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In this episode, Peter steps into the spotlight, recounting how his skydiving experiences shaped his perspective on courage, self-talk, goal-setting, and teamwork. As Peter Peter reflects on this skydiving journey, he draws parallels between skydiving and working in organizations.
In this episode, you will
• discover the power of visualization for driving outcomes
• understand the importance of finding your community
• learn how the ritual of regular debrief can drive productivity and performanceWe'd love to hear from you. Send us a text!
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In this episode, Dr. Dani shares her nontraditional career path from aspiring law student to graphic designer to leading corporate transformations. A two-time university dropout, Dani discovered design while on the path to law school, which led her to attend design school and hone her passion for designing solutions. She explains how the lessons from design school became the foundation for driving impactful results in the corporate world.
In this episode, you will
• discover how design principles can drive business outcomes
• learn how embracing constraints leads to better problem-solving
• understand why empathy and curiosity are key to unlocking solutionsWe'd love to hear from you. Send us a text!
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In a world that glorifies busyness, breaks are dismissed as unimportant and a barrier to productivity. However, this isn't actually the case. In this episode, Dr. Dani and Designer Peter discuss the often overlooked but essential practice of pausing. They explore the power of micro, mini, and mighty pauses and discuss how intentional breaks can increase productivity, creativity, and mental clarity.
In this episode, you will:
• learn about three types of pauses the micro, the mini, and the mighty
• understand how breaks can increase your brain's capacity to problem-solve
• discover practical ways to incorporate pauses into your daily routineWe'd love to hear from you. Send us a text!
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Do you struggle with perfectionism? Is it holding you back? In this episode, Dr. Dani Chesson and Designer Peter Allan explore how perfectionism hinders progress and keeps us trapped in a cycle of self-doubt and share tips on how to break free from the trap.
In this episode, you will
• understand the difference between helpful and harmful perfectionism
• learn practical techniques to move from overthinking to action
• discover how iteration and empathy can break the perfectionism cycleWe'd love to hear from you. Send us a text!
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We often focus on creating a seamless customer experience (CX), but what happens when we ignore employee experience (EX)? In this episode, Dr. Dani and Designer Peter dive into the often-overlooked connection between EX and CX, exploring why great customer experiences depend on happy, engaged employees.
In this episode, you will:
• understand the direct relationship between employee experience and customer satisfaction
• learn why neglecting EX leads to higher turnover, lower productivity, and poor CX outcomes
• discover practical ways to improve EX and elevate your overall business performanceWe'd love to hear from you. Send us a text!
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Customer Experience (CX) is vital for businesses in the 21st century, but do we know what we mean when we say CX? In this episode, Dr Dani and Designer Peter explore CX.
In this episode, you will
• understand what CX is and what it is not
• learn why CX is a vital aspect of business success
• discover how to design and operationalize a winning CXWe'd love to hear from you. Send us a text!
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Experience — a term that's become ubiquitous in business, but do we really know what we mean when we say Customer Experience, Employee Experience, Patient Experience, and the like? In this episode, Dr Dani and Designer Peter explore the anatomy of an experience.
In this episode, you will:
• learn what is meant by experience
• understand the macro and micro-moments that shape an experience
• discover practice insights on designing an experienceWe'd love to hear from you. Send us a text!
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Emotions are central to the human experience, influencing every aspect of our personal, professional, and social lives. They are complex and multifaceted, shaping how we perceive and interact with the world. Research suggests that up to 95% of our decisions are driven by emotions, underscoring their powerful impact on our choices.
In this episode, you will:
• understand the definition of emotions
• discover the role of emotions in designing solutions
• learn about frameworks and tools to explore and navigate emotionsWe'd love to hear from you. Send us a text!
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Have you heard of BANI? Are you ready for it? The term VUCA (Volatility, Uncertainty, Complexity, Ambiguity) was coined in the 1980s to describe the context of the world. Four decades later, is this term still relevant? The term BANI (Brittle, Anxious, Non-linear, Incomprehensible) was coined in 2020 to describe the current environment. In this episode, Dr Dani and Designer Peter explore BANI.
In this episode, you will
• learn about the concept of BANI
• understand the relevance of Design Thinker capabilities in a BANI world
• get practical tips on applying Design Thinker capabilitiesWe'd love to hear from you. Send us a text!
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What are the ethical obligations of design research? In this episode, Dr Dani and Designer Peter explore the importance of informed consent when doing design research. From historical examples like the Tukaseegee experiments to contemporary design research, this episode explains why it is important for participants to fully understand their involvement in any research activity.
In this episode, you will
• understand the ethical obligations when carrying out design research
• learn the "how-tos" of informed consent, including the key topics that need to be covered
• hear real-life examples of how to customize the informed consent process so it is fit for the purposeWe'd love to hear from you. Send us a text!
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What is discovery work? How does it help reduce risk and deliver better outcomes? In this episode, Dr Dani and Designer Peter dive into the "how-to" of discovery work to explain what it is, why it is important, and tips on how to get started.
In this episode, you will
• discover the importance of discovery work
• learn how to get started with discovery
• hear stories of how discovery work has influenced the outcome of projectsWe'd love to hear from you. Send us a text!
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How might we use privacy law to build trust with customers? Often regulations are viewed as an obligation, something organizations need to comply with to stay out of legal trouble. However, what if regulations can be more than that? What if regulations can provide us a way to build trust and create better experiences for customers? In this episode, Dr Dani and Designer Peter are joined by Rali Andreeva, a thought leader who helps organizations demystify privacy to improve customer experience.
In this episode, you will
• understand the intent of privacy law
• discover how to build customer trust with privacy
• learn simple ways to get started
About Our Guest
Rali helps teams simplify privacy, mitigate risks, and build trust by embedding privacy in the customer experience. With 20+ years of marketing, loyalty, and data and insights experience across retail, FMCG, and banking, she brings a customer and business perspective to an area often dominated by legal and compliance expertise.She speaks at events, runs training sessions and facilitates workshops, as well as providing coaching for senior leaders and teams. You can connect with Rali on LinkedIn https://www.linkedin.com/in/ralica-andreeva/
We'd love to hear from you. Send us a text!
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Over the past several years, the relevance of design thinking has come under scrutiny. Is it a fad that has run its course? Is design thinking still useful? In this episode, Dr Dani and Designer Peter dive into these questions.
In this episode, you will
• explore how design thinking has evolved over the years
• learn about what is working and what is not
• discover what needs to happen next
We'd love to hear from you. Send us a text!
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Organizational tensions are inevitable and become increasingly complex as organizations scale. In this episode, Dr Dani and Designer Peter discuss the three most common organizational tensions and strategies for navigating them.
In this episode, you will
• discover the three most common organizational tensions that keep teams stuck
• learn how to leverage Design Thinker Capabilities to navigate organizational tensions
• understand the benefits and pitfalls of tensionsWe'd love to hear from you. Send us a text!
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Context plays a pivotal role in shaping our understanding of the world. From everyday conversations to pondering the meaning of life, context is at the center of meaning-making. An action that might seem irrational can be perfectly reasonable when you understand the context. What does context mean for Design Thinkers? Why is it important to the practice of Design Thinking? Join Dr Dani and Designer Pete as they explore the meaning of context for design work.
In this episode, you will
• learn how to define context
• know the importance of context in solving problems
• understand how context applies to design thinkingWe'd love to hear from you. Send us a text!
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Design Thinking, where did it come from? How is it being used today? What will its purpose be in the future? Join Dr Dani and Designer Peter as they delve into the history of Design Thinking and explore its prospects.
In this episode, you will
• Learn about the roots of Design Thinking
• Hear stories of how Design Thinking is being applied today
• Understand the future potential of Design ThinkingWe'd love to hear from you. Send us a text!
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What is Design Thinking? In this back-to-basics episode, Dr Dani and Designer Peter define Design Thinking.
In this episode, you will
• learn about how Design Thinking is defined
• understand why Design Thinking is important
• hear examples of how Design Thinking can helpWe'd love to hear from you. Send us a text!
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Do you struggle with accepting failure as an opportunity for growth? In this episode, Dr Dani and Designer Peter are joined by Life and Business Coach Chris Taylor, author of the book Avoiding Propeller Blades.
In this episode, you will
• learn the power of accepting failure as an inevitability when trying something new
• hear stories about how quickly recovering from failure led to personal and professional growth
• understand the importance of reframing failure for success
About Our Guest
Chris Taylor is a Life and Business Coach who works with leaders to overcome barriers holding them back. Raised in Newcastle upon Tyne, a Geordie. On leaving school, he put his tail on the donkey of engineering and obtained two engineering degrees in chemical and environmental engineering. He worked as an engineer and manager for international consulting firms in the UK before immigrating to New Zealand in 2003. His move to New Zealand was accompanied by a career change from engineering to coaching. In 2024, Chris published his first book, Avoiding Propeller Blades.
To learn more about Chris and get your copy of his book visit: https://avoidingpropellerblades.com/We'd love to hear from you. Send us a text!
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How do you know the best way to get others to resonate with the story you want to tell? In the final episode of our series on storytelling, Dr Dani and Designer Peter explore the three modes of storytelling; oral, visual, and written.
In this episode, you will
• learn about the three modes of storytelling
• understand how to select the right mode for the right audience
• hear examples of how to tailor your story for the audienceWe'd love to hear from you. Send us a text!
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Storytelling is everywhere. It shapes the culture of our families, social groups, and organizations. In part two of our series on storytelling, Dr Dani and Designer Peter explore how stories can motivate action in organizations.
In this episode, you will
• hear about how the stories we share shape culture
• understand how stories inspire action
• learn about different storytelling frameworksWe'd love to hear from you. Send us a text!
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