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Tiffani Bova previously served as a Global Customer Growth and Innovation Evangelist at Salesforce, and is a top influencer in Customer Experience and a sought-after speaker. She is the author of the Wall Street Journal bestseller Growth IQ and her brand-new book, The Experience Mindset, released this year.
In this classic episode, Tiffani Bova joined host Robert Glazer on the Elevate Podcast to discuss The Experience Mindset and how companies can create exceptional experiences for their customers. She also talks about employees and how that affects your customer experience. Furthermore, Tiffani explains the balance of technology and humans in your business. So, don’t miss this episode. Today, we will unravel the secrets to creating exceptional customer experience with Tiffani Bova as she flips through the pages of The Experience Mindset.
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On a new edition of Weekend Conversations on the Elevate Podcast, host Robert Glazer and producer Mick Sloan discuss two heroes of the Paris Olympics: sprinter Noah Lyles and gymnast Simone Biles. The two share a similar story, overcoming heartbreak and mental health struggles to return to the apex of their sports. Robert and Mick talk about the lessons from this, including why you can be open about your struggles without being defined by them, the importance of doubling down on your strengths, and much more.
Read the Post Referenced In This Episode: Friday Forward - Defining You (#445)
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This classic episode of the Elevate Podcast features Jeff Hadne.
Jeff’s first paid ghostwriting job was writing a press release for a startup. Since then he’s written about real estate, management, process improvement, finance and investing. He’s ghostwritten books on subjects as diverse as breastfeeding, hydroponics, horticulture and magic.
After an intriguing discussion with Metallica guitarist, Kirk Hammett, plus dozens of interviews with other incredibly successful people, Jeff decided to pull back the veil on what it really means to “get motivated” and reach goals. These insights led him to write and publish his own book The Motivation Myth.
As Adam Grant, New York Times bestselling author of Give and Take writes, “Jeff Haden knows what many people don’t: that success is less about searching for motivation and more about muddling through until you achieve something motivating. This clear, enjoyable book has plenty of advice on how to do that.”
He’s also an avid cyclist (which he hated when he first started), ghostwrote a eulogy and writes an Inc. column that attracts over 20 million readers.
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Garrett Gunderson is the founder of Wealth Factory, a company that provides personal financial education, guidance and family legacy programs for entrepreneurs, professionals and small business owners.
He is also the New York Times bestselling author of Killing Sacred Cows: Overcoming the Financial Myths That Are Destroying Your Prosperity.
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Earlier this week, the world lost a kind and generous soul--John Ruhlin, who died suddenly while on vacation with his family. John was best known as the gifting guru; his company, The Ruhlin Group, helps some of the world's largest companies design thoughtful, impactful strategies for using gifting to forge relationships with clients and partners. He was also the author of Giftology which shared his philosophy of radical generosity, which shaped his interaction with everyone in his personal and professional life.
John was also a friend of the show--he was one of the first Elevate Podcast guests, and one of its first repeat guests. We are honoring John’s legacy by republishing one of his previous appearances on the show, recorded back in 2020. You’ll hear John’s remarkable gifting philosophy and quickly understand why he made such an extraordinary impact on others in his tragically short life.
More About John
The Ruhlin Group
Giftology by John Ruhlin
Friday Forward - Giving Legacy
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Seth Godin is a true visionary thinker and renaissance man. He is the author of 21 international bestsellers that have changed the way people think about work, and his books have been translated into 38 languages. Godin also writes one of the most popular marketing blogs in the world at seths.blog, and two of his TED talks are among the most popular of all time. Seth is a serial entrepreneur—the founder of the altMBA, the social media pioneer Squidoo, and Yoyodyne, one of the first internet companies.
On this classic episode, Seth joined host Robert Glazer on the Elevate Podcast to discuss the rise of AI, the need for education disruption, and his new book, The Song of Significance.
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Brian Beaulieu is the CEO of ITR Economics and an esteemed economist with over 40 years of experience in business cycle trend analysis. Brian and his team have a track record of 96% accuracy in economic forecasts. Brian is also the author of several popular books, including Prosperity in the Age of Decline and Make Your Move. Brian has provided insightful workshops and seminars to thousands of executives Vistage International and TEC, organizations of over 13,000 CEOs globally.
Brian joined host Robert Glazer on the Elevate Podcast to share his career and offer a bold economic projection that you don’t want to miss. Learn why Brian believes everything about the global economy will change in 2030–and what you can do to prepare for that seismic shift.
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On a new edition of Weekend Conversations on the Elevate Podcast, host Robert Glazer and producer Mick Sloan discuss how excellent leaders and organizations often stand out by getting the small details right. They talk about how leaders should prioritize big picture priorities versus small details, how to ensure a team is committed to getting the little things right, and why all of this makes you stand out.
Read the post referenced in this podcast: Friday Forward - Two Trucks (#443)
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Our guest on this classic episode of the Elevate Podcast is bestselling author, Daniel Coyle. Daniel has looked inside some of the world’s highest performing groups, including U.S. Navy SEAL Team Six, Pixar and the San Antonio Spurs, and lays out what their success has in common in his newest book, The Culture Code.
Daniel is also the New York Times bestselling author of The Talent Code, The Little Book of Talent and The Secret Race, a book he co-authored with former professional road bicycle racer, Tyler Hamilton. Coyle and Hamilton also won the William Hill Sports Book of the Year Prize in 2012.
When he’s not churning out award-winning, best-selling books, he is a contributing editor for Outside Magazine and works as a special advisor to the Cleveland Indians.
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Entrepreneur, speaker and author Cat Hoke, has dedicated her career to helping others get a second chance at life. In this classic episode, she sat down with host Robert Glazer to talk about her experience working with incarcerated inmates, helping them rebuild their lives, and seeing how they make an impact in their own communities.
Cat is the founder of Hustle 2.0, a non-profit with a vision of ending mass incarceration by teaching entrepreneurship to incarcerated and formerly incarcerated people, and help them build a new legacy. She is also the author of the best-selling book, A Second Chance: For You, For Me, and For the Rest of Us.
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On a classic edition of Weekend Conversations, Elevate Podcast host Robert Glazer and producer Mick Sloan discuss Karl Popper's falsification principle, a foundation of the scientific method that also has significant implications for leadership and communication. They also dig into how to challenge your own viewpoints and ideas, how leaders can invite contradictory viewpoints, and much more.
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In this classic episode of the Elevate Podcast, Jordan Harbinger joined to talk about his career in podcasting, his past as a lawyer, and the bold decision to bet on himself, leave his former podcasting company and launch The Jordan Harbinger Show.
Jordan is often referred to as “the Larry King of podcasting”. He started his career was a Wall Street attorney before launching a highly successful podcasting career. On the Jordan Harbinger show, Jordan interviews top performers to learn what makes them tick. Past guests include Jocko Willink, Simon Sinek and Mike Posner.
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Rana el Kaliouby is a leading thinker on a technological development that will change our entire world—artificial intelligence. She is co-founder and CEO of Affectiva (A-Fectiva), an MIT Media Lab spin-off that pioneers Human Perception AI, or artificial intelligence that can understand all things human. Rana has a PhD from University of Cambridge and a Post Doctorate at MIT. She has delivered a TED Talk that has been. viewed nearly 2 million times and is the author of the new book, Girl Decoded, which released April 21.
In this classic episode, Rana joined host Robert Glazer on the Elevate Podcast to talk about growing up in Egypt and Kuwait, studying at the world’s top educational institutions, her work developing AI, and much more.
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Jason Fried is one of the business world’s most innovative thinkers and leaders.
He’s the co-founder and CEO of the product management tool, Basecamp, and the creator of the popular blog, Signal v. Noise. He is also the NYT bestselling author of Remote: Office Not Required, It Doesn’t Have to Be Crazy at Work and Rework.
On this classic episode, Jason joined host Robert Glazer on the Elevate Podcast to talk about Basecamp’s innovative culture, remote work, replacing FOMO with JOMO and more.
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Tom Gardner doesn’t think finance has to be boring. He has built a company around making investing accessible, even fun, while creating a company culture that is famous in all industries.
Tom is the co-founder and CEO of the Motley Fool, which started as a simple online investing guide he started with his brother David in 1993, and has grown into a business that reaches 30 million viewers each month and has hundreds of employees. While they have a strong track record for their financial advice, Tom and David have become even better known for Motley Fool’s flexible, innovative, fun company culture.
In this classic episode, Tom joined host Robert Glazer on the Elevate Podcast to talk about running a business with his brother, making finance and investing accessible to all, and creating a renowned company culture.
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On a new episode of Weekend Conversations on the Elevate Podcast, host Robert Glazer and producer Mick Sloan discuss the key difference between innate talent and trainable skill. Robert shares why it's so important for leaders to identify the innate abilities required for each role, find people with those traits, then elevate those people through thorough training and effective processes.
Read The Friday Forward discussed in this episode.
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Kara Goldin is the founder and CEO of Hint Inc., known for its award winning Hint flavored water. She has been named EY Entrepreneur of the Year in Northern California, one of Fast Company’s Most Creative People in Business and one of Fortune’s Most Powerful Women Entrepreneurs. She’s also the host of The Kara Goldin Show and the author of Undaunted.
On this classic episode of the Elevate Podcast, Kara shared her remarkable entrepreneurial story with host Robert Glazer.
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Sean was diagnosed with terminal cancer twice as a teenager. Despite facing those devastating diagnoses—and losing functionality in one of his lungs due to radiation treatment—he has become one of the most accomplished adventure sports figures on the planet. Sean has climbed the highest peak on all seven continents, completed an Iron Man Triathlon and reached both the North and South Poles. Sean is the author of Keep Climbing: How I Beat Cancer and Reached the Top of the World, and is the subject of the documentary True North: The Sean Swarner Story
Sean joined host Robert Glazer on the Elevate Podcast to talk about overcoming cancer, pushing his body past its limits, building resilience, and conquering the natural world.
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In a classic episode of Weekend Conversation, host Robert Glazer and producer Mick Sloan discuss the remarkable story of gold medal-winning skier Ashley Caldwell. They use Caldwell's case to illustrate that the path of fulfillment is rarely conventional, and that the traditional path many feel pressure to follow can lead to success, but not to greatness.
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Hal Elrod has changed the way millions of people think about their mornings. He’s the best-selling author of one of the highest-rated, best-selling books in the world, The Miracle Morning—which shares a morning routine practiced daily by millions of people worldwide and was just released in an updated 10-year anniversary edition. Hal is also the author of The Miracle Equation and a renowned speaker who has spoken to audiences worldwide.
In this classic episode, Hal Elrod returned to the Elevate Podcast to discuss 10 years of The Miracle Morning and much more.
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