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Do you see your software?
Do you see how it influences how you run meetings, brainstorm ideas, fulfill your responsibilities, and communicate with others? Do you see how its text boxes, radio buttons, tabs, search results, and menus train you to think? Do you see it, or do you just use it?Footnotes:
"The impossible dream of good workplace software" on Decoder "Practico-inertia" by Rob Horning â Support this podcast â -
Stop me if you've heard this before: we're overloaded and overwhelmed by information. There's more content than you could ever hope to consume. More scientific theories, philosophical concepts, and art forms than you could ever hope to engage with.
Enter personal knowledge management (PKM). It's a modern term for an ancient practiceâhow one collects, preserves, and utilizes knowledge worth remembering. In this episode, I speak with Sari Azout, the founder of Sublime, an app for personal knowledge management (but that description truly doesn't do it justice). We talk about the philosophy behind the product and how that plays out in the product's design.
Plus, I dive into how Sari's PKM philosophy is part of a long lineage of practices people have used to remember what's worth preserving.
Footnotes:
Check out Sublime or get started right away with an invite!Too Much to Know by Ann BlairMore about Sarah Mackenzie & Read-Aloud Revival"The Glassbox and the Commonplace" by Steven JohnsonMore on John Locke's commonplace book index systemWhat do you want to preserve?More on Corita Kent at the Corita Art CenterEvery new episode is published in essay form at WhatWorks.FYI!
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In management cybernetics, there are 3 types of systems: simple, complex, and exceedingly complex. The systems we pay the most attention tend to be, you guessed it, exceedingly complex. In this episode, I explore what that means for how we do our work and run our businessesâand what happens when we forget that people are exceedingly complex systems, too.
Footnotes:
Cyberboss by Craig GentThinking In Systems: A Primer by Donella MeadowsEmergent Strategy by adrienne maree brown"Practicing the Future: 3 Ideas for Rethinking Change" at What WorksEvery episode is published in essay form at What Works and delivered in my newsletterâcheck it out and subscribe!
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You've probably heard of a scarcity mindset. Maybe you've even been accused of having one!
In this short, I explore the false binary of scarcity and abundance mindsets to propose a third way: resourcefulness.
Footnotes:
"Thought-terminating cliché" on WikipediaAdam Tooze on The Ezra Klein ShowInformation on the US tax gap"Breaking boundaries to creatively generate value" in The Journal of Business VenturingBraiding Sweetgrass by Robin Wall KimmererThis is a significant revision of a piece originally published in 2021Essay versions of every episode are published at whatworks.fyi!
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We're constantly bombarded by data. And it's easy to think that with the right clues, we could answer the ultimate questions of life, the universe, and everything.
But data aren't facts. They're not a secret code. Data are mediaâthey mediate our interactions with the world around us. To make them useful and meaningful, we need a critical framework for working with data as media. That's what I've got for you todayâa deep dive on how predictability, relevance, and actionability can help us see data for what they are and for what they're not.
Footnotes:
Anytime I talk about data and how it mediates our lives and work, I'm referencing the work of philosopher C. Thi Nguyen and his concept of value capture. I've written about his theory previously hereI also make use of Byung-Chul Han's The Crisis of Narration, specifically his critique of a 2008 Wired essay by Chris Anderson about the end of theoryGet written versions of all new episodes at whatworks.fyiâwhere you can also become a premium subscriber for just $7 per month and help support the work I do at What Works.
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Today's episode is about tips. As in gratuity. Wait, wait, wait! Where are you going?
I know, you probably don't receive tips for your work. Maybe you don't live in the US, and you're thinking, 'What is this American BS about tips?'
Well, when I first heard about Trump's (and then Harris's) proposal to eliminate federal taxes of tipped income, my brain went a hundred different places: how many people would it impact, how much savings are we talking about, what will this do to the proliferation of tipped work, and how much could this accelerate re-proletarianization?! You probably weren't expecting that last one.
Here's the thing: tipping is a class issue. Which means it's also a social justice issue. And it's also an issue that intersects with frustrations with the way all of us work. To find out how, you've got to trust meâand listen.
Footnotes:
Information on the federal tipped minimum wage'Tip baiting' Instacart drivers via CNN"The Economic Logic Behind the 'No Tax on Tips' Policy" by Jadrian WootenTipping: An American Social History of Gratuities by Kerry Segrave"'It's the Legacy of Slavery': Here's the Troubling History Behind Tipping Practices in the U.S." via Time"Tipping is a racist relic and a modern tool of economic oppression in the South" via the Economic Policy Institute"Errand Runners of Digital Platform Capitalism" by Ä°sa Demir"Defending Hierarchy: The Conservative Impulse" by Matthew McManusThe Society of the Spectacle by Guy Debord"The problem is proletarianization, not capitalism" by Solange Manche (about Bernard Steigler)Capitalism is Dead: Is This Something Worse? by McKenzie Wark"The Practical Utopian's Guide to the Coming Collapse" by David GraeberFind essay versions of every new episode at whatworks.fyi!
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If a chatbot writes your novel, did you really complete NaNoWriMo?
Two niche internet panics caught my eye over the last couple of weeks: a bungled AI policy by the organization that promotes National Novel Writing Month and a viral story about people hiring Strava surrogates to run for them so they can claim the kudos. And those two stories got me thinking about the ways that we delegate away the intrinsic value of other activities.
So with the help of a 1935 essay by Walter Benjamin, let's unpack the cult value of novel writing, running, and social media.
Footnotes:
"NaNoWriMo Says Condemning AI is 'Classist and Ableist'" via 404 Media"Some Thoughts on NaNoWriMo" by Sarah GaileyChannel News Asia on the Indonesian Strava jockey trend"People are paying 'Strava mules' to do their runs for them, but why?" via Women's HealthVelljko's Strava mule confession on TikTokLeigh Stein on the internet's difficult with satire on TikTok"The Work of Art in the Age of Mechanical Reproduction" by Walter Benjamin"Unpacking the Attention Fetish" on What Works"In Defense of Inefficiency" on What Works"Why AI Isn't Going to Make Art" by Ted Chiang via The New Yorker
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Essay versions of every episode are posted at whatworks.fyi, where you can also become a premium subscriber and support What Works for just $7 per month. -
Inspired by the current vibe shift, I'm interrupting my rebroadcast of the Self-Help, LLC series with an interlude about valuesâpersonal values, business values, American values, even Christian values. And it's about what is so often misunderstood about values. Values aren't chains; they are wings.
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This is the 6th installment in the Self-Help, LLC series, which originally ran in October 2022. Today's episode has been revised and re-engineered!
We form an impression of our voices early in life. While it might shift some as we age, those impressions tend to stick with us. For many of us, what we learn about our voices is how they donât quite measure up to the ideal: too high, too low, too soft, too loud, too this, too that. This is especially true for women, queer people, transgender people, non-native English speakers, Black people, people of color, indigenous people, and really anyone whose voice doesnât fit into the white, male baritone mold.
So what do we do? We try to sound more like everyone else. And that can not only mess with our ability to use our physical voices, but it messes with our ability to use our metaphorical voices and confuses our sense of self.
Samara Bay, a Hollywood dialect coach whoâs worked on blockbusters like Wonder Woman and Guardians of the Galaxy, is on a mission to help everyone find âpermission to speak.â In this episode, we dig into how the self-help imperative to âown your voiceâ might be more complicated than it sounds.
Find out more about Samara BayGet Samaraâs book Permission to SpeakâI still have a voiceâ by Alice WongSamara Bay on Anna Sorokin and Elizabeth Holmesâs voicesWomen and Power by Mary BeardMore about African American Vernacular English on Pause on the PlayCollege students talk about their relationships to their Southern accents on Dolly Partonâs AmericaâThe Magic of Voice Transitioning with Nicole Gressâ on Camp Wild Heart with Mackenzie DunhamâMe minus meâ on This American Life (Sandy Allenâs vocal transition)âIf you donât have anything nice to sayâ on This American Life (complaints about female voices)More on the mid-atlantic accent
Footnotes:As always, find the essay version of this episode at whatworks.fyi
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How influencers, well, influence the way we see the world, our work, our families, and ourselves? And how does the spectacle we immerse ourselves in daily contribute to our perfectionism, anxiety, or fear? In the fifth installment of Self-Help, LLC, I talk about all that and more with Sara Petersen. This is an edited version of an episode that originally ran in October 2022.
Thereâs an influencer for every thing these days. Camping equipment? Sure. Nutritional supplements? You bet. Miniatures? You know it. College admissions? But of course. In this episode, though, weâre going to focus on one of the original influencer niches: MOMS.
The rise of the influencer ushered in a new outlet for self-help. Now, not only are there motivational books and talks, thereâs a product endorsement to help you live your best life. Influencers give us, perhaps, the direct line between personal growth and consumer capitalism. I talk with the author of Momfluenced, Sara Petersen, about all of that and more.
Subscribe to Sara Petersenâs newsletterGrab your copy of MomfluencedâLife After Lifestyleâ by Toby ShorinâThe Rhetoric of the Imageâ by Roland BarthesThe Society of the Spectacle by Guy DebordEpisode 393 with Kelly DielsEpisode 395 with Steph Barron HallâThe Influencer Industry: Constructing and Commodifying Authenticity on Social Mediaâ by Emily Dean Hund
Footnotes:
New!
Join me for an 8-week seminar called Making Sense starting in September! I'll guide you through how to use the process of sensemaking to make media that helps your audience better understand the world.If you're bored by your current content strategy, tired of coming up with new how-tos or advice posts, and want a fresh and impactful way to approach how you write, podcast, speak, or communicate in any way, this seminar is for you. You'll work week-by-week through on-demand learning, office hours, workshops, and small assignments so that by the end, you have the draft of an essay, script for a video, outline of a podcast series, or slide deck for a presentation.
Learn more about Making Sense!
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This is the 4th part of my series Self-Help, LLC, which I'm replaying over the summer! Enjoy!
If your Instagram feed or Explore page looks anything like mine, then you likely see a preponderance of posts about personality types, conditions, or other self-knowledge. Weâre hooked on learning about ourselves! And perhaps even more hooked on sharing what weâve learnedâwhich means that the Instagram algorithm (as well as TikTokâs and Pinterestâs algorithms) has learned to love this kind of content, too.
In this episode, I explore discovering ourselves versus making ourselves, why self-knowledge is big business on Instagram, and how creating viral personality content can wreak havoc on the creatorâs psyche. To dig into this with me, I invited @ninetypesco creator, Steph Barron Hall, onto the show.
Find Steph Barron Hall on Instagram (@ninetypesco)Learn more about working with StephHow to be Authentic by Skye ClearyLearn more about the Enneagram and find your typeThe Nine Types of RestSelf-Help, INC by Micki McGeeâDouble consciousnessââLooking glass selfâ
Footnotes:
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Essay versions of each episode are posted at whatworks.fyi every Thursday. -
This is an updated version of the 3rd installment in my series Self-Help, LLC, from 2022. Enjoy!
Our quest for self-improvement requires us to decide who (or what) to trust with our time, energy, and money. What book do you decide to read next? Which coach do you hire? What accounts do you follow? Our consumer choices seem endlessâso finding someone or something to put your trust in might feel like an Olympic feat.
On the flip side, as business owners or independent workers whether explicitly or implicitly in the business of self-help, our goal is to cultivate trust. Why would someone trust us with their business, their marriage, or their hopes and dreams for the future?
In this episode, I sit down with sociologist Patrick Sheehan to talk about his study of career coaches and the role they play with job seekers. We examine the roles that both credentialed and experience-based experts play in society and why uncertainty and instability might inspire usâfor better or worseâto put our trust in prophets rather than priests.
Footnotes:
âWeâve stopped trusting institutions and started trusting strangersâ by Rachel Botsman (TED Talk)âThe Change Rules of Trust in the Digital Ageâ by Rachel Botsman (HBR)âWhere did all the coaches come from?â by Patrick Sheehan (Work In Progress Sociology)âThe new economy as multi-level marketing scheme: career coaches and unemployment in the age of uncertaintyâ by Patrick Sheehan (Work in Progress Sociology)âGun Culture and Wellness Culture Come From the Same Placeâ by Alan Levinovitz (Huffington Post)As always, find an essay version of this episode at whatworks.fyi
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Iâm continuing my rebroadcast of a series I did a couple of years ago called Self-Help, LLC, and asked the question, "Are we all in the self-help business now?"
Todayâs episode is all about the aesthetics of self-help and what my guest Kelly Diels has dubbed the female lifestyle empowerment brand. If youâve ever fussed with your hair or outfit before taking a selfie or sought out the perfect Instagram-worthy spot on vacation, this episode is for you. And if you havenât? Well, hopefully, this episode will put your mind at ease: you donât need to do any of that to be successful.
Itâs not only self-help or entrepreneurship products that are sold as tools for âempowermentâ today. Itâs just about everything: makeup, clothing, workout equipment, vitamins, office supplies⊠Whole brands are built around the promise that a purchase wonât just solve your problem, itâll make you a better, more fulfilled person. But empowerment isnât for saleâonly the status quo.
In this episode, I talk with writer and coach Kelly Diels about empowerment marketing and what she calls the âfemale lifestyle empowerment brand.â Youâll also hear from independent beauty writer Jessica DeFino about how empowerment is leveraged by the beauty industry (more from her later in the series!).
Learn more about Kelly DielsLearn more about Jessica DeFinoTrick Mirror by Jia TolentinoThick by Tressie McMillan CottomHow to be Authentic: Simone de Beauvoir and the Quest for Fulfillment by Skye ClearyHelen Gurley Brown as quoted in Self-Help, INC by Micki McGeeâThe Rhetoric of the Imageâ by Roland Barthes
Footnotes:Read the updated essay version of this episode at whatworks.fyi
Love What Works? Want to support the work of asking big questions about how we work today? Become a premium subscriber and get exclusive content and live quarterly workshops for just $7 per month. Go to whatworks.fyi/subscribe
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This is Part 1 of a series from 2022 called Self-Help, LLC. This summer, Iâll be republishing this series as I work on new essays and episodes. Thereâs a good chance this series is new to you, and if its previous reception is any indication, I think youâll love it! If you listened to it the first time through, Iâd love to know how it hits differently today.
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Itâs hard to escape the language and politics of self-help today. Whether youâre browsing your LinkedIn, Instagram, or even TikTok feed, thereâs a very good chance that the first post you see offers up some idea for living a better life or growing a more successful business. Shoulds and supposed-tos are cultural currency. We gain social capital by sharing advice or âgiving value.â And thatâs left me wondering: are we all in the self-help business now?
Todayâs episode kicks off an 8-part series called Self-Help, LLC which will explore that question from a number of different angles. In this episode, Iâm taking a close look at a particular construction of personal growth and entrepreneurship culture: winners and losers.
Dr. Rick for ProgressiveWhy does the insurance industry have so many mascots? on Planet MoneySelf-Help, INC by Micki McGeeMore about Marshall McLuhan (âThe medium is the messageâ)Nixonâs universal health care plan proposalReaganism & ThatcherismThe Old is Dying & the New Cannot be Born by Nancy Fraser
Footnotes:Find the essay version of this episode at whatworks.fyi and support my work critiquing and theorizing the 21st-century economy by becoming a premium subscriber for just $7 per month!
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For justice-minded people, navigating the world of work in the 21st-century economy can feel... impossible. A real no-win scenario. There's a constant tension between what's good for the communities we inhabit and what's good (and necessary) for us as individuals. But it's in this tension that we find a "margin of maneuverability"âa source of hope, possibility, and creativity.
That's the theme of a new book called The Myth of Making It by Samhita Mukhopadhyay, a feminist writer and editor, and the former executive editor of Teen Vogue. I sat down with Samhita to talk about the book and explore our margins of maneuverability.
Grab your copy of The Myth of Making It by Samhita MukhopadhyayFind out more about SamhitaStar Trek II: The Wrath of Khan and more on the Kobayashi Maru in Star Trek loreThe Politics of Affect by Brian Massumi"At 20, Teen Vogue knows its readers contain multitudes" by Annie Aguiar for Poynter
Footnotes:Related episodes:
466: Making Room for Others with Leonie Smith455: The Case for Uncertainty (and How to Navigate It)457: How to Define Hard-to-Define Work Stress450: The Will to Share Power with Tania LunaJoin me for Summer Seminar x What Works! It's an 8-week guided learning and reflection experience that provides a structure for examining your relationship with rest. Learn more and register here!
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Our podcast feeds and streaming services are full of real stories of real people. And not all of those stories feel... true. I mean, even if the facts are accurate, the way something is edited, packaged, and marketed can dramatically alter a story's impact.
Artist and audio producer Jess Shane wanted to create a project that would expose some of the problematic elements of this booming (and highly profitable) industry. The result is a podcast series for Radiotopia Presents called Shocking, Heartbreaking, Transformative. Listening to it made me deeply uncomfortable, so I knew I needed to have her on What Works to discuss it!
In this episode, you'll get the behind-the-scenes on this project. And you'll learn what happens when attention becomes a fetish.
Footnotes:
Listen to Shocking, Heartbreaking, Transformative from Radiotopia PresentsFind out more about Jess ShaneCurated Stories: The Uses and Misuses of Storytelling by Sujatha FernandesThe Crisis of Narration by Byung-Chul Han â Support this podcast â -
Okay, this isn't really an episode about speculative investing. Well, it is. But I'm not talking about crypto or meme stocks. I'm talking about the challenges of living and working as a speculative investment.
Today's episode is a brief reflection on self-speculation, the "anticipatory, speculative self," and why the second person is so ubiquitous on social media.
Footnotes:
"Verified: Self-presentation, identity management, and selfhood in the age of big data" by Alison Hearn in Self-(Re)presentation Now"The Truth About Influence" by Alison Hearn in Re-thinking Mediations of Post-Truth Politics and TrustPsychopolitics by Byung-Chul Han"What 'You' and 'We' Say About Me" by Ariana OrvellAs always, find an essay version of today's episode at whatworks.fyi
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What would happen if you archived all of your Instagram content, announced that you had taken a job at a fictional wellness company, and then got fired for disclosing your experience with company-mandated colonic hydrotherapy? Well, Leigh Stein did exactly that.
Leigh wears many hatsânovelist, poet, cultural critic, book coach, publishing expert. And when she realized that she wasn't wearing the hat she wanted to wear on Instagram, she decided to have some fun with a satirical performance art project.
Listen for the whole story and a provocation to embrace your own social media use as a project of identity performance!
Footnotes:
Leigh Stein's books and cultural criticismLeigh Stein on Instagram, TikTok, and SubstackGender Trouble by Judith ButlerJudith Butler on Why Is This Happening with Chris HayesSarah Urist Green on performance art for The Art AssignmentPerformance by RoseLee Goldberg"From Work to Text" by Roland BarthesRuPaul explaining drag on The Preachers
Organizing Indie Labor with Chiarra Lohr of the Indie Sellers GuildFiguring Out the Creator Economy with Charlie Gilkey & Kate TysonBuilding Solidarity in the Creator Economy with Charlie Gilkey & Kate TysonRethinking Creativity: An Interlude
Also in this series:
Find an essay version of this episode at whatworks.fyi
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I'm teaching a new workshop on May 15 & 16, 2024! It's called World-Building for Business Owners, and it's based on a process I've been honing for more than a decade. I'll help you apply creative, even playful thinking to your business strategyâand help you create an internally consistent business that causes fewer headaches, meets your needs more efficiently, plays to your strengths, and creates satisfying work.Click here for all the details or go to explorewhatworks.com/world
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Good luck going anywhere today without running into a message about creativity.
I was going to say, "anywhere online," but really, it's just about anywhere. We get creative in the kitchen. Creative in our workouts. Creative in bed. And of course, creative at work. Creativity is somewhat of a "cult object," as Samuel Franklin put it in his cultural history of creativity.
Today, I want to get uncomfortably close to that cult object and ask, "What is our fascination with creativity hiding?" So join me as I venture onto the third rail of the 21st-century economy.
Footnotes:
The Cult of Creativity: A Surprisingly Recent History by Samuel W. Franklin"The Surprising Origins of Our Obsession with Creativity" by Samuel W. Franklin in Behavioral Scientist"The Origins of Creativity" by Louis Menard (book review) in The New YorkerCapitalist Realism by Mark FisherAlso in this series:
Organizing Indie Labor with Chiarra Lohr of the Indie Sellers GuildFiguring Out the Creator Economy with Charlie Gilkey & Kate TysonBuilding Solidarity in the Creator Economy with Charlie Gilkey & Kate TysonFind an essay version of this episode at whatworks.fyi
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I'm teaching a new workshop on May 15 & 16, 2024! It's called World-Building for Business Owners, and it's based on a process I've been honing for more than a decade. I'll help you apply creative, even playful thinking to your business strategyâand help you create an internally consistent business that causes fewer headaches, meets your needs more efficiently, plays to your strengths, and creates satisfying work.
Click here for all the details or go to explorewhatworks.com/world***
â Support this podcast â
If you enjoy What Works, please consider supporting this work by becoming a premium subscriber for just $7 per month. -
I'm teaching a new workshop on May 15 & 16, 2024! It's called World-Building for Business Owners, and it's based on a process I've been honing for more than a decade. I'll help you apply creative, even playful thinking to your business strategyâand help you create an internally consistent business that causes fewer headaches, meets your needs more efficiently, plays to your strengths, and creates satisfying work.
Click here for all the details or go to explorewhatworks.com/world
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