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Jessica Chen is the author of Smart Not Loud -How to Get Noticed at Work for all the Right Reasons. In this podcast episode, she explores effective communication strategies that elevate your professional presence. Jessica shares insight into understanding the common communication scale within organizations and how to assess your perceived position on that scale.
Throughout the conversation, Jessica provides a variety of frameworks for reframing your communication style to boost credibility and make your voice heard in a “loud culture.” These frameworks will help listeners persuade and command attention, understand the impact of tone of voice, build “quiet capital” and articulate meaning clearly. Dive deeper into these concepts in Jessica’s book, available through the links below.
Resources:
LinkedIn: https://www.linkedin.com/in/jessicachenpage/ Book: https://smartnotloudbook.com/ Website: https://soulcastmedia.com/ Shop on Amazon: https://www.amazon.com/Smart-Not-Loud-Noticed-Reasons/dp/0593717686 -
Succession planning is evolving beyond the C-suite and becoming a critical, organization-wide strategy. In this episode, Angela Stopper, Chief Learning Officer and Director of People & Organization Development at UC Berkeley, redefines succession planning as a forward-thinking, people-centric approach tailored for today’s dynamic workforce.
Angela shares her future-ready, 4-stage process that L&D professionals can implement across their organizations. She also offers practical advice on tackling the biggest challenges facing L&D teams, securing buy-in from managers at every level, and designing a comprehensive strategy that prepares the entire organization for future success.
Angela has shared several resources for free! If you used these and have a success story, share it with us here: https://www.surveymonkey.com/r/KBG73KD
Resources:
LinkedIn: https://www.linkedin.com/in/angela-stopper ATD24 Session Slides: https://docs.google.com/presentation/d/14CWx6A0aIpZGxfAuAjw1FDrbq8SSjt3G/edit#slide=id.p30 ATD24 Summary with Resources: https://docs.google.com/presentation/d/1UtimZCJ_V-8tQbxr3gU9WmbZ9M-KHl5W/edit#slide=id.p1 Succession Planning Toolkit: https://docs.google.com/document/d/10ss3i9V43Q7ZMHb4bDi0VPGM7hwwImvx/edit -
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AI Agents are having their “electricity moment” in this era of technological invention. In this episode, we define AI agents and their evolving role in L&D with Mike Hruska, President and CEO of Problem Solutions. Mike explains the difference between chatbots and agents and offers practical tips for experimenting with these tools—whether you're a beginner or an expert.
Mike also shares insights on how to strategically integrate AI into your organization using an effort-impact evaluation. He outlines a clear path for moving AI agents from “toy to tool to trusted teammate” and offers a peek into the future landscape of generative AI. Tune in to hear examples of AI in action and steps to overcome skepticism while maximizing the benefits of AI in talent development.
Resources:
LinkedIn: https://www.linkedin.com/in/mikehruska AI Blog Series: https://www.td.org/p/michael-hruska-?categories.lvl0%5B0%5D=Blog AI Tool: https://getmaya.coach/ Age of Invisible Machines: https://www.invisiblemachines.ai/ -
Storytelling is fundamental for connection, but most people would not be considered naturally skilled at the art. On this episode, G. Riley Mills, Chief Operating Officer and Co-Founder of Pinnacle Performance Company, dives into why storytelling can be a challenge for L&D professionals and shares actionable strategies for honing communication skills.
G. Riley Mills outlines his 6-step framework for crafting compelling stories, offering insights on how to tailor your message to different audiences and embrace the art of brevity. Through examples of his personal experiences, G. Riley Mills shares how to evoke authentic emotion, influence listeners, and create stories that inspire action within your organization.
Resources:
LinkedIn: https://www.linkedin.com/in/gamills Website: https://new.pinper.com/resources/ Forbes Article: https://www.forbes.com/councils/forbescoachescouncil/2024/08/08/collaborative-communication-building-stronger-teams/ The Bullseye Principle: https://www.amazon.com/Bullseye-Principle-Intention-Based-Communication-Collaborate/dp/1119484715 Tedx Talk: https://www.youtube.com/watch?v=Ou4xYfsJVsk -
Julie Winkle Giulioni, a leadership and career development expert, is the author of Promotions Are So Yesterday and co-author of Help Them Grow or Watch Them Go. In this episode, Julie places her upcoming third edition of Help Them Grow or Watch Them Go in the context of today's rapidly changing workforce.
Julie discusses the social invisibility impacting remote worker professional development and how managers can integrate meaningful career conversations into regular interactions with employees. She also explains why organizations should embrace skill growth within talent, ways individuals can “manage up” and take control of their career trajectory, and L&D’s role in mitigating talent hoarding.
Resources:
Website: https://www.juliewinklegiulioni.com/ LinkedIn: https://www.linkedin.com/in/juliewinklegiulioni/ Promotions Are So Yesterday: https://www.td.org/product/p/112202 Help Them Grow or Watch Them Go, Re-released September 24: https://www.amazon.com/Help-Them-Grow-Watch-Third-dp-B0CQW78KMX/dp/B0CQW78KMX/ref=dp_ob_title_bk Facebook https://www.facebook.com/JulieWinkleGiulioni.Author/ YouTube https://www.youtube.com/channel/UCYPG2YOq_4GTPUUrM1n4Q1w -
Jared Cooney Horvath, a neuroscientist, educator, and published author, joins the podcast to discuss overcoming the three biggest hurdles blocking learning transfer: knowledge, contextualization, and adaptation.
The conversation also explores the distinctions between subject comprehension and ability, the dynamics of digital versus in-person learning, and the disparity between AI teachers and live instructors. Enjoy this episode to discover more about Jared’s research and his “hack” for expediting learning transfer.
Resources:
• LinkedIn: https://www.linkedin.com/in/jared-cooney-horvath
• LME Global: https://www.lmeglobal.net/?r_done=1
• Jared’s YouTube: https://www.youtube.com/channel/UCypIIZtJ1JOJ8VdED2L360Q
• Harvard Business Review article: The Limits of GenAI Educators: https://hbr.org/2024/07/the-limits-of-genai-educators
• The Dilemma Regarding Transfer: https://www.td.org/content/td-magazine/the-dilemma-regarding-transfer -
Melissa Loble, Chief Academic Officer for Canvas by Instructure and a professor at UC Irvine, joins the podcast to discuss lifelong learning. Melissa offers practical advice for companies looking to move beyond the rhetoric and foster a true culture of continuous development.
Melissa addresses common barriers to learning, such as time scarcity and the need for clear guidelines and engaging practice opportunities. She also provides best practice methods for catering programs for diverse audiences, designing courses from scratch, and getting to the “why” of learning. Avoid ineffective strategies and burnout—tune in for Melissa’s expert guidance on making learning an integral part of everyday life.
Resources:
LinkedIn: https://www.linkedin.com/in/melissaloble/ Canvas by Instructure: https://www.instructure.com/ Educast 3000 Podcast: https://open.spotify.com/show/2QTGC57NLu4id9FhV8GWZu?si=dc412648ccdf4c65 -
Learn how to break up emotional disconnection and repair workplace relationships with organizational psychologist Lola Gershfeld, founder of EMC Leaders. Discover the evergreen importance of emotional intelligence, how to disrupt negative relationship patterns, and practical steps to build stronger connections within your team. We delve into building emotional connection training and explore metrics to measure its effectiveness.
Resources:
Linkedin: https://www.linkedin.com/in/lolagershfeld EmC Leaders: https://emcleaders.com/ TD Magazine article : https://www.td.org/magazines/td-magazine/together-everyone-achieves-more Emotional Connection Book: https://emcleaders.com/emotional-connection-book -
Hadiya Nuriddin is the CEO and founder of Duets Learning and author of the new release, Quality Management in Learning and Development. In this episode, Hadiya breaks down what quality management really is and the misconceptions around it. Go beyond the limited “review process” mentality of checking for typos and broken links and learn how to think bigger by developing a quality management system that works toward the success of an organization.
The conversation also covers the challenges L&D professionals face when it comes to collaborating on a quality management system across departments. Hadiya shares her expertise on incorporating evidence-based procedures, designing for accessibility, and user-generated content in quality management guidelines.
Resources
Hadiya on LinkedIn: https://www.linkedin.com/in/hadiyanuriddin Book: https://www.td.org/book/quality-management-in-learning-and-development Duets Learning Website: https://www.duetslearning.com/ Interlude Newsletter: https://www.linkedin.com/newsletters/interlude-7036192515565240321/ -
Matt Beane is an assistant professor in the Technology Management Department at UC Santa Barbara and the author of the groundbreaking book, The Skill Code: How to Save Human Ability in an Age of Intelligent Machines.
In this episode, we delve into leveraging technology and the "three Cs" of learning: Challenge, Complexity, and Connection. Matt also discusses the technological threats facing talent professionals, what it means to be a “shadow learner,” and practical strategies for protecting skill development in the age of artificial intelligence.
Resources:
Matt’s Website: https://www.mattbeane.com/ Matt’s Substack: https://substack.com/@mattbeane Matt’s LinkedIn: https://www.linkedin.com/in/mattbeane/ Access Free Chapter: accidentaltrainer.theskillcodebook.com The Skill Code: https://www.amazon.com/Skill-Code-Ability-Intelligent-Machines/dp/0063337797 -
Karin Hurt and David Dye, CEO and President of Let’s Grow Leaders, join the podcast to discuss their newly released book, Powerful Phrases for Dealing with Workplace Conflict: What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers. The duo shares practical communication techniques from their book to help start difficult workplace conversations.
They empower listeners with a framework for handling any conflict conversation: the “Four Dimensions of Constructive Conflict.” Enjoy the episode now to learn more about the 4-Cs and how to inject powerful phrases into your organization when navigating common workplace challenges, such as overwhelming workloads, matrixed teams, and difficult bosses.
Resources:
Let’s Grow Leaders: https://letsgrowleaders.com/ Powerful Phrases Book: https://letsgrowleaders.com/conflict-phrases-book/ Asking for a Friend Newsletter: https://www.linkedin.com/newsletters/asking-for-a-friend-6850036657530507264/ Collaborative Conversations Guide: https://letsgrowleaders.com/conflict-and-collaboration-resource-center/ Synergy Stack: https://letsgrowleaders.com/team-collaboration-synergystack/ Karin’s LinkedIn: https://www.linkedin.com/in/karin-hurt-7ab25910/ David’s LinkedIn: https://www.linkedin.com/in/davidmdye/ -
Katy Chandler, the VP of Talent Management at DuraServ, developed an internal credentialing program to train her industry’s frontline technicians more efficiently and effectively.
Katy shares how the program evolved to become a talent recruiting and retention tool by creating a visible career path for both new and experienced employees. She reveals the lessons she’s learned and the progress made with each new iteration— from creating flexibility for different skill levels and adding new technology to avoiding scope creep, assessing the capability to sustain the program, and achieving stakeholder buy-in and end-user satisfaction.
Resources:
Katy Chandler on LinkedIn: https://www.linkedin.com/in/katy-chandler DuraServ Website: https://duraservcorp.com/ DuraServ LinkedIn: https://www.linkedin.com/company/duraserv/ -
Cortney Marchetti, HR Director at OverDrive, and Lindsey Levinsohn, Team Lead for OverDrive’s corporate market, join the podcast to discuss how digital libraries can enhance strategic alignment for organizations.
Cortney and Lindsey break down the inherent value of creating alignment, on both small and large scales. They share stories and examples of integrating digital libraries into work and team environments, including how to foster a diverse culture of perspectives, create shared spaces of community, and instill common vocabulary that helps set a unified vision.
Resources:
OverDrive Website: https://www.overdrive.com Cortney Marchetti on LinkedIn: https://www.linkedin.com/in/cortney-marchetti Lindsey Levinsohn on LinkedIn: https://www.linkedin.com/in/lindsey-levinsohn-b9931922Books covered in the discussion:
Upstream by Dan Heath: https://heathbrothers.com/books/upstream/ Radical Candor by Kim Scott: https://www.radicalcandor.com/ Matthew McConnaughey: https://greenlights.com/ Daniel Pink: https://www.danpink.com/books/ Venus Williams: https://www.amazon.com/stores/Venus-Williams/author/B001ITTU8U?ref=ap_rdr&isDramIntegrated=true&shoppingPortalEnabled=true Karie Willyerd: https://www.amazon.com/stores/Karie-Willyerd/author/B003297IT2?ref=ap_rdr&isDramIntegrated=true&shoppingPortalEnabled=true -
In an era of technological disruption, the skill gaps craze continues to grow for many organizations. Bob Mosher, CEO of APPLY Synergies joins the podcast to offer an alternative way to think about skill building.
In this episode of Accidental Trainer, Bob discusses how aligning on the definition of “skill” is a crucial first step, the undervalued role of applying upskilling into the context of the work, and the advantage of a performance-first mindset. Bob also shares the lessons learned from the competency-based model trend and how to increase skill application post-training.
Resources:
Bob on LinkedIn: https://www.linkedin.com/in/bmosher 5MomentsofNeed.com -
Global leaders agree that many people across the world are feeling the impact of a “loneliness epidemic.” Speaker, author and thought leader Devin Hughes discusses the state of human connection and how loneliness affects employee productivity on this episode of the Accidental Trainer Podcast.
Devin offers solutions for leaders struggling to approach the topic of loneliness with their team, how L&D can foster opportunities for connection, and improve the psychological safety of the organization’s culture. Check out the podcast for more insight into overcoming loneliness.
Resources:
Devin on LinkedIn: https://www.linkedin.com/in/ Devin’s Website: https://devinchughes.com/ Devin’s Twitter/X: https://twitter.com/DevinCHughes Devin’s Instagram: https://www.instagram.com/devinchughes/?hl=en Devin’s Books on Amazon: https://www.amazon.com/stores/Devin-C.-Hughes/author/B008MEKDXU?ref=dbs_a_mng_rwt_scns_share&isDramIntegrated=true&shoppingPortalEnabled=true -
Elaine Lin Hering is a facilitator, communications coach, and author of the newly released Unlearning Silence. An expert on using your voice in the workplace, Elaine unpacks several major themes from her book, common challenges facing trainers, cultivating awareness around learned silence, and empowering others to speak up.
Elaine offers practical advice for finding your authentic voice and navigating and mitigating direct speech. She also shares the basics of her “Three Buckets” framework and Little Experiments Method and how to implement them into a team’s culture. Listen for Elaine’s thought-provoking ideas to dismantle your own learned silence.
Resources:
Elaine Lin Hering on LinkedIn: https://www.linkedin.com/in/elainelinhering/ Elaine’s website: https://elainelinhering.com/ Unlearning Silence: How to Speak Your Mind, Unleash Talent, and Live More Fully: https://elainelinhering.com/book/ Elaine’s Newsletter: https://hello.elainelinhering.com/newsletter Elaine’s Instagram: https://www.instagram.com/elainelinhering/ -
Greg Harmeyer is the co-founder and CEO of TiER 1 Performance and the author of Impact with Love: Building Business for a Better World. On the podcast, Greg offers insight on how to shift an organization toward a modernized operating model, with the goal of intentionally creating a healthier work environment.
Greg details how clarity, consistency, and trust are essential to this process, the benefits of leaving traditional systems behind, and tips for instilling agility into a company’s workforce. The discussion also covers the six elements of a fulfilling role, the five pillars of a dynamically distributed authority organization, and the four levels of a hospitality minded culture.
Resources:
Greg on LinkedIn: https://www.linkedin.com/in/gregharmeyer/ Impact with Love: Building Business for a Better World: https://tier1performance.com/impact-with-love/ Points of Impact Newsletter: https://www.linkedin.com/newsletters/points-of-impact-7099343384342908929/ TiER1 Performance: https://tier1performance.com/ Greg’s ATD Blog Post- "How Are You Really Doing? Using Self-Reflection to Achieve Fuller Engagement, Performance, and Impact": https://www.td.org/atd-blog/how-are-you-really-doing-using-self-reflection-to-achieve-fuller-engagement-performance-and-impact -
Holly Burkett is the principal consultant of HB Consulting and Evaluation Works, a performance consultancy in Northern California, and the author of Learning for the Long Run. She joins the podcast to discuss change fatigue, where it comes from, and how TD professionals can help organizations overcome common change fatigue challenges.
Holly reframes change management as energy management and offers suggestions to embed wellness into organizational culture. Her 4-R framework will alter how L&D tackles change fatigue, and how leaders view capacity and capability within their employees.
Resources:
Holly on LinkedIn: https://www.linkedin.com/in/holly-burkett-phd-sphr-2672062/ HB Consulting and Evaluation Works: https://hollyburkett.com/ Holly’s TD article: https://www.td.org/magazines/td-magazine/combating-change-fatigue Holly’s Book, Learning for the Long Run: https://www.td.org/books/learning-for-the-long-run More from Holly at ATD: https://www.td.org/user/about/HollyBurkett-000002 Holly’s Change Management chapter in ATD's Organization Development Handbook: https://www.td.org/book/atds-organization-development-handbook -
Dr. Karl Kapp is a well-published author, professor at Commonwealth University, and all-around expert on instructional design and technology application in the L&D field. On the podcast, he shares his yearly predictions for the industry and which trends he expects to be popularized. Karl also gives his personal method for finding the latest fads, talks in-depth about the future of AI, and explains what soft skills will be deemed most valuable to organization leaders.
Resources:
Karl Kapp's Website: https://karlkapp.com/ On LinkedIn: https://www.linkedin.com/in/karlkapp/ Monthly Newsletter: https://www.linkedin.com/newsletters/l-d-easter-eggs-6599686641453977600/ YouTube: https://www.youtube.com/@ProfKapp01 L&D Mentor Academy: https://www.ldmentor.com/ For ATD: https://www.td.org/user/about/karlkapp-000001 Commonwealth University Program: https://www.bloomu.edu/academics/programs/information-technology-ms -
Katrina Kennedy is a talented master trainer who’s been leading train-the-trainer for over 27 years. She joins the podcast to reveal how she puts evidence-based learning strategies into practice in her training programs.
Katrina passionately shares practical examples and tools you can use to facilitate retrieval practice and reflection for your learners. Katrina also discusses the value of spaced retrieval, and how to strategically incorporate feedback into your learners’ practice. Check out the episode for tips, tricks, and resources that will make implementing active learning strategies easier in both in-person and virtual training.
Resources:
Katrina on LinkedIn: https://www.linkedin.com/in/katrinakennedytraining Katrina at TK: https://atdtk24.eventscribe.net/speakers.asp?pfp=Browse%20by%20Speaker Katrina’s website: https://katrinakennedy.com/ Katrina’s ATD content profile: https://www.td.org/user/content/KatrinaKennedy Katrina on ATD YouTube: https://www.youtube.com/@ATD_Official/search?query=katrina%20kennedy Tools mentioned in the conversation: Kahoot: https://kahoot.com/ Mural: https://www.mural.co/ Miro: https://miro.com/ Google Slides: https://docs.google.com/presentation/create Scrumblr: http://scrumblr.ca/ - Mehr anzeigen
