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  • 🎙This week on Conflict Managed we welcome Sammy Burt. Join us as we discuss:

    🏁Joy (vs. happiness) at work breeds resilience and emotional stability

    🏁Representing the colleague or client who isn’t present

    🏁What does it really me to “be yourself” at work?

    🏁Moving from conflict to dialogue

    🏁Noticing and addressing seemingly small but significant issues

    Conflict Managed is available wherever you listen to podcasts and to watch on YouTube @ 3pconflictrestoration.

    Sammy Burt is a visionary systems coach and consultant, focused on transforming leadership and organizational culture. With over a decade of experience, she partners with organizations to enhance team performance, leadership, and create cultures of joy and purpose. Sammy is part of the founding team at Farleigh Performance, and is the founder of Backpack, and serves on the Board of Advisors at Storm Consultancy. She is also a trustee for Unseen, the UK’s modern slavery charity.

    Her work blends evidence-based strategies with human behavior insights, making her coaching impactful and accessible. Sammy is writing a book, "What's a Grown-Up Anyway?" which challenges traditional ideas of adulthood, focusing instead on qualities-based development.

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

  • 🎙This week on conflict managed we welcome Ryan Englin, bestselling author, creator of the Core Fit Hiring System, and consultant to the trades. Join us as we discuss:

    🍂The importance of excellent onboarding

    🍂Hiring well

    🍂New at a job: the little things matter

    🍂Articulating company culture

    🍂How do you define a great worker?

    🍂Valuing employees as persons first and workers second

    Conflict Managed is available wherever you listen to podcasts. You can now watch the conversation on YouTube.

    Ryan is a passionate advocate for small to medium sized businesses and blue-collar industries driven by a childhood spent witnessing his father's wireless work as an owner/operator. With a decade of experience in corporate America and as CEO of Core Matters, Ryan empowers business leaders to build amazingly productive companies by focusing on hiring and retaining the right people. Through his engaging speaking engagements, workshops, and webinars, Ryan shares his unique perspective on process development and recruitment as a marketing activity, offering actionable tips and strategies to revolutionize any business. Ryan's dynamic approach ignites transformation, leaving audiences energized and motivated to conquer the challenges of today and tomorrow.

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

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  • 🎙This week on Conflict Managed we welcome Manya Chylinski. Join us as we discuss:

    ▶ Structure and creativity

    ▶ Invisible trauma

    ▶ Small, incremental changes towards developing compassion within organizations

    ▶ What it means to be professional in today’s workplace

    ▶ Addressing the fear of ‘getting it wrong’

    Conflict Managed is available wherever you listen to podcasts. You can now watch this episode on YouTube!

    Manya is a keynote speaker and advocate. Her life took an unexpected turn when the Boston Marathon bombings left her with deep emotional scars and post-traumatic stress. Her healing journey led her to help individuals and organizations reimagine leadership with a focus on empathy and well-being.

    A communication expert with a background in writing, research, and marketing, Manya shares her powerful insights and helps individuals and organizations understand the mental and emotional effects of trauma and build resilience during times of change and crisis. She shared her wisdom on stages like SXSW and TEDx, on CBS, NPR, and in The Boston Globe.

    Manya’s honest and down-to-earth approach when addressing challenging topics resonates with diverse audiences. Her passion lies in advocating for those affected by psychological wounds, emphasizing the importance of validation and visibility on the path to recovery and growth. She empowers her audiences to discover their inner strengths and take practical steps toward compassionate leadership.

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

  • 🎙This week on Conflict Managed we welcome Lorraine Segal. Join us as we discuss:

    🔹When your dream job becomes a nightmare

    🔹Accept and acknowledge there will be conflicts at work

    🔹Shift from blame to contributions

    🔹 The role of love

    🔹The power of story: “That’s my story and I’m stuck with it” mentality

    🔹Allowing mistakes

    Conflict Managed is available wherever you listen to podcasts.

    After twenty years in toxic academia as a tenured professor, Lorraine Segal was inspired to start her own business, Conflict Remedy, happily offering DEIB informed teaching, coaching, presenting, and consulting around workplace conflict transformation. She has helped over 2000 leaders in non-profits, corporations, and small businesses improve communication, harmony, and productivity at work to understand and deal with bullying and mobbing more effectively. She is a contributing author to the anthology Stand Up, Speak Out Against Workplace Bullying.

    Her recently published memoir, Angels and Earthworms, an Unexpected Journey to Love, Joy, and Miracles, is about her own transformation from miserable self-doubt to self-acceptance, true love, spiritual awareness, and right livelihood. Find out more and read Lorraine’s blog at ConflictRemedy.com.

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

  • 🎙 This week on Conflict Managed we welcome Trent Smock. Join us as we discuss:

    ✨Management: It’s always about people

    ✨What difference in you would make the biggest difference for the people you manage?

    ✨Culture is departmental

    ✨Psychometrics

    ✨You get the behavior you tolerate

    ✨Developing mental fortitude

    ✨Leaders: live the values first, then post about them

    Conflict Managed is available wherever you listen to podcasts.

    Trent Smock is a leadership coach with over 25 years of experience in helping senior executives and professionals enhance their leadership skills and drive organizational success. With a robust background in the financial services industry, Trent has collaborated with top-tier companies like Pacific Life, Prudential, AXA, and Equitable. His expertise spans across various leadership levels, from first-time leaders to senior vice presidents managing large teams and overseeing substantial P&L responsibilities.

    Trent's coaching philosophy revolves around transforming individual contributors into effective leaders capable of empowering their teams. He emphasizes the importance of making the transition from doing the work to enabling others to excel in their roles. This approach has proven instrumental in driving organizational growth and fostering a culture of accountability and leadership.

    A key element of Trent's methodology is the concept of "crossing the chasm," which involves guiding leaders through the challenging shift from managing tasks to managing people. He leverages his deep understanding of behavioral assessments and psychometric surveys to provide insights into leadership styles and areas for improvement. This data-driven approach ensures that his coaching is tailored to the unique needs of each client, facilitating meaningful and sustainable change.

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

  • 🎙This week on Conflict Managed we welcome Katie Graves, executive director for Main Street Union City, TN.

    Join us as we discuss:

    📌Reflections on being a young professional

    📌The advantage of building strong work relationships

    📌Responsive and approachable leadership

    📌Working with “sandpaper people”

    📌Attitudes at work

    Katie Graves was born and raised in Memphis, Tenn., and received her bachelor’s degree in communications and public relations from The University of Tennessee at Martin.

    Katie started her career in marketing and PR at Discovery Park of America in Union City, where she managed the website and social media pages for the museum before being named marketing director. After seven years at Discovery Park, Katie accepted the PR and Marketing Director position at Dynamix Physical Therapy in Milan, Tenn., where she promoted and advertised the company’s services and helped open five new clinics.

    In May of 2023, Katie accepted the position as executive director for Main Street Union City, a nonprofit organization with the mission to revitalize, enhance and preserve the downtown district of Union City.

    Katie is married to her husband, Ben, and they live in Union City.

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

  • Ep 127, Managing Work Conflicts: Celebrating the Work of Ombuds Professionals

    🎙This week on Conflict Managed we welcome Liz Hill, Associate Director at the University of Colorado Boulder Ombuds Office. Join us as we discuss:

    🌐What is an Ombuds and why your organization needs one

    🌐Asking better questions

    🌐Helpful tips for first time managers

    🌐Empowering people to make their own choices

    🌐The creative impulse at work: learning through doing

    🌐Should you address every conflict?

    🌐Risk assessment of action and inaction

    Conflict Managed is available wherever you listen to podcasts.

    Liz Hill is the Associate Director at the University of Colorado Boulder Ombuds Office, where she has been championing conflict management since 2016. With 17 years of experience as an ombuds, Liz is an attorney, trained mediator, and certified organizational ombudsman practitioner (CO-OP®). She brings a wealth of experience from her previous roles as a Hotel & Restaurant Manager, Arizona Assistant Attorney General, Assistant Ombudsman for the State of Arizona, and Organizational Ombudsman for Apollo Education Group. Liz currently serves as Chair-Elect of the American Bar Association Section of Dispute Resolution and Chair of the International Ombuds Association's CO-OP® Communications Committee. She also co-founded Ombuzz, a blog on workplace conflict resolution, and OmbudsLinked, a LinkedIn group for ombuds professionals.

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

  • 🎙This week on Conflict Managed we welcome Martijn Lemmens, an experienced business consultant with a unique blend of professional and personal development expertise.

    Join us as we discuss:

    🧭Changing behavior by transforming limiting beliefs

    🧭Understanding and addressing work conflicts by identifying underlying needs

    🧭What should you address at work, and what should you let slip by?

    🧭What filters your experience of the world and your work environment?

    🧭 PSYCH-K®

    Conflict Managed is available wherever you listen to podcasts.

    With over 30 years in business consulting, including 20 years at a top firm, Martijn Lemmens has navigated complex work environments and led with resilience. He achieved a notable promotion during the challenging first year of the COVID-19 pandemic, thanks to his expertise in PSYCH-K®, a transformational methodology he both practices and teaches. Martijn's background also includes neuro-linguistic programming (NLP), transactional analysis, and provocative coaching, all of which he uses to help people manage stress and foster growth.

    Conflict Managed is produced by Third Party Workplace Conflict Restorations Services and hosted by Merry Brown.

  • On this episode of Conflict Managed, we welcome Bryant Galindo. Join us as we discuss:

    ✅Collaborative disagreement

    ✅Creating more compassion

    ✅Triggered vs grounded emotions

    ✅Leveraging social capitol at work

    ✅Making the workplace more human

    ✅Best practices for start-ups

    Conflict Managed is available wherever you listen to podcasts.

    Bryant is the Founder of CollabsHQ and works with startup founders, executives, and business teams as a mediator, executive coach, and consultant. With a focus on conflict resolution, leadership communication, and team dynamics, Bryant has partnered with the United Nations, USAID, MUFG, and numerous venture-backed startups to resolve complex business/workplace disputes while guiding leaders and their teams to excel. As a bilingual, first-generation Mexican-American and queer man, he brings a unique perspective to his work. In June 2022, Bryant published The New Middle, a book on how to collaborate during moments of intense disagreement. He is based in Los Angeles, CA.

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

  • This week on Conflict Managed we welcome Maria Arpa. Join us as we discuss:

    🏁Building physical spaces at work to hold difficult conversations

    🏁Reducing pain at work

    🏁Conflict is a free and untapped resource

    🏁Finding the right frequency in our work community

    🏁Forget perfectionism

    🏁Preparing colleagues to share what they experience at work

    🏁The power of dialogue

    Conflict Managed is available wherever you listen to podcasts.

    Maria Arpa, an expert in workplace dynamics and compassionate communication, is transforming conflict resolution and relationship-building in organizations. Her journey from London’s slums to a successful entrepreneur and conflict resolution specialist underscores her commitment to fostering inclusive and respectful workplaces.

    Her "Dialogue Road Map" enhances heart-centered communication and reduces unnecessary suffering, making her a sought-after advisor for senior executives. Maria’s diverse experiences, from mediating neighborhood disputes and engaging with gang members to working with global communities, have honed her ability to promote cultural understanding and healthy dynamics.

    Her training modules and consulting practice are embedded into workplace cultures including a renowned chef's restaurant chain’s leadership program, an international consultancy firm, a world class boarding school and a prison. Maria’s blend of spiritual insights and practical solutions helps create environments where people feel valued and heard.

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

  • 🎙This week on Conflict Managed we welcome Jeremiah Whiteman, manager of Vantage Coffee Roasters. Join us as we discuss coffee and:

    ☕ Challenges and rewards of working with family

    ☕ Consequences of ignoring our emotions

    ☕Importance of advocating for ourselves and others

    ☕ Recognizing complexity in people

    ☕ Conflict insights from “Lord of the Rings”

    ☕ Understanding the conflict’s context

    Conflict Managed is available wherever you listen to podcasts.

    Jeremiah Whiteman graduated from UTM with a bachelor’s degree in philosophy. He’s the manager of a local coffee shop, Vantage Coffee Roasters, as well as doing quality control and ongoing training for employees in three additional stores.

    Before working in coffee, Jeremiah was in and out of construction for 18 years with his father. His hobbies include reading, writing, disc golf, karaoke, cigars, beer and/or bourbon, and—of course—coffee! He also thoroughly enjoys any opportunity to share a dad joke or indulge in a good pun. For more, he’s on TikTok and Instagram: @brewsbyjeremiah.

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

  • 🎙This week on Conflict Managed we welcome Lisa Steelman, Executive Leader and Leadership Coach. Join us as we discuss:

    🧭Investing in leadership training

    🧭The gift of learning through observation

    🧭Nurturing the work environment you want

    🧭When employees abuse systems that are meant to protect employees

    🧭Getting curious about the causes of underperformance

    🧭Players and pretenders in the office

    As an executive manager, Lisa Steelman has led high performance teams and managed strategies in government, associations, and Fortune 10, and Global 50 companies. She has spearheaded winning multi-billion-dollar RFP projects and navigated complex legislative landscapes, managing budgets of $30M+ and has achieved exceptional results in advocacy, communications, and public affairs.

    Committed to continuous growth as a John Maxwell certified leadership coach, MBA graduate, and CAE candidate, Lisa leverages her expertise in executive leadership, strategic planning, and association management to drive organizational success.

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

  • Ep 121, Addressing Challenges in Remote Work

    🎙This week on Conflict Managed we welcome Wayne Turmel, author, speaker, podcast host, and communications and leadership professional.

    Join us as we discuss:

    🏁Conflicts in remote teams

    🏁Thinking through employee engagement in a remote workforce

    🏁Rethinking hybrid work: from compromise to strategic

    🏁The value of personality assessments at work & understanding work styles

    🏁The importance of effective communication in hybrid work settings

    Wayne Turmel has been writing about how to develop communication and leadership skills for nearly 30 years. He’s taught and consulted at Fortune 500 companies and startups around the world. For the last 18 years, he’s focused on the growing need to communicate effectively in remote and virtual environments.

    In addition to his writing, Wayne is a sought-after speaker at business and leadership conferences and events. He’s the author of 15 books, and a frequent guest at events such as ATD’s International Conference and Exposition and the European Digital Learning Expo. He’s also the host of the “Long Distance Worklife,” podcast. Marshall Goldsmith calls him “One of the most unique voices in leadership today.”

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

  • This week on Conflict Managed we are joined by award-winning attorney Jessica Childress.

    Join us as we discuss:

    🏆Avoiding impulsive reactions to leaving a difficult work environment

    🏆Developing courage to address difficult work situations

    🏆Supporting colleagues by lending your courage to them

    🏆Always leading with respect

    🏆Managed conflict fuels innovation

    Jessica Childress is the author of Peace: Leaving a Toxic Workplace on Your Own Terms. Ms. Childress has practiced employment law for over eleven years, representing organizations of all sizes and individuals in employment law matters. She is the Managing Attorney of the Childress Firm PLLC, a boutique employment law firm, based in Washington, D.C.

    Ms. Childress holds a Bachelor of Arts in Government and African American Studies from the University of Virginia and a Juris Doctor from the University of Virginia School of Law. Ms. Childress graduated Phi Beta Kappa and with High Distinction from the University of Virginia in 2007.

    Prior to launching the Childress Firm PLLC, Ms. Childress served as an associate at two global law firms and as an attorney at the United States Department of Justice.

    Ms. Childress has litigated retaliation, discrimination, sexual harassment, non-competition, trade secret, unfair labor practice, and whistleblower cases before various tribunals. She serves clients in general business transactions with employees and independent contractors. Ms. Childress drafts agreements such as employment agreements, consulting agreements, severance agreements, and confidentiality agreements.

    She has been the recipient of several honors, including the National Bar Association’s 2018 Young Lawyer of the Year Award, the Washington Bar Association’s 2017-2018 Young Lawyer of the Year Award, the National Bar Association’s 40 under 40 Best Advocates Award, the Kim Keenan Leadership & Advocacy Award, the Greater Washington Area Chapter of the National Bar Association’s Rising Star Award, and recognition by the National Black Lawyers as one of the top 100 black attorneys. In 2022, Ms. Childress received the Women Owned Law organization’s Woman Legal Entrepreneur of the Year Award. Ms. Childress has been named to the 2020, 2021, 2022, and 2023 Washington, D.C. Super Lawyers Rising Stars lists. Only 2.5% of practicing attorneys in Washington, D.C. are selected to receive this honor.

    Ms. Childress is a 2022 graduate of the Aspen Institute’s Justice and Society program. Ms. Childress serves as a contributor for Arianna Huffington’s international media outlet, Thrive Global. She has been featured in numerous publications, including Forbes, Essence, the Huffington Post, Success, and Entrepreneur.

    Conflict Managed is hosted by Merry Brown and produced by Third Party Workplace Conflict Restoration Services.

  • This week on Conflict Managed we welcome Dennis Stevens, Executive Leader, Entrepreneur and Founder of OrgWright.

    Join us as we discuss:

    🎯Achieving cohesion among colleagues throughout an organization

    🎯Organizational design

    🎯Understanding competition within organizations

    🎯Clarity in work

    🎯The ladder of inference

    🎯Addressing the ‘frozen middle’

    Dennis Stevens is a seasoned consultant and visionary leader with over 30 years of experience at the nexus of technology innovation and organizational leadership. Starting his career in the US Marine Corps, Dennis honed an appreciation for what can be accomplished with well-formed teams, clarity of purpose, and effective leadership. His entrepreneurial journey includes founding several companies that helped organizations accelerate business strategies by aligning emergent software solutions with organizational design and change management, driving significant transformations.

    In 2011, Dennis co-founded LeadingAgile, where he became renowned for innovative problem-solving and scalable business solutions. He led over 150 transformations, establishing himself as a thought leader in Agile and AI integration, fostering resilient and adaptable organizations. His latest venture, OrgWright, launched in 2024, focuses on guiding organizations through digital evolution by building leadership teams adept at crafting dynamic organizations. Dennis emphasizes four critical conditions—Informed Awareness, Coherence, Purposeful Direction, and Strategic Empowerment—to cultivate adaptability and strategic execution, grounded in his extensive consulting and management experience.

    Dennis is not just a consultant, but a sought-after speaker, known for his insights into organizational transformation, executive buy-in, and the future of work in the era of AI. His approach, which underscores the role of executive leadership in scaling adaptability and fostering innovation, makes him an authoritative voice in the field.

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

  • 🎙This week on Conflict Managed we welcome Dr. Laura Crawshaw, The Boss Whisperer.

    Join us as we discuss:

    🎯Stopping the workplace suffering caused by abrasive leaders.

    🎯Witnessing the trauma of workplace bullying

    🎯Why would a boss treat an employee badly?

    🎯Why would a company not intervene when a boss is treating employees badly?

    🎯Addressing indirect negative perceptions

    🎯The management backbone

    Laura Crawshaw, Ph.D., BCC, also known as The Boss Whisperer®, specializes in researching and coaching abrasive leaders and helping managers learn how to manage them. Over the past forty years, she has served an international clientele, including over 40 Fortune 500 companies, the United Nations, and NASA. She founded the Executive Insight Development Group, Inc. in 1994 and the Boss Whispering Institute (dedicated to research and training in the specialty practice of coaching abrasive leaders) in 2009. She is also on the faculty of the University of Colorado, Boulder.

    Dr. Crawshaw’s first book, Taming the Abrasive Manager: How to End Unnecessary Roughness in the Workplace was released in 2007. Her new book is Grow Your Spine & Manage Abrasive Leadership Behavior: A Guide for Those Who Manage Bosses Who Bully (Executive Insight Press).

    LinkedIn Site: https://www.linkedin.com/in/bosswhispering/

    Website: www.bosswhispering.com

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

  • 🎙This week on Conflict Managed we welcome Chad Brown, founder and executive coach and business owner.

    Join us as we discuss:

    ⚒Normalizing failure

    ➗Solving problems for humans

    😳The half-life of an emotion

    ⚡Holding higher conversations than fear

    💼Work/life integration

    Chad Brown is a leadership engagement expert. He coaches founders and executives in the art and science of leadership for themselves, their teams, and clients to create new, unprecedented results and experience fulfillment in their work.

    Chad founded a media production studio called Shade Tree Films in 2008 that has serviced global companies such as Volkswagen, Target, and Pixar Animation Studios.

    This is where his love and passion for leadership and causing results through others was ignited. He sold that company in 2021.

    Chad thrives in extreme environments and difficult conversations. Over the last 7 years, Chad has trained and developed leaders at globally recognized brands like Lulu Lemon and Ironclad Document Services along with many burgeoning start-ups.

    When he is not engaging in meaningful conversations with leaders, you will find (or won't be able to find) Chad on a wild adventure in the mountains with his family. He resides at the foot of the Rocky Mountains in Orem, Utah with his wife Katie and three children Addison, Kenya, and Milo.

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

  • 🎙This week on Conflict Managed we welcome Casey Ruggiero, Operations Coordinator for REACH for Uganda.

    Join us as we discuss:

    🥇Navigating team differences

    🐴Lessons learned from a NCAA Divion I equestrian athlete

    👩‍💻Investing in young professionals

    ✌Non-profits

    🌐Mission-minded work

    Casey Ruggiero is native to the suburbs of Washington DC and grew up traveling alongside her parents who had careers that took them all over Africa. She graduated Summa Cum Laude from the University of Tennessee at Martin in 2023 with B.A.s in International Studies and Philosophy. Her undergraduate honors thesis consisted of researching the efficacy of small sustainable development organizations in Kenya. She also conducted research and co-authored a paper on Taiwan's New Southbound Policy in 2022. She was a captain of the NCAA Division I equestrian team while at UT Martin. Casey is passionate about the environment, education, and service. She is now based in Arlington VA and works for a nonprofit that serves communities in Uganda with education, healthcare, and community development.

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

  • 🎙 This week on Conflict Managed we welcome Dr. Jason Eberl. Join us as we discuss:

    🏁Servant leadership

    🎞The art of filtering communication

    🧭The challenges and opportunities of middle managers

    🛤Building trust

    🏛Forming good business habits

    🤳Engaging in honest self-reflection

    Jason T. Eberl, Ph.D. is the Hubert Mäder Chair in Health Care Ethics, Professor of Health Care Ethics and Philosophy, and Director of the Albert Gnaegi Center for Health Care Ethics at Saint Louis University. His research interests include the philosophy of human nature and its application to issues at the margins of life, biotechnology, and the philosophical thought of Thomas Aquinas. He is the author of Thomistic Principles and Bioethics, The Routledge Guidebook to Aquinas’ Summa Theologiae, and The Nature of Human Persons: Metaphysics and Bioethics, as well as editor of Contemporary Controversies in Catholic Bioethics.

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.

  • 🎙 This week on Conflict Managed we welcome Hesha Abrams, Master Mediator, Author, and Lead Deal Maker at Hesha Abrams Mediation LLC.

    Join us as we discuss:

    🌻Focusing on flowers instead of weeds

    📚The power of storytelling

    💰The beauty of taking free advice

    🕊What is Holding the Calm?

    🧠Good intentions are not enough

    👓Watching others to continually learn

    Hesha Abrams is an internationally acclaimed master attorney mediator, negotiator and deal maker who, for 30 years, has been renowned for her success in resolving high profile or difficult matters, including mediating the case over the secret recipe for Pepsi. She has worked with Google, Amazon, Apple, Facebook, IBM, Verizon, and other large multinational companies, individuals, inventors and small businesses, creating deals and solving cases. Her popular new book, “Holding the Calm: The Secret to Resolving Conflict and Defusing Tension,” is an insightful, practical, and easy to use guide to defuse tension, eliminate conflict, and make deals.

    Hesha Abrams, Esq. Social Media Links

    Book website: www.HoldingTheCalm.com

    Mediation business website: www.heshaabramsmediation.com

    LinkedIn: hesha-abrams-esq https://www.linkedin.com/in/hesha-abrams-esq/

    Facebook: HeshaAbramsHoldingTheCalm

    https://www.facebook.com/HeshaAbramsHoldingTheCalm

    You Tube Channel: https://www.youtube.com/channel/UCPcPngGiIF-GlC8w1l3sH8A

    Conflict Managed is produced by Third Party Workplace Conflict Restoration Services and hosted by Merry Brown.