Folgen
-
This week Intercomβs Senior Director of Human Support Bobby Stapleton, Senior Product Marketing Manager OIivIa Singerlla and Staff Product Manager Alissa Tyrangiel discuss some exciting news in AI-first customer service.
Watch our latest Built For You Episode here: https://www.youtube.com/watch?v=xTAzvif5fzw
π Follow the people:
https://www.linkedin.com/in/bobbystapleton/
https://www.linkedin.com/in/olivia-witte-singarella-66458b33/
https://www.linkedin.com/in/alissatyrangiel/
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.
https://inter.com/productpodcast
Say hi on π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot
www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
Great brands that endure always leap on new opportunities. To understand the new AI opportunity, you must understand the underlying technology. Our VP of AI, Fergal Reid, is the perfect person to explain that technology, and how it will transform the way you provide customer service. Fergal has been working on applying machine learning to customer service for many years, and has been leading our efforts in building generative AI into the core of the Intercom platform.
You can watch this episode on YouTube: https://www.youtube.com/watch?v=yZgHB9KFl1Y
Follow the people:
https://www.linkedin.com/in/eoghanmccabe/
https://www.linkedin.com/in/fergalreid/
Say hi π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
www.intercom.com
#customersupport #customerservice #intercom
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
Fehlende Folgen?
-
This week on The Ticket podcast, Intercomβs Senior Director of Human Support Bobby Stapleton and Director of Customer Support Operations Anthony Lopez unpack how customer support leaders can confidently guide their teams into this new strategic future being driven by AI.
Watch this episode on YouTube: https://www.youtube.com/watch?v=nAHX07s8eDU
π Follow the people:
https://www.linkedin.com/in/anlopezm/
https://www.linkedin.com/in/bobbystapleton/
Follow our podcast:
π Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
π§ https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
π₯ https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
π» RSS Feed https://art19.com/shows/inside-intercom
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productpodcast
Say hi on π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot
π www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
Renowned customer service and CX expert Shep Hyken joins Declan Ivory, VP of Customer Support at Intercom, to discuss highlights from his Achieving Customer Amazement Study and wants to help you create an amazing customer experience.and emerging trends shaping the future of customer experience.
Watch this episode on YouTube: https://www.youtube.com/watch?v=dOIYgZ2rRrk
π Follow the people:
https://www.linkedin.com/in/decivory/
https://www.linkedin.com/in/shephyken/
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productpodcast
Say hi on π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot
π www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
Intercom's Declan Ivory, VP of Customer Support, and Ruth OβBrien, Senior Director of Automated and Proactive Support, discuss how AI has fundamentally changed things not just for our team, but for every support team. They unpack why itβs so critical to get onboard with AI and how theyβve reimagined and evolved Intercomβs Support org to take full advantage of the opportunities AI has to offer.
Watch this episode on YouTube: https://www.youtube.com/watch?v=4MznUEXiwzQ
π Follow the people:
https://www.linkedin.com/in/ruthieob/
https://www.linkedin.com/in/decivory/
Follow our podcast:
π Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
π§ https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
π₯ https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
π» RSS Feed https://art19.com/shows/inside-intercom
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.
https://inter.com/productpodcast
Say hi on π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot
π www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
This week on The Ticket podcast, Intercomβs Senior Director of Human Support Bobby Stapleton and Director of Customer Support Operations Anthony Lopez break down how our own Customer Support team got started with AI. They discuss what the first three months looked like as the team made the switch to an AI-first approach, and offer some practical advice for how others can confidently embrace the new way.
Watch this episode on YouTube: https://www.youtube.com/watch?v=sgJvV4diKNo
π Follow the people:
https://www.linkedin.com/in/anlopezm/
https://www.linkedin.com/in/bobbystapleton/
Follow our podcast:
π Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
π§ https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
π₯ https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
π» RSS Feed https://art19.com/shows/inside-intercom
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.
https://inter.com/productpodcast
Say hi on π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot
π www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
Our Chief Product Officer Paul Adams talks about how AI has raised the bar for what great customer service looks like and what it takes to rise to the occasion. He explains our vision for AI-first Customer Service, and how weβre making that vision a reality.
You can watch this episode on YouTube: https://youtu.be/X3iNjM89fRA?si=fDtP8tl-FY4PHxxm
Follow the people:
https://www.linkedin.com/in/eoghanmccabe/
https://www.linkedin.com/in/pauladams/
Say hi π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Follow our podcast:
π Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
π§ https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
π₯ https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
π» RSS Feed https://art19.com/shows/inside-intercom
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
π www.intercom.com
#customersupport #customerservice #intercom
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
Intercomβs Senior Director of Automated and Proactive Support Ruth OβBrien and Senior Director of Human Support Bobby Stapleton discuss the impact AI is having on customer service careers, and what βnew worldβ support roles and career paths look like compared to βold worldβ ones, based on their own personal experience.
Watch this episode on YouTube: https://www.youtube.com/watch?v=K9MA3cBELyU
π Follow the people:
https://www.linkedin.com/in/ruthieob/
https://www.linkedin.com/in/bobbystapleton/
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.
https://inter.com/productpodcast
Say hi on π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot
π www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
Today, we're delighted to have Mercer Smith, VP of Managed Operations at PartnerHero and the author of "CXOXO: Building a Support Team Your Customers Will Love." Mercer joins our own Bobby Stapleton, Senior Director, Human Support at Intercom, to share her expertise on using AI to elevate your customer service operations without sacrificing the personal touch that customers cherish.
π Follow the people:
https://www.linkedin.com/in/smithmercer/
https://www.linkedin.com/in/bobbystapleton/
Follow our podcast:
π Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
π§ https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
π₯ https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
π» RSS Feed https://art19.com/shows/inside-intercom
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.
https://inter.com/productpodcast
Say hi on π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot
π www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
In todayβs episode, weβre joined by Declan Ivory, VP of Customer Support at Intercom, and Bobby Stapleton, Senior Director of Human Support at Intercom who explore how our own Customer Support team is benefitting from Intercom's Fin AI Copilot, our brand new intelligent personal assistant for customer service teammates.
We'll uncover how Fin AI Copilot works in practice β how it is enhancing efficiency, simplifying information retrieval, and transforming customer interactions.
π Follow the people:
https://www.linkedin.com/in/decivory/
https://www.linkedin.com/in/bobbystapleton/
Follow our podcast:
π Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
π§ https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
π₯ https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
π» RSS Feed https://art19.com/shows/inside-intercom
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.
https://inter.com/productpodcast
Say hi on π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot
π www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
Intercom's Senior Director of Automated and Proactive Support, Ruth OβBrien, and Senior Product Marketing Manager, Olivia Singarella, dive into what Fin AI Copilot is and why every support team needs it.
Watch this episode on YouTube: https://www.youtube.com/watch?v=DV6RK_-qGkQ
π Blog: https://www.intercom.com/blog/videos/ticket-welcome-fin-ai-copilot
π Follow the people:
https://www.linkedin.com/in/ruthieob/
https://www.linkedin.com/in/olivia-witte-singarella-66458b33/
Follow our podcast:
π Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
π§ https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
π₯ https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
π» RSS Feed https://art19.com/shows/inside-intercom
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI.
https://inter.com/productpodcast
Say hi on π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot
π www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
This week on The Ticket we're bringing you the first episode of "Off Script", a new series of candid conversations with Intercom leadership about the extraordinary AI-driven transformation weβre currently experiencing.
In this episode, Intercom Co-Founder Des Traynor talks about the generative AI revolution that startups and all of technology β and very, very soon all of society at large β will certainly be going through.
You can watch this episode on YouTube and don't forget to subscribe to our channel to be the first to see new episodes: https://youtu.be/qiWV0T0qbeY?si=jpRYLrP24KrllXjv
Follow the people:
https://www.linkedin.com/in/eoghanmccabe/
https://www.linkedin.com/in/destraynor/
Say hi π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Follow our podcast:
π Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
π§ https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
π₯ https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
π» RSS Feed https://art19.com/shows/inside-intercom
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin
π www.intercom.com
#customersupport #customerservice #intercom #product #productdesign
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
This week's guest, CX author and speaker Stacy Sherman, is an expert at turning that aspiration into reality. In this episode, she joins our Director of Human Support Bobby Stapleton to discuss her Doing CX Right framework to design a standout customer experience to help you get β and keep β customers, and shares her best practices for empowering your teams and creating a culture of customer excellence.
Watch this episode on YouTube: https://www.youtube.com/watch?v=bgdilycaU68
π Blog: https://www.intercom.com/blog/videos/the-ticket-cx-expert-stacy-sherman
π Follow the people:
https://www.linkedin.com/in/stacysherman/
https://www.linkedin.com/in/bobbystapleton/
Follow our podcast:
π Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
π§ https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
π₯ https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
π» RSS Feed https://art19.com/shows/inside-intercom
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productpodcast
Say hi on π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin
π www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
This week our Director of Automated and Proactive Support, Ruth OβBrien, and our Director of Human Support, Bobby Stapleton, dive into the importance of creating a culture of knowledge management for unlocking AI success and delivering a great customer experience.
Watch this episode on YouTube: https://www.youtube.com/watch?v=lNujY05wFAE
π Follow the people:
https://www.linkedin.com/in/ruthieob/
https://www.linkedin.com/in/bobbystapleton/
Follow our podcast:
π Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
π§ https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
π₯ https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
π» RSS Feed https://art19.com/shows/inside-intercom
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
Over the last decade, support tech stacks have become fragmented and clunky, slowing support teams down and holding them back from providing fast, personal customer experiences. Now, with recent tech advancements, support teams that adopt a complete AI-first platform can provide world-class customer experiences at phenomenal scale. In this episode, our Director of Human Support, Bobby Stapleton and Declan Ivory, our VP of Customer Support, unpack this evolution.
π₯ Watch this episode on YouTube: https://www.youtube.com/watch?v=n7WTkppt6pU
π Blog: https://www.intercom.com/blog/videos/customer-service-tech-stack-platform-ai
π Follow the people:
https://www.linkedin.com/in/bobbystapleton/
https://www.linkedin.com/in/decivory/
Follow our podcast:
π Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
π§ https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
π₯ https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
π» RSS Feed https://art19.com/shows/inside-intercom
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Say hi on π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin
π www.intercom.com
#customersupport #customerservice #intercom
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
Intercom VP of Customer Support Declan Ivory chats with Jenna Elliott, VP of Global Customer Success at digital analytics platform Amplitude, about the intricacies of driving customer success in todayβs world and what the roadmap for businesses aiming to thrive in this era looks like.
π Blog: https://www.intercom.com/blog/videos/amplitude-jenna-elliott-navigating-the-future-of-customer-success
π Follow the people:
https://www.linkedin.com/in/jennaselliott/
https://www.linkedin.com/in/decivory/
Follow our podcast:
π Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
π§ https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
π₯ https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
π» RSS Feed https://art19.com/shows/inside-intercom
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
With AI handling a greater proportion of customer issues, the balance between cost and value is undergoing a huge and rapid shift. In this episode Declan Ivory, our VP of Customer Support, and Bobby Stapleton, our Director of Human Support, unpack a lot of the implications of this new reality.
π Blog: https://www.intercom.com/blog/videos/economics-of-customer-service
π Follow the people:
https://www.linkedin.com/in/bobbystapleton/
https://www.linkedin.com/in/decivory/
Follow our podcast:
π Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
π§ https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
π₯ https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
π» RSS Feed https://art19.com/shows/inside-intercom
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Say hi on π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin
π www.intercom.com
#customersupport #customerservice #intercom
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
Declan Ivory, VP, Customer Support at Intercom sits down to chat with Simon T. Bailey, author of 'Be the Spark: Five Platinum Service Principles for Creating Customers for Life'. They chat about how to be the spark in customer service, how to foster an environment of operational excellence amongst your CS team, why emotional moments for your customers are something you should invest in and Simon had great advice for aspiring customer service leaders.
π₯ Watch this episode on YouTube: https://www.youtube.com/watch?v=Itmt57HRfe4
π Blog: https://www.intercom.com/blog/videos/simon-t-bailey-on-platinum-service-principles
π Follow the people:
https://www.linkedin.com/in/simontbailey/
https://www.linkedin.com/in/decivory/
Follow our podcast:
π Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
π§ https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
π₯ https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
π» RSS Feed https://art19.com/shows/inside-intercom
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Say hi on π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin
π www.intercom.com
#customersupport #customerservice #intercom
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
Bobby Stapleton, our Director, Human Support, hosts this fascinating conversation with Declan Ivory, VP, Customer Support and Anthony, our Director, Customer Support Operations, in which they explore how the survey results of our Customer Service Trends Report 2024 shed light on the ways customer service is changing.
ποΈ Chapters
00:00 Introduction
01:27 Customer Expectations
06:06 AI Adoption in CS
10:08 AI is Coming for Your Jobs but Not in The Way You Think
16:05 Tech Stack: Ditching the Old Tools
20:59 Metrics: New Ways to Measure Success
Download your copy of our CS Trends Report 2024: www.inter.com/2024trends
π Blog: https://www.intercom.com/blog/videos/podcast-cs-trends-2024
π₯ Watch this episode on YouTube: https://www.youtube.com/watch?v=Z0b5OVKQeIQ
π Follow the people:
https://www.linkedin.com/in/bobbystapleton/
https://www.linkedin.com/in/decivory/
https://www.linkedin.com/in/anlopezm/
Follow our podcast:
π Apple Podcasts https://podcasts.apple.com/gb/podcast/the-ticket-discover-the-future-of/id996103731
π§ https://open.spotify.com/show/6zlcXgcd2kX9E4cbQTCsR9
π₯ https://www.youtube.com/playlist?list=PLlCIldMZCaFrn43ZNAiw00icA-nRW5wVF
π» RSS Feed https://art19.com/shows/inside-intercom
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Say hi on π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin
π www.intercom.com
#customersupport #customerservice #intercom
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
-
Jeff Vincent is Group Product Manager at Hupspot. In this interview from our archives in 2016 Jeff worked on the product team at Wistia, the video platform for business, but formerly ran their customer support operation. The common thread is a focus on solving customer problems. Jeff joined us for a wide ranging chat which covered everything from how to incorporate customer feedback into product roadmaps to the importance of being your authentic self in the workplace.
Read a transcript: https://www.intercom.com/blog/podcasts/wistias-jeff-vincent-on-solving-customer-problems/
Say hi on π
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Get a free trial of Fin, our breakthrough AI chatbot, here: https://www.intercom.com/fin
www.intercom.com
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
- Mehr anzeigen
