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In this episode of Sunny's Silver Linings podcast, IT By Design Founder & CEO Sunny Kaila interacted with Johan Hammerstrom, CEO of Community IT Innovators, to discuss the power of purpose-driven leadership in the MSP space. Johan shared valuable insights on aligning business goals with customer needs, building a strong organizational culture through trust and fostering talent development by focusing on individual strengths. Whether you're an MSP leader or a business owner, these lessons will help you unlock sustainable growth and success. Key topics covered: The importance of customer value propositions Creating a purpose-driven business Building a strong team with trust and autonomy Developing talent by leveraging strengths Aligning business objectives with customer needs Don't forget to like, comment and subscribe for more leadership insights! #MSP #Leadership #PurposeDriven #CommunityIT #SunnySilverLinings #BusinessGrowth #TalentDevelopment #Entrepreneurship
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In this special episode of Sunny’s Silver Linings, host Sunny Kaila interacted with Ben Tercha, COO of Omega Systems, to explore his 19-year journey in the managed service provider (MSP) industry. From building strong customer relationships to leading high-performing teams, Ben shares actionable insights for growing your MSP business. Key takeaways include: The importance of innovation to stand out in a competitive MSP landscape How to build meaningful, long-lasting relationships with customers Leadership strategies for creating culturally aligned, high-performing teams The role of clear communication in driving team success and company growth Tune in to learn how these strategies can drive long-term success for your MSP. #MSP #Leadership #CustomerSuccess #SunnysSilverLinings #BuildITLIVE #OmegaSystems #WinningTeams #BusinessGrowth #WinningGlobalTeams
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In this episode of Sunny’s Silver Linings, IT By Design CEO Sunny Kaila talks with Sumeet Sabharwal, CEO of Netgain, and Frank DeBenetto, General Manager of MSP Suite at Kaseya, about the challenges MSPs face with profitability and share actionable strategies for expanding beyond regional boundaries and maximizing value. Key Topics Covered: Overcoming Profitability Challenges in the MSP Industry Expanding MSP Operations Beyond Regional Boundaries The Power of Focus and Discipline in MSP Growth Embracing a Borderless Business Mindset Tune in to discover how MSPs can thrive in today’s competitive market by adopting a borderless approach and focusing on delivering real value to clients. Don't forget to like, comment and subscribe for more insights!
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In this episode of Sunny's Silver Linings, IT By Design CEO Sunny Kaila sat down with Max Kaplan, Director of Engineering at Machado Consulting, Inc., to discuss the importance of a people-first culture in business. Max shared how adopting IT By Design's talent operating system, Team GPS, transformed their team's dynamics by improving goal setting, enhancing peer recognition, and streamlining one-to-one meetings. Tune in to learn how these strategies can help you foster a more engaged and productive workforce. Key Topics Covered: Embracing a Partnership Mindset Overcoming Challenges with Team GPS Transforming Goal Setting Enhancing Peer Recognition Streamlining One-to-One Meetings The Power of Clarity and Accountability Don't forget to like, comment and subscribe for more insightful episodes!
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In this insightful episode of Sunny's Silver Linings podcast, IT By Design CEO Sunny Kaila is joined by Ann Sheu, Founder & CEO of Mpowered Families, to explore the keys to relationship success at home and work. Ann shares her personal journey, the founding of Mpowered Families, and practical strategies for improving relationships through intentionality and self-care. Key Topics Covered: The inspiration behind Mpowered Families The importance of "me work" and self-care Strategies for overcoming common relationship obstacles The power of the "decade dream" Applying relationship principles in the workplace Discover how to live life by design and foster meaningful connections with Ann's transformative insights. Don't miss this episode!
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In this episode of Sunny's Silver Linings, hosted by IT By Design CEO Sunny Kaila, we have an engaging and insightful conversation with Brian Hoppe, a strategic coach for MSPs. Brian shares his entrepreneurial journey, offering valuable advice for new and existing MSP owners. From the importance of finding your niche to the critical role of company culture and the common mistakes MSPs make, Brian's wisdom is a must-hear for anyone in the managed services industry. The key highlights include: Brian's entrepreneurial journey and transition from tech to business leader Essential advice for new MSP owners and what he wishes he knew when starting out The significance of vertical focus and being selective with clients Strategies for building a strong company culture and retaining top talent Common mistakes MSPs make and how to avoid them The importance of peer groups, business operating systems, and having a coach Don't miss out on this enriching discussion that can help take your MSP business to the next level!
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Join IT By Design CEO Sunny Kaila as he chats with Christopher Vollmond-Carstens, Chief M&A Officer at Ntiva Inc., about the latest trends in the MSP mergers and acquisitions (M&A) landscape. Discover strategic advice, future predictions and the role of global teams in this insightful episode of Sunny's Silver Linings. Don’t miss out on expert tips for staying competitive and growing your MSP business!
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Welcome to the latest episode of "Sunny's Silver Linings" podcast, hosted by IT By Design CEO Sunny Kaila. In this episode, Sunny engaged in insightful discussions with Lori Patrick, Vice President of Central Services at 1Path, and Luca Jacobellis, Chief Operating Officer at 1Path. Join us as we explore their perspectives on leadership, technology trends and navigating the challenges of the managed service providers (MSP) industry. Don’t miss out on this enriching conversation!
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The latest episode of the "Sunny’s Silver Linings" podcast featuring Jonathan JB Lamb, CEO of Wolf Consulting is out, and you must listen to it now! Tune in to hear JB’s inspiring leadership journey, unique insights on the MSP industry, and his strategies for driving growth and innovation. Don't miss this deep dive into effective MSP leadership and the importance of people-centric, proactive approaches. #SunnysSilverLinings #SSLPodcast #MSPGrowth #MSPLeadership #PeopleCentricCulture #WolfConsulting
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This week’s episode of the “Sunny’s Silver Linings” podcast features MSP growth tips and insights from two seasoned entrepreneurs Patrick Clements and Michael Clements from SherpaDesk. In this episode, Sunny, Mike and Patrick delved into: — Navigating niche specialization for MSP growth — Prioritizing customer relationships for sustainable success — Steering clear of common MSP pitfalls — Nurturing a positive company culture for innovation — And much more Tune in to gain actionable tips and wisdom from this enriching conversation. #MSPGrowth #Entrepreneurship #Podcast #BusinessInsights #LeadershipDevelopment #Innovation #SunnysSilverLinings #SSLPodcast
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ATTENTION all MSP leaders concerned about talent management and cultivating a strong company culture. Join Sunny, Jen Zaroski, Chief People Officer at VC3, and Todd Billiar, Director of Strategic Partnerships at IT By Design, as they delve into strategies for fostering a thriving company culture and building high-performing teams. Here's what you'll learn from the episode: Embrace continuous learning and a growth mindset in leadership roles. Seek mentorship to accelerate personal and professional development. Lead with purpose, fostering psychological safety, trust, and accountability. And much more. #SunnysSilverLinings #SSLPodcast #MSP #Leadership #TalentEngagement #TalentManagement #CompanyCulture #MSPChallenges
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Are you an MSP looking to take your business to the next level? Look no further and watch the latest episode of the Sunny’s Silver Linings podcast. Explore key insights from industry leader William Flannery on building a successful MSP with a focus on: — Client satisfaction: Moving beyond generic solutions to become a trusted advisor. — Employee retention: Fostering a culture of appreciation and growth. — Strategic M&A: A powerful tool for growth, but careful planning is key. Watch the full episode and learn how to build a thriving MSP! #SunnysSilverLinings #SSLPodcast #managedservices #msp #business #growth #clientsatisfaction #employeeretention #mergersandacquisitions #M&A
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Look who joined Todd Billiar for the latest episode of the “Sunny’s Silver Linings” podcast for an insightful discussion on the future of MSPs—Ahmed Fadili, VP of Managed Services and Cloud Operations at Focus Technology Solutions, and Chris Poulopoulos, VP of Systems Integration at New Era Technology. Catch the whole conversation to gather their advice to their fellow MSP leaders: — Embrace vulnerability and feedback for growth. — Simplify pricing and packaging for transparency. — Foster a strong organizational culture through core values alignment. — Discover effective employee retention strategies. — Learn about leadership development and proactive measures for industry challenges. #SunnysSilverLinings #SSLPodcast #MSP #Leadership #TechIndustry #FutureofMSP
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The latest episode of the "Sunny’s Silver Linings” podcast Sunny’s conversation with Katrina Barnes, CEO at Beringer Technology Group, about: Importance of people in leadership: right individuals in right roles Building unique MSP identity: focus on customer service and tech advancements Future trends: AI revolution and shifting leadership dynamics #SSL #Podcast #SunnysSilverLinings #ITBD #MSP #Leadership #TechTrends #AI #PodcastInsights
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The year’s first M&A panel of the "Sunny’s Silver Linings” podcast, Sunny engaged in an insightful discussion with industry experts Sam Levy, Partner – M&A Execution (Drakestar) and Christian Fulmino, SVP of Corporate Development and M&A (Dataprise) about the intricacies, current state and future trends of mergers and acquisitions (M&A) in the MSP channel. In their conversation with Sunny, Sam and Christian emphasized: — The current M&A landscape in MSP industry, highlighting trends and challenges. — Factors driving M&A today include consolidation, specialization and demand for advanced technologies. — Why sellers should focus on revenue quality, customer diversification and understanding deal structures. — And much more Listen to the full episode now to gather all the insights in depth. #MergersandAcquisitions #M&A #SunnysSilverLinings #SSLPodcast #MSPChannel #MSP
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The “Sunny’s Silver Linings” #podcast is back in the new year and with a discussion on the state of the channel in the new year. Sean Francis, CEO of Technology Assurance Group, Michael Hornby, CEO of Techmentum IT, and Al Alper, CEO of Absolute Logic share valuable perspectives and offer invaluable advice to newcomers and established players alike. In their conversation with Sunny, they emphasize on the importance of a few steps every MSP leader must take: — Specialize for competitive edge: Tailor solutions to client needs, boosting MSP competitiveness. — Customer-centricity drives growth: Prioritize long-term relationships for business expansion. — Stay ahead with tech: Use AI and automation for streamlined operations and meeting client demands. — And much more Listen to the full episode now to gather all the insights in depth. #StateoftheChannel #SunnysSilverLinings #SSLPodcast #MSP
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In today’s episode of “Sunny’s Silver Linings” #podcast, Rob Wilson, President of Employco USA, Inc. and Ainsley Lump, HR Manager from Entech US, talk to host Sunny Kaila about talent leadership, recruitment and retention. Rob and Ainsley share great insights into important topics such as: — The employer-driven talent market — Attracting top talent with strong employer branding and competitive compensation — Build a positive company culture through leadership and clear values — And much more #MSP #Startups #Podcast #CompanyCulture #HRInsights #TalentManagement #HRStrategies #TalentRetention #TechLeadership #SunnysSilverLinings
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Unlock the secrets to MSP success with insights from industry leaders Michelle and Victoria! Join us in the latest edition of our “Sunny’s Silver Linings” podcast as we delve into financial planning, cybersecurity essentials, and effective team building strategies. Learn how to cultivate a strong company culture, attract top talent, and retain IT professionals in a competitive landscape. Watch the complete episode to discover the art of empathetic leadership and the power of overcommunication.
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