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Microsoft Teams Monthly Update - February 2025
Microsoft Teams Rooms Express InstallISE News and New DevicesMDEP – New OEMs and ODMsMTRoW Boards + Edge WebAppsMTRoW Multiple Camera ViewMicrosoft Teams Super ResolutionNew Teams Phone Mobile ProviderRoadmapEventsThanks to Ribbon, this month's benefactor, for your support of Empowering.Cloud and the community.
Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version over on Empowering.Cloud -
In a podcast crossover, Tom Arbuthnot joins friends Randy Chapman, Mark Vale, and Shawn Harry in episode 65 of the UC Status Podcast, where they discuss all things Microsoft Teams, AI, and future innovations.
What were the big Microsoft Teams features of 2024, and a look at the Roadmap for 2025The impact of Teams Premium on user experiences and how businesses are leveraging its features, including branding, intelligent recaps and integration with external platformsThe increasing support of BYOD roomsCopilot's future trajectory and how AI will impact contact center -
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Chandra Chivukula, Vice President of Engineering for Microsoft Teams, talks to Tom about the engineering strategies behind Microsoft Teams and how moving all users to the new client in 2024 has enabled more efficient and agile collaboration and a foundation for future innovation.
Evolution of Microsoft Teams and ArchitectureHow Microsoft successfully transitioned over 320 million users to the new Teams clientThe goal of consistency of Teams features across different platforms, including Windows, Mac, iOS and AndroidRelease management, internal rings and the TAP programThanks to Landis, this episode's sponsor, for their continued support.
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Olly Henderson, Head of Video Product Management and Portfolio at Jabra, discusses the evolution of meeting room technology and how Jabra is redefining enterprise audio and video conferencing solutions.
Launch of Panacast 40 VBS - a new Android bar designed for small huddle roomsThe Role of Edge AI in Jabra's video solutions for optimal performance and reduced cloud dependencyThe Future of BYOD in Meeting RoomsJabra's partnerships and collaborative efforts to enhance their product offerings, including the integration of the Microsoft Device Ecosystem Platform (MDEP)Simplifying the deployment process and reducing costs with features including zero-touch deployment and Jabra Plus management platform advancementsThanks to Jabra, this episode's sponsor, for their continued support.
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Chris A. Johnson, Municipal Cyber Center Manager at the City of Independence, Missouri, shares their journey from an old analog phone system to a modern cloud-based communication infrastructure using Microsoft Teams and Five9 with the help of AVI-SPL.
The transition from an outdated Avaya phone system to modern cloud platformsCollaborating with AVI-SPL accelerated the transformation timeline from a multi-year to a 2-year projectAutomating processes, improving contact center capabilities and better resident satisfactionEnabling hybrid work flexibility, improving job satisfaction and retentionThanks to AVI-SPL, this episode's sponsor, for their continued support.
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Kathie Anderson, IT Change Manager at Derby City Council, shares the experience of transitioning to Microsoft Teams and meeting the unique challenges faced by local authorities.
How Derby City Council transitioned from PBX to Skype for Business and then to Microsoft Teams during the pandemic, condensing the six-month rollout into just six weeks to facilitate remote workingIntegration of Luware's contact center solution into Microsoft Teams, improving flexibility and efficiencyThe significant positive impact on essential services, ensuring critical calls are not missed and enabling rapid responseThe power of Luware's Power BI reporting allows Derby City Council to gain valuable insights into call patterns and performanceThanks to Luware, this episode's sponsor, for their continued support.
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Brad Hintze, EVP Global Marketing at Crestron, shares customer stories about how Crestron enhances customer meeting room experiences.
Examples from Puma, Fortuna Entertainment Group and Blue Water Financial ServicesCrestron's wide array of solutions cater to diverse meeting room setups from small huddle rooms to large boardroomsThe growing significance of AI features such as transcription in meeting spacesThe importance of superior audio quality when it comes to AIDevelopments coming in 2025, including advancements in visual AI, multi-camera systemsThanks to Crestron, this episode's sponsor, for their continued support.
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Tim Albright, President of AVNation Media, shares his insights into the convergence of AV and IT and the evolving landscape of meetings and video conferencing.
Origins of AVNation, an online media platform dedicated to the audio-visual sectorThe critical role of video conferencing in today's hybrid work models and the importance of standardized solutionsHow Microsoft certified devices drive quality and consistency in user experiencesEmerging trends such as multi-camera setups and the role of AI in enhancing video conferencingThanks to AudioCodes, this episode's sponsor, for their continued support
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Microsoft Teams Monthly Update - January 2025
SMS in TeamsTeams Web chat widgetTranscripts on by defaultMeeting Recap share linkMandatory Android Updates and AOSPMTR Captions additional languagesMTR Windows 10 EOLQueues App RoadmapMicrosoft 365 Copilot ChatEventsThanks to Logitech, this month's benefactor, for your support of Empowering.Cloud and the community.
Note that this is an audio-only version of the update, so if you would like to see the accompanying slides, please watch the video version over on Empowering.Cloud -
Eshan Mathur, Senior Product Manager at Microsoft, helps us understand the evolving Bring Your Own Device (BYOD) landscape within Microsoft Teams, focusing on Microsoft's aim to provide seamless user experiences and enhanced manageability for IT admins for BYOD.
Eshan's unique career journey from game development, including 'Where's my water', to enterprise solutionsEnhancements in Microsoft Teams BYOD experiences, including automatic audio device selection Auto-association for managing shared devicesFuture BYOD developments and recommendations for organisations in BYOD scenariosThanks to Logitech, this episode's sponsor, for their continued support.
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Irwin Lazar, President and Principal Analyst at Metrigy discusses key trends and insights in the unified communications and collaboration space and shares thoughts for 2025
How companies are navigating the complexities of hybrid workMoving beyond the hype of AI to practical deployments and adoptionMicrosoft Teams' increasing presence in meetings, messaging and as a voice platformHow companies are choosing between Teams Phone Mobile, Direct Routing and Microsoft Teams Operator ConnectThanks to AVI-SPL, this episode's sponsor, for their continued support.
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Emily Kirby George, Microsoft Teams Product Manager at Microsoft, shares her unique perspective on product management in the world of Microsoft Teams Phone, sharing challenges of balancing innovation with fundamental reliability.
Emily's path from support Skype for Business to a Senior Product Manager on the Microsoft Teams Calling teamHow Microsoft prioritizes features, balancing traditional phone system requirements with new AI opportunitiesThe importance of maintaining robust, reliable fundamentals in Teams Phone and ensuring service stabilityHow AI is being integrated into Teams PhoneThanks to Logitech, this episode's sponsor, for their continued support.
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Aaron Steele, Practice Lead at SOFTEL shares his journey through Microsoft to his current role of SOFTEL, and his thoughts on the ever-evolving UC landscape.
The development and scaling of Microsoft Teams in unique scenarios such as global sports organizations during the Covid-19 pandemicInnovations in broadcasting including the use of NDI for creating interactive experiences at events such as the NBA bubble gamesThe challenge small-medium businesses face with integrating Teams PhoneHow AI can be leveraged to improve use and admin experience, particularly in contact centersThanks to Neat, this episode's sponsor, for their continued support.
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Mark Cobbold, Vice President of Product Management at Ribbon Communications, explores the evolution of telecom networks from hardware to cloud-native solutions.
The benefits of cloud-native deployments include reduced operational costs, improved software velocity and robust network securityThe variety of cloud deployment models and how they cater for different business needsUsing real-time insights into network performance to help pinpoint and resolve issues efficientlyRibbon's innovative approach to cloud architecture, enabling flexibility, security and operational efficiencyThanks to Ribbon, this episode's sponsor, for their continued support.
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Charles Mason, Head of Digital Workplace at TP ICAP shares insights into the deployment of Microsoft Teams Rooms and Teams Phone, and the impact of Copilot.
Selecting and standardizing Teams Rooms equipment across a global office networkComplexities of integrating Teams Phone with legacy and trader voice systems in the finance industryTP ICAPs' journey with Copilot, including compliance considerations and how AI is streamlining productivity and innovationManaging fast-paced changes in Microsoft 365 environments whilst ensuring compliance and operational efficiency in the finance industryThe future of digital workplace technologies in optimising collaboration and business operationsThanks to Logitech, this episode's sponsor, for their continued support.
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Henry Levak, Vice President of Product at Logitech for Business, discusses the company's innovations in video conferencing technology and workplace experiences.
The Logi Sight was recently recognised among Time's best innovations of 2024Development of multi-camera and multi-stream technologyLogi's new software capabilities, including auto-booking and releasing meeting rooms to combat 'ghost meetings'Future innovations in Logi product offerings, including insights and analyticsThanks to Logitech, this episode's sponsor, for their continued support.
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Paul Cornish, UC Architect at Merlin Entertainment, dives into the unique challenges of deploying communications in large theme parks, hotels and attractions globally.
Merlin operates around 140 attractions worldwide, each with unique telephony needsThe transition from Skype for Business to TeamsCloud-based telephony and its cost-effectivenessStandardisation in meeting room technologyBest practices for managing complex deploymentsThanks to Pure IP, this episode's sponsor, for their continued support.
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Josh Blalock, Chief Video Evangelist at Jabra, discusses the latest developments in Jabra's video solutions, focusing on the PanaCast 50 and VBS.
Jabra's PanaCast series includes innovative video solutions for meetingsThe significant feature adds over the life of the PanaCast 50Jabra's Android Bar - features and flexibilityWorking closely with Microsoft and MDEPThanks to Jabra, this episode's sponsor, for your continued support.
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Preethi Ramarathinam, Head of Product - Microsoft Teams Virtual Event at Microsoft, dives into Teams capabilities for hosting large external virtual events, webinars, and town halls.
Microsoft Teams is expanding beyond traditional collaboration scenariosInternal large use cases for Microsoft Teams include AMA sessions and Town HallsExternal use cases such as training and product launchesRecent key featuresFuture Roadmap for Teams event and AI integration
Thanks to Landis, this episode's sponsor, for their continued support. -
Patrick Watson, Head of Research at Cavell, discusses the evolving landscape of telephony, the impact of Microsoft Teams, market trends and the role of AI in Contact Centers.
Microsoft Teams has significantly disrupted the telephony marketDirect routing remains the dominant solution for Teams telephony usersDiscussing market dynamics and trends in telephony and differences in the enterprise and SMB marketsAI is set to transform contact centersLook out for Cavell Enable London in DecemberThanks to AudioCodes, this episode's sponsor, for their continued support.
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