founding of America (1619 or 1776), anti-racism in universities, the future of liberalism, and whether higher education is broken beyond repair. Each panel had a moderator and speakers representing different perspectives.
Oppenheimer shares advice for universities looking to host similar events, including retaining control over the process while being open and transparent, giving enough time for planning (ideally a year), and being prepared for unexpected political confrontations.
There is a shared interest across political lines in expanding the space for free speech and academic freedom on campus. Events like Civil Discord provide an opportunity for different sides to provide cover for each other and work towards this common goal.
Oppenheimer emphasizes the importance of modeling civil discourse and disagreement in a controlled setting, as it helps university leaders prepare for the high-stakes politics that may come at them unexpectedly.Transcript:
About our Guest
The full transcript of this episode can be found on the Changing Higher Ed website. https://changinghighered.com/civil-discord-bridging-ideological-divides-in-higher-ed/Daniel Oppenheimer is Director of Public Affairs for the UT Austin College of Liberal Arts. He is also the author of two books: "Exit Right: The People Who Left the Left and Reshaped the American Century" and "Far From Respectable: Dave Hickey and His Art." He has written for the Washington Post, Texas Monthly, Boston Globe, Slate.com, The Point, Washington Monthly, Guernica, The New Republic, Tablet Magazine, and Salon.com. He received an MFA in nonfiction writing from Columbia University.
About the HostDr. Drumm McNaughton is a consultant to higher education institutions in governance, accreditation, strategy and change, and mergers.
#CivilDiscord #HigherEducation #HigherEdChallenges
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In this Washington Update, we welcome back our frequent guest and public policy expert, Tom Netting, president of TEN Government Strategies, who joins us to discuss the latest developments in higher education policy coming out of Washington. McNaughton and Netting dive into the significant revisions to Title IX regulations, detailing the implications for higher education.
Podcast Overview: Revised Title IX Regulations: Unpacking the Changes Expansion of Definitions: The new regulations have broadened the definition of sexual harassment to encompass "unwelcome sex-based conduct," a shift from the previously narrower "severe, pervasive, and objectively offensive" standard.
Adjustments in Adjudication Standards: Institutions are now mandated to use the "preponderance of the evidence" standard for determining cases of sexual harassment, moving away from the "clear and convincing" evidence standard unless absolutely necessary.
Elimination of Live Hearings: The updated regulations remove the requirement for live hearings, aiming to reduce the potential retraumatization of victims during the adjudication process. FAFSA Corrections and Their Impact on EnrollmentThe discussion extends to the recent corrections made to the Free Application for Federal Student Aid (FAFSA) and their potential impact on student enrollment:
Resolution of FAFSA Issues: After significant updates, the FAFSA system aims to facilitate smoother enrollment processes, which could help stabilize enrollment figures that were feared to decline due to previous errors.
Congressional Oversight: The upcoming hearing with Secretary Cardona will focus on these FAFSA updates, reflecting the critical attention these corrections are receiving at the governmental level. Developments in Student Loan Debt ReliefThe episode also covers the Notice of Proposed Rulemaking (NPRM) on student loan debt relief, emphasizing its importance and controversy:
State Legal Challenges: The NPRM has faced lawsuits from 15 states, highlighting the contentious nature of the proposed student loan debt relief measures.
Public Comment Period: Stakeholders are encouraged to participate in the public comment process, open until May 17th, to help shape the outcome of these significant financial relief efforts. Enhancements to Program Integrity and Institutional AccountabilityFurther discussion points include the negotiations affecting financial aid administration and compliance:
Modifications in Resource Management: Proposals suggest that students might need to opt-in to receive resources such as textbooks and other materials, potentially changing how educational expenses are managed.
Ongoing Negotiations: The complexities of these discussions could deeply influence how institutions administer student loans and maintain compliance with federal standards. State Authorization and Accreditation for Online EducationThe conversation also explores adjustments to state authorization and accreditation processes for online education providers:
Regulatory Simplification: Proposed changes aim to simplify compliance across different states, potentially easing the operational burden on institutions offering online programs. Three Key Takeaways for University Presidents and Boards Immediate Review and Adjustment to Compliance Measures: With the new Title IX regulations set to take effect soon, institutions must review and possibly revise their current policies and procedures promptly.
Active Participation in Public Comment Opportunities: Leaders should ensure their institutions engage in the NPRM discussion, particularly around student loan debt relief, to influence policies that directly affect their students and operational structures.
Preparation for Upcoming Accreditation and Authorization Changes: Universities offering online courses must prepare for the expected changes in state authorization and accreditation standards, ensuring compliance and minimizing disruption to student offerings.Read the transcript on our website →
About Our Podcast Guest
Tom Netting
Having spent all of his professional career devoted to higher education policy oversight and implementation, Tom Netting has an extensive knowledge of the laws and regulations governing all aspects of higher education. His considerable background and experience have afforded him the opportunity to view the development and implementation of federal higher education and workforce development policy in their entirety – including issues related to higher education and workforce development, health care, veteran affairs policies, and the procurement of federal appropriations.
About Our Podcast Host
Dr. Drumm McNaughton is a consultant to higher education institutions in governance, accreditation, strategy, change, and mergers.
The Change Leader’s Social Media Links
LinkedIn: https://www.linkedin.com/in/drdrumm/ Twitter: @thechangeldr Email: [email protected]#WashingtonUpdate #NegReg #HigherEducation
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