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Welcome back to the Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich, where we dive deep into the dynamic world of dental practice management.
In this installment, we explore the impact of coaching, the pitfalls in dental practice ownership, and the invaluable benefits that come with strategic guidance. I'll unravel the secrets behind effective goal-setting, the power of accountability, and the art of infusing joy into your professional life. Get ready to discover two common mistakes most dentists make and gain actionable strategies to course correct. Plus, I will be unveiling my latest program, a group coaching The Dental Boss Lady Live Mastermind! 🦷✨
All this and much more, up next.
00:53 The power of coaching and unveiling my new program
01:39 A common challenge in dental practice ownership: Implementing and sustaining changes
02:32 The top benefit of having a coach: Accountability
03:39 Another common mistake dentists make
04:33 Crafting effective goals for success
08:02 The second benefit of having a coach: Gaining direction
12:17 The third benefit: Driving results and the four big pillars
15:20 Building confidence in yourself and having fun in your practice
18:16 Time management
21:05 Showing up: Two quick tips and reflecting on your future self
22:45 Identifying your zone of genius and learning to delegate
28:59 Spotlight on my mastermind program
29:54 Unveiling the source of 85% of your financial success
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And we are back! Welcome to the Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich, where we dive deep into the dynamic world of dental practice management. I'm thrilled to share with you an episode packed with insights and inspiration to elevate your professional journey.
In today's installment, we embark on a journey of personal growth and strategic development. From the power of embracing change to crafting a compelling vision for your practice, we'll explore the nuances that can transform the familiar mediocrity into an arena of unfamiliar excellence.
Join me as we navigate through the challenges, celebrate the victories, and uncover the keys to not just surviving but thriving in the ever-evolving landscape of dental care. All this and much more, up next.
Show Notes
(00:55) Some personal updates
(02:57) Recommended books and courses
(04:38) New Mastermind for 2024
(05:42) Overcoming resistance to change: The familiar mediocrity vs the unfamiliar excellence
(08:43) Needing an outside push of accountability
(10:37) Committing to moving forward and being intentional: Vision and mission statement
(16:24) Losing connection to your vision
(23:48) Putting yourself out there with your vision
(27:20) Why refocusing can give you freedom
(32:43) Creating a new direction for my practice
(33:40) The different ways of approaching working as a dentist
(36:29) How I stay motivated
(38:16) Making more money
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Fehlende Folgen?
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Welcome to Episode 66 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about delegation inside your dental practice. We’ll discuss the benefits of learning to delegate and how to start. Plus, I’ll share four tips on how to make it easier if you’ve been struggling with delegating inside your practice. All this and much more, up next.
Bullet points
(01:05) Feedback from the Dental BossLady Leadership Academy
(05:50) Why delegation is so important
(11:59) How to make delegation easier
(12:10) First: Being crystal clear
17:24 se minitraba
(19:07) Second: Inspect what you expect
(22:29) Third: Change your thinking
(24:23) Fourth: Accountability vs Responsibility
(29:40) How to start
(32:58) The benefits of having a virtual assistant
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Welcome to Episode 65 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about being intentional and the four big areas that every practice owner needs to focus on. We will discuss the importance of setting a clear direction for your practice and truly being intentional about your team. We will also talk about why you should establish clear systems and daily production goals for your practice. All this and much more, up next.
(01:08) My experience speaking at the biggest dental conference in Canada
(04:00) A book recommendation: Atlas Of The Heart
(06:38) Being intentional in practice: Your intention creates your reality
(08:00) First: Set a clear direction for your practice
(09:30) The victim mentality and limiting beliefs
(13:34) Believe it's possible and become the person you need to be
(17:12) Second: Be intentional about your team
(20:30) Be clear about your expectations
(21:58) What do you want your team to bring to the table?
(26:48) Third: Be intentional about your systems
(29:51) Don’t micromanage
(33:16) Fourth: Be intentional about your daily production goals
(39:50) Recap
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Welcome to Episode 64 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about personal time management. We will discuss why it's important to first have a clear vision and mission, and the best ways to improve your time management skills. We will be sharing how to properly time block, why and how to do a brain dump, plus four extra tips for when you are super busy. All this and much more, up next.
Bullet points
(00:34) My Invisalign lecture at The Pacific Dental Conference
(01:25) Get one free month of the Leadership Academy
(01:56) New Masterclass: Tuesdays with Terry
(02:34) New Mastermind Program: Dental Boss Lady Virtual Live Mastermind
(05:56) Personal time management
(07:45) Making sure you set up clear expectations for your team
(12:04) First: Pull out a yearly calendar
(13:39) Time blocking: Production, planning, personal and learning time
(15:47) The importance of self care
(18:00) Production vs planning
(23:01) Add in planning days
(25:58) Second: Do a brain dump and drop each item into one of the four categories
(33:10) Taking one extra day off a week
(36:28) Third: Two tips for super busy people
(41:05) Fourth: Two productivity tools
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Welcome to Episode 63 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to address poor work performance and the steps we follow in our practice. We will start by defining what counts as poor work performance and whether or not you should address it. We will also discuss how to deal with toxic individuals and personality conflicts. All this and much more, up next.
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Welcome to Episode 62 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to deal with the current difficulties of managing a dental practice. We will discuss how to minimize downtime inside your practice and focus on what is truly important. We will also touch on how to deal with the pressure of practice and what you can do if you feel that it’s not really for you. All this and much more, up next.
Bullet points
(02:55) New Masterclass: Tuesdays with Terry
(04:41) Dealing with downtime
(05:50) You have the power to make changes
(19:58) “I don’t have time” and focusing on what is truly important
(22:19) Changing the story you’ve telling your self
(25:17) Dealing with the pressure of practice: Is it for you?
(31:35) Getting through the bad stuff
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Welcome to Episode 61 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be discussing how to talk so patients will listen. We will talk about how to approach an appointment and the importance of asking questions. We will also discuss how to create awareness for your patients and why they must motivate themselves. All this and much more, up next.
Bullet points
(01:50) Dental BossLady’s new website
(02:30) Doing an engagement survey
(07:30) A brand new course: How To Talk So Patients Will Listen
(08:30) Understanding the difference between customer service and customer experience
(09:48) Why patients must motivate themselves
(14:34) How to approach the appointment
(15:37) Don't make assumptions, ask questions instead
(17:37) Don't go into your examinations completely blind
(18:39) Creating awareness for your patients: Be a neutral reporter of findings
(29:06) Talk your think
(33:33) Be on purpose, do everything with intention
(35:03) Give the patient room to think
(42:22) Listen to your patient
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Welcome to Episode 60 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about morning huddles. We will discuss the importance of having an effective morning huddle and how we actually do them at our practice. I will share when and how to start the morning huddle, as well as the specific rules we follow at our dental practice around the huddle. All this and much more, up next.
Bullet points
(01:01) The importance of having a morning huddle
(02:03) Why our production dropped and what we did about it
(04:16) How to have an effective morning huddle
(06:13) Have an agenda every day
(07:17) Focus on what is really important
(08:14) When and how to start the morning huddle
(11:11) Starting your day with gratitude
(13:04) Celebrating the wins from yesterday
(16:04) Looking at one of our KPI
(16:30) Looking at our daily goal and what's scheduled: Identifying opportunities
(23:13) Being proactive: Looking at the next days
(25:48) Being proactive: Who are we going to make a raving fan today?
(26:34) Talking about our vision and maintaining momentum
(30:23) The specific rules around the huddle
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Welcome to Episode 59 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to implement new systems inside your practice. We will discuss the importance of the 80-20 rule and what’s one of the biggest barriers to successful implementation. Lastly, I will be sharing the five steps you should consider before implementing a new system. All this and much more, up next.
Bullet points
(02:07) How to implement new systems inside your practice
(06:20) The five step guide
(06:50) First: Have a strong understanding of why you are implementing a new system. What problem is this system going to solve?
(11:55) Second: Identify your allies. Who does this impact?
(13:48) Third: Understand and be clear on why implementing this new system connects to your vision and mission
(18:14) Talk to your team about it: Be clear and set expectations
(22:59 ) Fourth: Design your system
(23:05) Fifth: Think like your team
(26:58) One of the biggest barriers to successful implementation
(29:39) Look at the big picture: What do I actually need to work on?
(32:09) What is the number one problem I need to fix?
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Welcome to Episode 58 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about what you have to focus on in order to drive production forward. We will discuss the importance of building the right team culture and sharing your vision with your team. We will also talk about how to build great relationships and create raving fans by exceeding expectations. Finally, we will touch on wage transparency and how to structure the pay. All this and much more, up next.
Bullet points
(00:17) Taking a two-week vacation and empowering your team
(04:45) Coming back and doing doctor-hygienist meetings
(08:00) New live course on Nov 5th: All about patient communication
(10:15) https://www.dentalbosslady.com/HOWTOTALK
(10:33) Finding production lagging: Understand where the problem is coming from
(12:02) What you have to focus on in order to drive production forward
(12:55) Hiring and building the right team culture
(16:29) Profit and production
(17:02) Why my production had been falling
(20:58) Talking about vision with your team
(22:44) Believe your vision is possible
(25:17) Leading the change: The small things can make the biggest difference
(26:25) Building relationships and creating raving fans: Exceeding expectations
(28:34) Picking up on the small details and showing gratitude
(33:35) Structuring the pay and wage transparency: Why energizers get paid the most
(37:33) A quick story
(39:40) Moving up the ladder: What can I bring to the table?
(45:07) Production follows
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Welcome to Episode 57 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode I will share my personal story: who I am, what I do, why I do what I do and why I want to have an impact.
Bullet points
(01:12) My story
(01:42) My childhood: The accident that made me want to become a dentist
(02:45) Starting dental school
(05:15) Graduating from dental school and starting to work
(06:10) Buying my practice
(09:23) Getting into management: Being passionate about vision and mission
(11:15) Struggling with how to do it all
(16:05) Recognizing I needed help
(19:44) Hiring coaches
(28:40) Burnout: Getting frustrated and almost quitting
(31:34) A major life event and a turning point
(36:51) Reflecting on how I wanted to run my practice
(40:12) Honing my vision
(46:30) Wanting to have a bigger impact
(50:24) Starting Dental BossLady
(56:05) My marriage
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Welcome to Episode 56 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. At a time when cancellations and no-shows are higher than ever, in today’s episode we will look at them as openings of opportunity, and discuss how to deal with downtime in a productive way. We will talk about why you shouldn’t book more than 7 days ahead of time and how to incorporate same-day dentistry inside your practice. Lastly, we will touch on the importance of creating great relationships with your patients, and how having a strong vision, mission and core values can help your practice to deal with downtime more efficiently. All this and much more, up next.
Bullet points
(01:35) Why cancellations and no-shows are at an all-time high
(02:39) How to deal with downtime
(03:28) Incorporating same-day dentistry
(04:41) Looking at cancellations and no-shows as openings of opportunity
(05:02) Change your mindset around cancellations and no-shows
(09:00) Who should be responsible for filling the same-day schedule?
(14:16) Why you shouldn’t book more than 7 days ahead of time
(16:58) Creating strong relationships with your patients
(20:20) The most canceled appointments and what to do about it
(21:25) The overflow schedule
(25:23) What to do when you have some downtime: Whose problem is it and who should solve it?
(29:12) The downtime task board
(33:20) Having a strong vision, mission and core values
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Welcome to Episode 55 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to deal with problems inside your practice. First, we will discuss the importance of being open with your team in order to identify the problem. We will share the backwards approach to problem solving that can help you to visualize and implement solutions. Lastly, we will touch on how to deal with toxicity and handle interpersonal issues among team members. All this and much more, up next.
(00:52) New speaking events coming up
(03:03) Resolving problems inside your practice
(06:45) First: Going to your team and identifying the problem
(10:39) Second: Is this actually a problem?
(12:29) Dealing with toxicity
(14:23) The different types of problems
(15:51) An exercise to empower your team
(17:35) Third: Who is this a problem for?
(25:26) Team meetings and problem solving
(26:32) The backwards approach to problem solving
(29:02) Handling interpersonal issues among team members
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Welcome to Episode 54 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the different roles you need to have inside your practice. We will discuss the multiple hats you need to wear as a business owner, and the importance of knowing what you can and can’t delegate. We will also talk about the supportive roles you need to have and the benefits of having a personal assistant instead of an office manager. Finaly, we will touch on what you could delegate in your personal life. All this and much more, up next.
Bullet points
(01:03) Can you join the BossLady Leadership Academy as a man?
(02:50) Shout out to our listeners
(03:22) The roles inside your practice
(04:00) Having an office manager vs having a personal assistant
(05:25) The different hats you need to wear as a business owner
(07:36) The supportive roles you need around those main roles
(06:43) First: A bookkeeper
(12:15) Second: An accounts payable
(13:16) Three: An AR account insurance coordinator
(15:11) Your role as the CFO
(16:09) Fourth: The dentist personal assistence
(17:24) What can you delegate?
(17:58) Ordering
(18:49) A: Hiring
(20:08) B: HR support
(22:11) C: Meeting prep
(22:35) D: Celebrating events
(23:38) E: Social media
(24:10) Delegating, hiring an office manager vs a personal assistant
(29:20) What can you delegate in your personal life?
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Welcome to Episode 53 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode I will be sharing some books and podcasts that have had a profound impact on my life and can help you to understand the power of your mind.
Bullet points
(00:19) The Invisalign Mastermind Seminar
(02:00) Understanding the power of your mind
(04:43) The Science of Getting Rich
(05:39) Think And Grow Rich
(05:47) The E-Myth
(06:36) The 7 Habits Of Highly Effective People
(07:06) Our new course: How To Talk So Patients Will Listen
(08:08) The 4-Hour Work Week
(09:55) Raise Your HDL: Healthy Deserve Level for Successful Dental Teams
(10:41) Peak: How Great Companies Get Their Mojo From Maslow
(12:26) Delivering Happiness
(13:01) Drive: The Surprising Truth Of What Motivate Us
(14:51) Leadership And Self-Deception | The Outward Mindset
(15:55) Influence: The Psychology Of Persuasion
(16:49) The Checklist Manifesto
(17:33) The Five Dysfunctions Of A Team
(17:53) Mastering The Rockefeller Habits | The 4 Disciplines Of Execution
(18:43) No BS Ruthless Management Of People And Profits
(19:42) The Surrender Experiment | The Untethered Soul
(20:48) The $10000 A Day Dentist
(21:30) The 5 Levels Of Leadership | The 21 Irrefutable Laws Of Leadership
(22:01) The Subtle Art Of Not Giving A F*Ck:
(22:27) The 10x Rule
(22:49) The Ultimate Sales Machine
(23:32) Traction: Get A Grip On Your Business
(24:01) Clockwork: Design Your Business To Run Itself | Profit First
(25:18) Secrets Of The Millionaire Mind
(26:14) Our Iceberg Is Melting: Changing And Succeeding Under Any Conditions
(27:06) Atomic Habits
(27:38) The Four Agreements
(28:24) Maximum Achievement
(28:36) Becoming Supernatural: How Common People Are Doing The Uncommon
(29:15) It's Not Your Money: How To Live Fully From Divine Abundance | The Energy Of Money
(29:46) Curating your feed
(31:05) Podcasts
(31:29) The Brendon Show
(32:11) On Purpose
(33:23) Multiplier Mindset
(33:44) The Life Coach School
(34:41) John Maxwell Leadership Podcast
(34:47) Tony Robbins Podcast
(34:52) Manifestation Babe
(35:21) Transforming Your Life From The Inside Out
(36:07) Listening to audiobooks
(36:24) The Energy Bus: 10 Rules To Fuel Your Life, Work, And Team With Positive Energy
(36:55) The Big Leap: Conquer Your Hidden Fear And Take Life To The Next Level
(37:17) Napoleon Hill, Outwitting The Devil
(38:30) The Secret
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Welcome to Episode 52 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about how to attract and retain team members inside your practice. Times are changing, and the current generations value having a good work-life balance. We will discuss the importance of asking yourself what makes your practice special, to set yourself apart and attract new team members. We will also share what you should focus on to create a workplace environment people really want to stay in. All this and much more, up next.
Bullet points
(00:27) 10 thousand good news
(03:00) Retaining team members inside your practice
(04:40) What is truly important to the current generations?
(07:33) Intentional ways to develop, grow and guide your team members
(08:17) Stop setting staff meetings around problems
(15:14) How are you attracting and retaining new team members?
(19:50) Recognise the impact each team member makes
(24:58) Setting yourself apart
(27:22) Ask yourself the right questions
(30:02) Times are changing
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Welcome to Episode 51 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about having fun inside your practice. We will discuss how your intention creates your reality and why you attract the vibe that you put out. We will also talk about coaching others and the importance of self-reflection. All this and much more, up next.
Bullet points
(00:25) Having fun in practice
(02:50) Our intention creates our reality
(06:08) Coaching others
(10:49) Self-reflection and getting intentional
(12:05) Covid and stress
(13:57) Asking yourself the hard questions: Are you approachable?
(15:16) Asking yourself the hard questions: Are you grumpy?
16:54 nh
(16:56) Asking yourself the hard questions: Are you passive-aggressive?
(18:19) Having fun
(20:18) A book recommendation
(22:27) Happiness as a core value
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Welcome to Episode 50 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about follow ups and outstanding treatment. We will discuss the importance of having a system for finding patients who have outstanding dentistry, and why you should develop a consistent naming protocol for your appointments. We will also share the follow up sequence we have at our practice, plus some tips on how to customize your patient experience. All this and much more, up next.
Bullet points
(01:24) Outstanding dentistry
(04:00) First: Have a system to find patients who have outstanding treatment
(08:20) Second: Develop a consistent naming protocol for your appointments
(13:08) The hygiene sequence
(18:19) Two tips on scripting
(21:17) The restorative sequence
(28:18) One last tip around follow ups and outstanding treatment
(29:30) Customizing your patient experience
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Welcome to Episode 49 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about patient retention. We will discuss the importance of listening to your patients, and feeling grateful for the ones who do voice their complaints. Finally, we will also talk about how to track and improve your retention. All this and much more, up next.
Bullet points
(00:47) Patient retention
(01:49) Customer service and running a business during Covid
(03:30) Making things right and having compassion
(07:02) Having gratitude for patients who complain
(09:45) Meeting expectations
(15:53) Listening to your patients
(17:03) Tracking retention inside your practice
(19:29) Increasing your retention
(23:50) Think about your response first
(25:48) Saying you are sorry
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