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Patrick Buchanan is from Lexington, Kentucky, and went to Western Kentucky University, where he studied journalism broadcasting with the dream of being a VJ. After graduation, Patrick moved to LA to pursue those dreams, but instead fell into marketing through a side hustle as an assistant at Creative Recreation. He found he had a knack for it, embraced his new path, and over the next 7 years, worked his way up to become Marketing Director at Creative Recreation before he moved on to Global Marketing Director at K-Swiss Global Brands, then Senior Director of Brand Marketing for Bravado at Universal Music Group. In 2021, Patrick became Vice President Marketing at GOOD AMERICAN, and today, he serves as Senior Vice President of Marketing at Lulu's, a women's fashion business with a mission to make women feel special and beautiful for all of their life's moments.
On the show today, Alan and Patrick talk about what Lulus does, who they serve, and the kinds of altruistic disruptive campaigns they are implementing to get organic attention. Patrick also tells us how brands should be thinking about the types of partners and influencers they invest in to most effectively and authentically speak to their target audience, as well as his lived experience being a young black head of marketing and what he hopes to do with his platform.
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n this episode, you'll learn:
Examples of disruptive campaigns to get organic attention How to pick and leverage the right influence partnersPatrick’s experience as a young black man and head of marketingKey Highlights:
[01:40] A brush with fame alongside Kelly Clarkson [03:10] Patrick’s career path[08:30] What Lulus does and who they serve[10:00] How to get your brand noticed [12:30] Leveraging partnerships to bring brand missions to life[17:35] How to engage with influencer marketing as it evolves [20:10] Patrick’s experience as a young black man and head of marketing [23:30] Learning to maneuver creatively and never accepting no as an answer [25:20] Advice to his younger self [26:55] Always be learning more about your customers and what they like. [28:50] Trends and subcultures to watch [30:30] Opportunities and challenges with AILooking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
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Ryan Bonnici is Chief Marketing Officer, Wellhub, previously known as Gympass. Ryan brings over 15 years of experience at places like Salesforce, HubSpot, G2, and Microsoft and was named one of the 2020 World’s Most Influential CMOs by Forbes. Ryan now leads a team of over 300 professionals at Wellhub, where his main goal is to make wellbeing a priority for employees globally.
Wellhub is the world's leading corporate wellness platform. They have over 15,000 clients globally who rely on Wellhub to provide their employees with access to the best wellness partners around the world across fitness, mindfulness, therapy, nutrition, and sleep. Their goal is to make every company a wellness company.
On the show today, Alan and Ryan talk about the reason behind the rebrand from Gympass to Wellhub, the logistics of making such a significant change, and differences in their B2B, B2C, and B2P marketing strategies. They also discussed the benefits of entertainment marketing tactics, why Ryan and his team ultimately settled on a fictional podcast called Murder in HR, and the impact it has had on their core businesses.
In this episode, you'll learn:
The reasoning and logistics behind rebranding from Gympass to WellhubThe differences in B2B, B2C, and B2P marketing strategies Why and how to leverage branded entertainmentKey Highlights:
[01:40] How Ryan gets wellness into his week [05:55] Ryan’s career path[10:45] Wellhub’s goal and mission [12:15] Their product is their network.[14:30] From Gympass to Wellhub[19:10] What B2B, B2C, and B2P marketing looks like at Wellhub[21:20] Leveraging branded entertainment [30:00] How self-low esteem as a kid impacted Ryan as an adult[32:10] Advice to his younger self [33:15] Don’t write off social selling in B2B and follow your own behaviors.[35:45] Trends and subcultures to watch [37:15] Threats facing marketers todayLooking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
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Fehlende Folgen?
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On the show today, Alan and Jen talk about how John Deere is staying relevant as a 187-year-old brand in today's market and what strategies they are using to help people, specifically the younger generation, more fully appreciate the pivotal role that farmers, construction workers, and maintenance crews play in our everyday lives. Jen also tells us about their recent hunt for a Chief Tractor Officer, how they ran the campaign on a budget by leveraging values-aligned celebrity relationships, and what qualifications made Rex perfect for the CTO job.
Jen Hartmann has over 25 years of experience in public relations, communications, and marketing. However, after high school, she originally wanted to be a teacher, but discovered PR when she was in college and immediately knew she wanted to head public relations at John Deere. After a number of various marketing roles at companies like the Illinois Soybean Association, Advanced Technology Services, and United Way, she eventually landed at John Deere about 16 years ago. Today, she serves as their Global Director of Strategic Public Relations and Enterprise Social Media. In this role, Jen is responsible for managing the image and reputation of the company, leading media relations and social media community building, and handling crisis events and issues that could have an impact on the brand.
In this episode, you'll learn:
How the 187-year-old brand is staying relevant with innovative PR strategies and their new Chief Tractor Officer, RexThe key to organic social media successAdvice for working with values-aligned celebritiesKey Highlights:
[01:30] Royal Ball Run, an autism non-profit Jen founded [03:25] Jen’s career path[05:05] What John Deere (is outside of green tractors)[07:00] How a 187-year-old brand is staying relevant in today's market[08:00] The hunt for a Chief Tractor Officer [12:00] The Chief Tractor Officer hunt campaign on a budget[13:55] What made Rex perfect for the job?[17:25] The key to organic social media success[19:25] Advice on working with celebrities [23:10] Lessons learned from her daughter [25:15] Advice to her younger self[26:20] The AI portion of the show[27:55] Catching a vibe from X and Reddit[31:40] The biggest threat facing marketers todayLooking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
Hosted on Acast. See acast.com/privacy for more information.
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Simmy Kustanowitz has built a reputation as an idea generator and "creative fixer" by utilizing two easy steps—Simplify and Gamify—to solve any company's toughest challenges. As an Emmy-nominated TV producer, Simmy has held high-level positions across multiple genres, ranging from live events and high-budget scripted sitcoms to reality docu-series and studio game shows. He started his career as a writer in the MTV and VH1 worlds on shows like TRL and Silent Library. He eventually was promoted to the producer role before moving into showrunning, then became a development executive, where he found his love for marketing. Simmy worked on the network side at WarnerMedia for about 8 years before he left to become Chief Creative Officer for Bad Woods Entertainment, the production company founded by the stars of Impractical Jokers and took over as their showrunner as well. Simmy took the problem-solving skills he learned in the entertainment business into the wider business world, where he now works with CMOs to help them streamline their internal communications and external messaging.
On the show today, Alan and Simmy talk about the lessons he has learned over 20+ years in the entertainment industry and how he has translated those lessons into his creative workshop, “Rethink the Way You Think,” that helps corporate teams think more efficiently and problem solve more productively. Simmy also shares tips to overcome the most common pitfalls he sees teams face during brainstorming sessions.
In this episode, you'll learn:
How Simmy helps CMO’s think more efficiently and problem solve more productively What elevates thinking to creative thinking The biggest pitfalls teams face in creative solving problems and how to overcome themKey Highlights:
[02:00] Death threats are not a joke.[05:00] Simmy entertainment career path[07:40] Lessons learned throughout his career [09:40] How lessons learned in entertainment help CMO’s[11:55] Defining creativity and creative thinking [15:10] How to stretch time[16:15] The biggest pitfalls teams face when it comes to thinking more creatively to solve problems?[17:10] The 10-3 brainstorm[21:25] How to improve brainstorm sessions [23:25] Simmy’s origin story for his creativity [25:30] Advice to his younger self[26:15] Learning from your competition [27:10] Reading Reddit[29:45] Battling against attention spansLooking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
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Hosted on Acast. See acast.com/privacy for more information.
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Sun Lee is a seasoned marketing leader with over a decade of proven business success. She started her career on the agency side, working with small start-ups as a brand and digital designer in Silicon Valley during the e-commerce boom. She went on to get her Masters Degree, then reenter the workforce on the client side, heading up marketing and communications for big-name companies like Sisu Data, SurveyMonkey, and Pure Storage, before joining BigPanda as the CMO in April 2023.
BigPanda brings AI to IT operations in order to proactively identify and resolve incidents before they become costly problems. They work with large brands like Autodesk and Zayo, as well as large banks and airlines, to ensure seamless technology operations. BigPanda is a start-up and challenger brand competing with giants in the industry, meaning Sun and her team are operating with a relatively small budget, allowing them to move faster and position themselves as an innovator in the sector.
On the show today, Alan and Sun talk about her experience of coming to the US alone at 15, learning to speak English, and how being a nonnative speaker has given her one of her marketing superpowers. They also talk about how she navigated career transitions from specialized roles in design to broader roles in marketing and how that varied experience has contributed to her success as a CMO. Sun outlines with us her approach to digital marketing, the importance of understanding content journeys, and the marketing benefits of being a startup challenger brand. She also tells how she and her team have been implementing AI and how she foresees it shifting the ways marketing teams work as well as the characteristics of who she is looking to hire.
In this episode, you'll learn:
How and why to drive alignment between marketing and sales Marketing benefits and strategies for startup challenger brandsHow AI is causing a shift in expectations of marketers hiresKey Highlights:
[01:50] Coming to the US alone at 15[03:30] Benefits of English as a Second Language in Marketing[04:15] Sun’s career path[07:20] How her experience shapes her approach to marketing [12:00] Finding alignment between marketing and sales [13:00] BigPanda: what they do and who they serve[15:05] Marketing benefits of being a startup challenger brand[17:10] Thoughts on digital marketing [19:45] Starting with the content journey [20:35] How AI is shifting Sun’s thoughts on marketing and productivity [22:35] From specialization marketing to the CMO role[25:30] The most embarrassing professional moment of Sun’s career [28:20] No dumb questions, only dumb questions. [29:00] Soft skills are the way of the future. [30:25] The evolution of word-of-mouth marketing [31:50] The biggest opportunity facing marketers todayLooking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
Hosted on Acast. See acast.com/privacy for more information.
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April Moh immigrated from Singapore to the US for love in her 20s and restarted her life and career from scratch. The first third of her career in the US was spent in PR agencies, learning the importance of impactful storytelling. She started to develop a curiosity about how the different parts of a company work together to fuel growth and decided to take her career in-house at Microsoft, then SAP, where she eventually became chief of staff. She went on to become CMO at SUSE before moving into the CMO role at Kyriba in October 2023, the same year she was named as one of Campaign Magazine’s “Most Inspiring Women."
Kyriba is a fully unified SAS performance platform with over 80,000 users. They serve treasury needs, risk, payment, connectivity, and working capital to help their clients gain real-time visibility into their cash balances and break out of the liquidity gridlock that many finance teams get stuck in. With Kyriba, finance teams get an aggregated, reliable, and comprehensive view of their cash and liquidity, as well as actionable insights that empower them to make decisions on liquidity performance.
On the show today, Alan and April talk about the rebrand Kyriba has gone through and why branding in B2B industries can be uniquely challenging and more susceptible to scrutiny. April tells what she has learned from her life experience as a female Asian immigrant in tech, including being told she was “not American enough," the maternity discrimination she has faced, and the advice she has for other people who may be told they do not belong. Alan and April also talk about the evolution of marketing, what marketers should be thinking about in terms of being successful in their careers, and tips on how to get ahead.
In this episode, you'll learn:
How Kyriba empowers clients with an actionable understanding of liquidity performance.When to rebrand and the unique challenges of branding B2BHow April has overcome discrimination as an Asian immigrant and mother, and her advice to othersKey Highlights:
[02:00] Immigrating to the US in her 20s [05:55] From RP to CMO[09:16] Kyriba: What they do and who they serve[11:10] Which CFO’s have the most success?[13:15] Why a rebrand was needed[18:00] What she has learned through discrimination [24:20] “There’s always tomorrow.”[25:25] Advice to her younger self (and her two children)[26:45] Get out of the marketing silo.[29:00] Misperceptions of marketers [30:40] The evolution of the CMO role[33:30] Threats and opportunities facing marketers todayLooking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
Hosted on Acast. See acast.com/privacy for more information.
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Elyse Oleksak is the author of A Shark Ate My Bagel and co-founder of Bantam Bagels. Elyse has always been competitive and incorporated the concepts she learned as a D1 lacrosse player, such as time management, hustling, and perseverance, into her entrepreneurship. She began her career in advertising as an Account Associate at JWT. From there, she went to Morgan Stanley, where she learned how to navigate the politics of corporate America. After some soul-searching, a late-night idea came to her husband, and eventually Bantam Bagels was born. After googling “how to make a bagel," figuring out how to get the cream cheese inside, and developing a business plan, they came up with the recipe that they took to Shark Tank.
On the show today, Alan and Elyse talk about her rocket ship ride into entrepreneurship as the cofounder of Bantam Bagels, when they knew they had something real, her experience with Shark Tank, and how it changed everything for them. We also talk about her recent book, what inspired her to write it, and the advice she has for budding entrepreneurs that she learned from both failures and successes alike.
In this episode, you'll learn:
How Bantam Bagels was bornThe benefits of being a Shark Tank brandElyse’s advice to budding entrepreneursKey Highlights:
[01:20] Experience of a D1 lacrosse player [06:00] How Bantam Bagels was born[12:00] How do they get the cream cheese inside?[12:30] When they know they really had done it[13:15] Why A Shark Ate My Bagel, and why now? [15:15] The Shark Tank experience [19:35] Major lessons learned[24:20] Success does not exist without failure. [29:30] Advice to budding entrepreneurs[31:10] The impact of a semester abroad [34:45] Advice to her younger self [35:40] The AI balance [37:45] Trends to watch[38:35] The speed of changeLooking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
Hosted on Acast. See acast.com/privacy for more information.
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Nicole Vilalte was born and raised in Puerto Rico, went to college on the island, and started her career there as an account executive at DDB LATAM. She eventually moved to New York to work for JWT before becoming an account supervisor at The Vidal Partnership for Sprint Wireless. She relocated to Portland for a few years to take over the Target account at Wieden + Kennedy before heading back to New York to work on IBM Global at Ogilvy. In 2017, Nicole returned home to become the Business Director for Puerto Rico Tourism Company, and after another stint with Ogilvy, she was hired on as the Chief Marketing Officer at Invest Puerto Rico in 2021.
Invest Puerto Rico is on a mission to promote the island and bring new capital investment and businesses to the region. It is a public-private partnership that helps companies get established on the island by assisting them in navigating incentives, connecting them with resources for real estate selection and access to talent, and facilitating introductions to key stakeholders like sector experts and industry associations. Over the last 5 years, Invest Puerto Rico has secured commitments of $1 billion in capital investments, contributed to the establishment of over 550 new businesses, and helped create 20,000 new jobs.
On the show today, Alan and Nicole talk about the unique challenges of marketing a place, who their target audience is, and how they communicate the benefits of establishing and expanding business operations in Puerto Rico. Nicole also tells us about the inspiration behind their new campaign, “It’s not what’s next, it’s where,” and what business sectors they are focused on the most.
In this episode, you'll learn:
Invest Puerto Rico’s mission and how they market a place. The inspiration behind their new campaign: “It’s not what’s next, it’s where.”The future of marketing for Invest Puerto RicoKey Highlights:
[01:55] Life with a hot sauce addiction [04:45] Full circle agency career path [12:55] Invest Puerto Rico: Their mission and who they serve[14:55] How do you market a place?[18:55] Which sectors are they trying to grow in most?[23:20] The new campaign, “It’s not what’s next, it’s where.”[26:30] Benefits of being in PR[27:40] The future of marketing for Invest Puerto Rico[29:40] Unique challenges of marketing a place to niche audiences[31:10] Crossroads that shaped who Nicole is today [34:05] Advice to her younger self[37:10] The AI portion of the show[40:10] Watching the metaverse and VR spaceLooking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
Hosted on Acast. See acast.com/privacy for more information.
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Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
Hosted on Acast. See acast.com/privacy for more information.
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Richard Sanderson started his executive search career as a summer intern at Russell Reynolds Associates in London, then transitioned it into a full-time position as a research consultant with them, which brought him to the States. After five years in that role, he left the world of executive search and went to business school. He then worked at a management consulting firm until 2010, when he rejoined Russell Reynolds Associates. He then moved over to Spencer Stuart in 2018, where he leads their Marketing, Sales, and Communications Officer Practice.
For the past 22 years, Spencer Stuart has created an annual CMO Tenure Report to better understand the average tenure of marketing leaders with the goal of determining if there is truth in the perception that marketing leadership roles have high turnover rates, if so, why, and how CMO tenure compares to other leadership roles.
On the show today, Alan and Richard talk about the methodology of the study, key takeaways, and what he predicts for the future of the CMO role. Richard tells us how the current average CMO tenure compares to the past average, where it ranks among the rest of the C-suit, and what that means for new hires and internal promotions. They also discuss what may lead to misrepresentations and misunderstandings around the CMO role, as well as how the percentage of women and underrepresented racial and ethnic groups has changed in recent years.
In this episode, you'll learn:
The goal of the CMO Tenure Study and key takeaways from the newest reportHow CMO tenure compares to the rest of the C-Suite and what it tells usPredictions for the evolution of the CMO roleKey Highlights:
[02:00] The second “Stag Do”[04:05] Richard’s career path[07:40] What is the CMO Tenure Report?[09:10] Changing up the methodology: From the Top 100 advertising spend to the Fortune 500 [11:15] The average CMO tenure and how it compares[13:20] Is a longer tenure always better?[17:10] External hires vs. internal promotions [20:55] Succession data across industries [24:55] Marketing in the technical sector[25:43] Everyone has a CMO, right?[26:50] Women in the CMO ranks[28:20] Underrepresented groups in the CMO ranks[29:40] The future evolution of the CMO role[35:25] Different names for the same jobs[38:45] Structural changes cause collateral damage. [40:45] Lessons from immigration [42:30] Advice to his younger self [45:50] Marketers are asked to do it all.[47:20] The ongoing politicization of brandsLooking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
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In this episode, you'll learn:
What is the role of the Chief Corporate Citizenship Officer?Key takeaways from the global survey Rethink Disruption: The Rise of the Fifth EstateWhat is the Fifth Estate, and how do we leverage it?Marian Salzman is a global trend spotter, the first person to do market research in cyberspace, and the author of the book “The New Megatrends: Seeing Clearly in the Age of Disruption.” In 2018, she joined Phillip Morris as Senior Vice President of Global Communications to act as the spokesperson for them as they transitioned away from their power brand, Marlboro, towards a smoke-free future. In January of this year, she returned to the States from Switzerland to take on the role of Chief Corporate Citizenship Office. Prior to joining PMI, she served as CEO of Havas PR North America and, prior to that, CMO at Porter Novelli.
On the show today, Alan and Marian talk about her responsibilities as Chief Corporate Citizenship Officer and key takeaways from a global survey she oversaw called Rethink Disruption: The Rise of the Fifth Estate. Marian helps us understand what the Fifth Estate is, how Alan fits into it, whether it's a good or bad thing, and how brands and marketers engage with it.
Key Highlights:
[01:40] The first person to do market research in cyberspace[03:55] Marian’s career path[06:20] What is a Chief Corporate Citizenship Officer?[10:10] Rethink Disruption: The Rise of the Fifth Estate[13:15] The other four estates[16:15] Clarence, the dog, and the power of content creators [17:30] Trust, but verify.[18:20] So, is the Fifth Estate good or bad?[19:25] How can we engage with the Fifth Estate responsibly? [21:10] Two things that shaped who Marian is today[26:20] Advice to her younger self[26:30] Do online learning![28:10] Trends and subcultures to watch[30:20] Beware of fake news.Looking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
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In this episode, you'll learn about:
The role of Revenue OperationsCortland’s unique approach to branding, awareness, and rethinking marketing as an investment rather than an expenseThe importance of peer-to-peer recommendations and how Cortland manages their online brand reputationTim Hermeling is EVP of Revenue Operations at Cortland. He is a goal-oriented person, both professionally and personally, as seen in his love of competing in triathlons and marathons. Tim went to college to be a sports broadcaster, but pursued public relations in order to find work in the city. After working closely with C-level executives in that role, he found his love for strategy and goal-setting would make him perfect for the marketing world. Tim started his journey in relationship marketing, focusing on direct mail, before serving as VP of Marketing for Classic Residence by Hyatt and VP of Product Marketing at Northern Trust Company. In 2015, he started with Cortland to establish their marketing strategy and recently moved into revenue operations to align all of the teams that support the top-line growth of the company.
Cortland is a vertically integrated, multifamily real estate investment, development, and management company based in Atlanta. With over 250 apartment communities comprising over 80,000 homes in the US, Cortland is rethinking what apartment living can look like and giving tenants top-of-the line amenities throughout the Sun Belt.
On the show today, Alan and Tim talk about his new role as head of revenue operations as well as how Cortland differentiates itself, their unique approach to branding, how they are rethinking marketing in the multifamily industry as an investment rather than an expense, and how they approach performance-driven marketing.
Key Highlights:
[01:45] How to hate running less[04:55] Tim's career path[09:00] Marketing vs. Revenue Operations[10:25] What is Cortland?[14:30] Tim’s approach to branding Cortland[17:55] Finding efficiencies in driving awareness [19:25] Cortie, the Pug Mascot [21:20] Marketing in the multifamily industry [25:40] No one’s doing it quite like Cortland.[27:20] Online brand reputation management [31:25] Performance measurement and research[33:30] What Tim learned from his time as a reporter [35:20] Advice to his younger self [37:45] The AI portion of the show[39:40] Harnessing the growing focus on experiences[41:05] The importance of the human touchLooking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
Hosted on Acast. See acast.com/privacy for more information.
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Jeff Biesman grew up in Texas with dreams of being an NFL GM. While those dreams didn't pan out, he learned a lot along the way and decided to heed the advice he received to separate his hobbies from his career and went on to grow his marketing skill set in a very purposeful way. His path started in CPG product marketing with Converse, LA Gear, and Disney, went on to learn digital and performance marketing at Sony, got deep into data with Bank of America, moved onto venture-backed startups ShoeDazzle and Little Black Bag, then pursued B2B at YP and Remoov. In 2021, he was offered a role that was a perfect fit for all the skills he’d gained throughout his career and aligned with his personal values, so he accepted and joined the NDR team as their new CMO. In this role, Jeff is responsible for all direct-to-consumer marketing activities for the company, including PR, partnership development, paid search, social media, and CRM.
The state of consumer debt is grim as we are coming out of COVID and battling inflation. NDR acts as an agent on behalf of qualified consumers, putting them on a budget and getting them into an escrow-like program payment that is less than their debt service. As those funds accumulate, NDR then works with creditors to negotiate down the debt owed. Jeff tells us most of their customers are out of debt within 24 to 48 months and see long-term changes in their credit behavior.
On the show today, Alan and Jeff talk about why NDR doesn't want repeat businesses, how that impacts their marketing efforts, and what they are doing to stimulate demand in the upper funnel and then capture and migrate those consumers. Many people need help, but unfortunately, most are unaware that there are options like NDR to help them with debt relief, so a large part of the work for Jeff and his team revolves around building awareness, education, performance marketing, and meeting the consumers where they are by layering marketing through paid search, organic search, broadcast TV, and earned media.
In this episode, you'll learn about:
How does debt relief work? Why does National Debt Relief NOT want repeat businesses, and how does that impact their marketing strategy? How can marketers maximize demand stimulation, capture, and migration when the pool is shrinking?Key Highlights:
[02:00] NFL Dreams[04:30] Purposeful steps in the career path[07:50] What drew Jeff to NDR?[09:40] The state of consumer debt[12:00] NDR's role and how it works[15:55] Qualifying to be a customer[18:40] Real human stories[20:00] NDR does NOT want repeat customers.[23:00] What marketing looks like at NDR[25:10] What CMOs need to know about demand capture [28:45] Learning grit, determination, and perseverance [31:15] The importance of patience [33:05] Neuromarketing just makes sense.[34:35] Nothing is set it and forget it.[35:55] We’re in the midst of an AI revolution.Looking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
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Dave Raggio holds dual roles as Vice President of QuickBooks Acquisition Marketing and Intuit SMB MediaLabs. He began his studies in aerospace engineering at Auburn, but found his passion for marketing while running a triathlon team and helping athletes at this school secure scholarships. After graduation, he started off in the agency world, seeking a wide understanding of the marketing world. Eventually, he went client-side with Method and Northface before entering the B2B world when he joined the team at Intuit in 2020.
Intuit SMB MediaLabs is essentially an audience layer that can be applied to advertising campaigns. It was born out of a personal frustration Dave had with 3rd party data quality and a knowing that there was a better way to execute. In contrast to traditional retail media networks, Intuit SMB MediaLabs doesn't own or operate any inventory, freeing them to solve for a wider variety of KPIs and increase the efficiency of campaigns for the small businesses they serve.
On the show today, Alan and Dave talk about what Intuit SMB MediaLabs is, how they compare to traditional retail media networks, and what makes them better at building an SMB business owner audience. Dave also gives us examples of how they are using their audience layer to enhance marketing for other businesses in banking, insurance, retail, and CPG, as well as the phenomenal results they have been able to achieve and what is on the horizon for Intuit SMB MediaLabs moving forward.
In this episode, you'll learn about:
How Intuit SMB MediaLabs differs from traditional retail media networksRevelations around SMB spending powerThe power of specificity in digital creativeKey Highlights:
[01:30] Life as a professional mountain guide [02:15] Hiking the career path [04:25] Intuit SMB MediaLabs: what they do and who they serve[06:50] How Intuit SMB MediaLabs differs from traditional retail media networks?[11:10] Why the timing of serving SMB’s ideal right now [15:50] What working with Intuit SMB MediaLabs looks like[18:15] Examples of results [19:15] The future of Intuit SMB MediaLabs[22:30] What he learned at Digitas[23:20] Advice to his younger self[24:15] Looking into the future [25:10] Knowing is hard, but executing is hard too.[26:50] Laser focus and gardening tips[27:50] Identity in the context of measurementLooking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
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Erika White is the Vice President of Marketing and Communications at Affirm. While she has experienced great success in her career, as a child, she was a rambunctious and highly social student who was told she was wasting her potential. However, one special teacher believed in her, challenged her, and got her to see the potential in herself. That lesson stuck with Erika as she obtained both her bachelor's and master's degrees from the University of Southern California and began to build an impressive resume. Erika got her start in marketing at Hilton, where she says another person saw her potential and took a chance on her. From there, she moved on to Director of Global Corporate Relations and Corporate Marketing at Visa, then to Pandora as their Corporate Communications Director, then to Director of External Affairs at TPG, a large private equity firm, before landing at Affirm. In her role at Affirm, she oversees the core functions of building the brand, including brand and partner marketing, creative, paid activations, social media, and communications.
On the show today, Alan and Erika talk about Affirm’s place in the ever-growing buy now, pay later market as a more honest, transparent, and flexible alternative to credit cards for over 17 million active consumers and over 290,000 merchants. Erika tells us about the role buy now, pay later has in the overall marketplace and where she believes the industry is headed. She also gives us an overview of how she and her team are driving growth and customer acquisition for their retail partners, what she sees as the role of marketing as a whole, and why marketers have to always be adapting, changing, and embracing fluidity. She drives this point home by identifying those as the same attributes she looks for in new hires and telling us how her team embraces those qualities to continuously find new opportunities for value creation.
In this episode, you'll learn about:
The key attributes that set Affirm apart and how they benefit merchantsWhat is next in the buy now, pay later category?The role of brand and cross-functional partnerships in marketingKey Highlights:
[01:45] A special teacher that impacted Erika[06:35] The peak and valleys in her career path[11:30] The state of Affirm's businesses today[12:55] What is unique about Affirm?[15:45] How is this similar to and different from layaway?[17:45] What is next in the buy now/pay later category?[20:15] The value proposition for merchants [22:20] The role of marketing [24:45] How she learned smart risk-taking [27:15] The role of brand and last year's refresh[30:15] Speed, precision, and fluidity[32:25] Read more books and nurture relationships. [33:55] AI is a mandatory consideration. [37:55] A decline in the desire for 4-year degrees [41:25] The threat of lacking agilityLooking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
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Elina Vilk has been the Chief Marketing Officer at Hootsuite since August 2023. She has more than two decades of experience in the industry, but her love of marketing started years before that, when she was a 12-year-old refugee immigrant who had to raise money to get to her 8th grade graduation by being the top candy salesman at her school. Elina says this taught her a lot about marketing and gave her the first insights into consumer-based selling and asking the right questions that have continuously developed throughout her career. Prior to joining Hootsuite, Elina led marketing at WooCommerce, Small Business Marketing at Meta, spent nearly a decade at PayPal/eBay, and ran consumer and digital advertising at Visa.
On the show today, Alan and Elina talk about Hootsuite's new Social Media Consumer Report, key takeaways and insights markets should be thinking about in terms of making their brands more relevant and authentic, and the biggest mistakes brands make on social media. They also talk about the design thinking and human-centered marketing philosophy she utilizes to solve consumer's real pain points, what it was like to be a digital marketer and social media manager before those terms even existed, and where social media is going in the future.
In this episode, you'll learn about:
How human-centered design thinking helps marketers ask the right questions The purpose of the Hootsuite Social Media Consumer Report and key takeaways The future of social media and the biggest mistakes brands make onlineKey Highlights:
[01:30] An entrepreneur at 12[04:15] The career path from selling candy to CMO[08:15] Things Elina learned along the way that she uses most now[10:45] How design thinking fits into marketing[13:00] The brilliance of “Got Milk”[15:15] The purpose of the Hootsuite Social Media Consumer Report[17:05] Report key takeaways [18:40] Beyonce released a country album, so Hootsuite did too.[20:20] The worst social media brand sins[22:25] What Hootsuite is doing on social [25:50] The future of social media[27:00] How the immigrant mentality shapes who she is [28:30] Advice to her younger self[30:45] Two things CMOs have to think about[31:35] Specific subcultures of community building [33:35] How business levers map to the business impactLooking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
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Christine Moorman is the T. Austin Finch Senior Professor of Business Administration at the Fuqua School of Business at Duke University, where her research explores how consumers, managers, organizations, and financial markets learn about and use marketing knowledge. Christine tells us she didn't set out to become a professor, but through the encouragement of her mentors, she came to see it was the best path for her to pursue. After she received her Bachelor of Science in Marketing and Political Science from Northern Kentucky University, she immediately went on to the University of Pittsburgh, where she got her Ph.D. and MBA in Marketing.
In 2008, Christine saw the need for something in her field that would provide benchmarks and elevate the voice of marketers. This led her to found The CMO Survey, which she manages to this day, which gathers and shares insights from marketing leaders to forecast market trends, measure marketing excellence, and enhance marketing's impact on organizations and society.
On the show today, Alan and Christine talk about some of the key findings of the survey, including how budgets are moving, the percentage of revenue for marketing spent at different kinds of companies, and the percent of sales versus the percent of the overall budget. They also discuss the types of metrics marketers are tracking and what implications those choices have for being able to communicate the value of marketing. This leads them into a conversation about the rise of technology and martech spending, as well as some important findings around the utilization of these tools and what could be causing gaps in anticipated value. The ROI question continues as Christine outlines her findings on trends of decreased DEI spend and ways companies could address the effectiveness of important DEI efforts.
In this episode, you'll learn about:
Top-level trends in marketing spend and percentage of revenue allocated What metrics best communicate marketing value? Why DEI investments are decreasing and how we can increase the efficiency of spendKey Highlights:
[02:24] Becoming a “cracker-jack” event ticket salesperson[05:45] Why Christine became a professor [06:50] Why start the CMO Survey?[07:35] Where is the budget going? Top-level trends around spending[10:35] Marketers ability to communicate value [15:45] Martech challenges and how they're impacting marketing efforts [19:20] Experiences with failed CRM implementations [22:20] Why has DEI spending dropped?[28:30] Trends Alan has seen through these interviews[30:30] An experience of her past that defines who she is today: mentorship [34:10] Advice to her younger self: worry less and believe more.[34:40] Learning how to ask better questions and interrogate theories [38:30] Trends to watch: marketing for a better world and a base of disciplinary training [40:50] A big opportunity: cross-industry idea sharingLooking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
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Liz Carter has been in marketing for over 20 years and has been a CMO for the past four years. First at ServiceMax and now at Reputation. Liz grew up in a small town in North Carolina, where her family runs a hosiery manufacturing company. Eager to venture out, she moved to Atlanta, where she began doing gig work to pay the bills. Eventually, in 2001, she began doing event marketing for Internet Security Systems, where she began to learn the ins and outs of the software business. From there, she escaped the South to California for a job with SuccessFactors, where she realized there was a real career path for her in the software industry.
On the show today, Alan and Liz talk about her life as a kid growing up in North Carolina, her path to becoming CMO at Reputation, and how the CMO role is evolving. We also discuss why it's important for marketing to harness reputation data through a couple real-world examples and how understanding that data can drive M&A decisions as well as product and service changes. Reputation helps their customers understand their reputation, manage it, get insights from that information, and take action that provides trust and transparency back to the consumers, which will help them understand what to expect. Liz tells us that as more reputation data becomes available online, consumers are buying primarily based on reviews, star ratings, and what they see on their social feeds.
In this episode, you'll learn about:
What are consumers trying to understand with online reputation data? How have CRMs changed marketing and the CMO role?How can marketing teams harness reputation data?Key Highlights:
[01:40] How Liz got into software[04:05] From ISS to Reputation[07:00] What does Reputation do, and who do they serve?[08:30] The Wide World of Reputation data[10:10] The evolution of the CMO role[16:15] How can marketing teams harness reputation data?[22:25] The future of reputation data[26:30] Noteworthy experiences from her past[28:00] Advice to her younger self [28:30] Something Liz is trying to learn more about [31:30] Trends and subcultures to watch [33:05] The largest opportunities and threats facing marketers todayLooking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
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Mark Miller is a Wall Street Journal and international best-selling author with over one million books in print in more than twenty-five languages. He is a storyteller, photographer, lifelong learner, and the embodiment of a servant leader. For almost 45 years, he was the Vice President of High-Performance Leadership at Chick-fil-A, and today, Mark serves as the Co-Founder of Lead Every Day, an extension of his life-inspired mission to encourage and equip leaders with the tools they need to be successful.
On the show today, Alan and Mark talk about his path to becoming a leadership expert, which he describes as less of a ladder and more of a rock wall. Since the start of his career, Mark has prioritized serving others and adding value. His willingness to do anything to those ends carved his path from the Chick-fil-A warehouse to the Vice President's seat and drives his work today in leadership development. We also talked about his new book, Uncommon Greatness: Five Fundamentals to Transform Your Leadership, the number one challenge facing leaders globally, why greatness should not be our goal as leaders, how leaders build followership, and much more!
“The trying transforms us, not the destination.”
In this episode, you'll learn about:
The “quicksand” issues all professionals are facing How to develop a following as a leaderNavigating the difficulty of leading through the WFH and hybrid setupKey Highlights:
[01:45] Storytelling through photography [03:20] Serving and adding value[08:25] How Mark became a leadership expert [10:18] The value of having a teachable point of view[11:50] Why this book? Why now?[13:40] CMO leadership stats[15:00] How is this book different?[16:40] The number one problem leaders are facing[19:05] “Greatness is not the goal.”[22:10] How to build followership[26:20] Reinvent continuously [29:05] The impact of the return to office and hybrid work on leadership[32:30] The power of lifelong learning [36:10] Advice to his younger self [37:55] The way we learn is changing. [39:55] Loneliness is trending. [41:30] Beware of marketing quicksand.[43:00] Free assessmentLooking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
Hosted on Acast. See acast.com/privacy for more information.
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Jeremy King is an ocean creature enthusiast as well as the founder and CEO of Attest, a highly successful consumer research SaaS company. Jeremy started his career as a scientist, focusing on genetics, ecology, and animal behavior. He worked for McKinsey & Company for nine years and holds an MBA from Harvard Business School. Attest has headquarters in New York and London, but they serve customers across the world and currently run research in 59 countries. Some of their customers include Unilever, Santander, Walgreens/Boots, Bloomberg, and Trustpilot. To date, Attest has raised close to $75 million in funding, with backing from global venture capital firms NEA and Schroeder’s.
On the show today, Alan and Jeremy talk about the mimic octopus, zero-party data, and what he sees as the biggest threat facing marketers today. Up until recently, third-party cookies have been used to make digital advertising and tracking individuals online extremely easy. However, third-party cookies are going away, consumers are more conscientious about being tracked, and people are more open to paying for ad-free experiences. As the power to track is disappearing, marketers need to use new and old-school methods to adapt. In this new landscape, if marketers want the data, they have to give something for it. Jeremey outlines some of the findings from Attests recent zero-party data report to help us understand these new consumer behaviors and what consumers want in return for their data. He also talks about shifts in consumer expectations regarding how data will be treated, shifting cookie-blocking behavior, and who he expects will win and lose as we transition away from third-party data.
“Inform every intuition to dissolve any doubt.”
In this episode, you'll learn about:
How is consumer behavior changing around cookie tracking?How do marketers need to adjust in a world with no third-party data?What do consumers want in exchange for their data?Key Highlights:
[02:15] Do not be fooled by the thaumoctopus mimicus.[05:25] What is Attest up to today?[08:25] Zero-party data research [10:00] Third-party cookies are dying. Now what?[12:15] Americans' relationship with their data is changing. [14:25] More people are habitually opting out of cookies and mailing lists. [18:20] If we can't collect data, how can we place advertising?[20:45] Third-party data is done. So what should marketers do?[23:30] What do consumers want in exchange for their data?[26:20] Gordon Ramsay Data Nightmares[28:20] Winners and losers in the zero-party data future [31:40] What impact has entrepreneurship had on Jeremy?[35:55] Trends in venture investment [40:05] The biggest threat facing marketers todayLooking for more?
Visit our website for the full show notes, links to resources mentioned in this episode, and ways to connect with the guest!
Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday.
Hosted on Acast. See acast.com/privacy for more information.
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