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Chris reflects on the podcast episodes throughout 2023, highlighting standout moments and themes such as business purpose, budgeting strategies, leadership lessons, AI in the trades, and the new era of digital marketing. This is the ultimate year-in-review to equip listeners with actionable strategies for the challenging market ahead.
Timestamps & Key Takeaways
00:00 | Intro – Merry Christmas Eve Eve
Chris sets the tone with holiday cheer and recaps what’s coming.Shoutout to Chad for showing up to 45% of episodes – “Do better, Chad!”03:15 | 🎯 Theme 1: Finding Your Purpose
Clip with Chad E.P.
Takeaway: Success starts with reconnecting to your “why.” Reassess your purpose when challenges arise."It’s okay to lose track of your purpose. Reset, recalibrate, and move forward."06:30 | 📊 Theme 2: Budgeting Like a Pro
Clip with Aaron Gainer and LSD Crew
Takeaway:Schedule dedicated budget meetings and involve your team.Start with reviewing last year’s budget to identify wins, gaps, and improvement areas.Raise prices strategically to impact revenue.Quote: "A budget is your North Star – create vision, alignment, and hope in your organization."14:50 | 🛠️ Theme 3: Maximizing Existing Customers
Clip with Ishmael Valdez
Takeaway: Focus on retention and upselling to existing customers during tough markets.Innovations like smart thermostats can increase retention and reduce marketing costs.Quote: "Why pay twice for the same lead when tech can keep you connected to your client?"21:15 | 🤖 Theme 4: AI & Technology in the Trades
Clip with ServiceTitan’s Ara Mahdessian & Ken Haynes (Wrench Group)
Takeaways:AI can optimize every aspect of the business – from call booking to inventory.Automate to reduce variability and improve efficiency.Be proactive in adopting tech to improve customer experience and back-office systems.Quote: "Perfect processes require automation. AI is no longer optional; it’s a necessity."31:40 | 🌟 Theme 5: The New Era of Digital Marketing
Clip with Heather McLeod, Authority Brands
Takeaway: Lead generation isn’t enough – you must tie marketing efforts directly to revenue.Monitor KPIs, optimize conversions, and hold marketing agencies accountable.Quote: "Leads mean nothing unless they translate into revenue. Your marketing should make the pie bigger."39:20 | 🏆 Theme 6: Leadership & Goal Systems
Clip with Ken Goodrich & Landon Brewer
Takeaway: Build confidence and culture in your team. Celebrate wins, invest in your people, and promote excellence, even in tough times.Quote: "Promote yourselves as the best of the best – it starts with belief and consistency."47:30 | 🎖️ Theme 7: Turning Struggles into Powerful Leadership
Clip with Scott Mann, Green Beret
Takeaway: Challenges and dark moments are opportunities for growth. Be vulnerable, learn from struggles, and emerge as a stronger leader.Suicide prevention reminder: If you or someone you know needs help, call 988.Quote: "In the darkest places lie our greatest opportunities for leadership."54:00 | 🏈 Theme 8: The Process with Coach Nick Saban
Takeaway:Define your vision and establish a clear process.Success comes down to discipline: Do what you’re supposed to, even when you don’t want to.Quote: "It’s not about how you feel; it’s about the choices you make to achieve your goals."🎧 Enjoyed this episode?
Subscribe to To The Point Home Services Podcast for more actionable strategies in 2024.Leave a review on Apple Podcasts or Spotify – it helps us grow and bring more value!Share this episode with someone who needs inspiration for the new year.📲 Connect with Chris:
LinkedIn | Instagram | WebsiteMerry Christmas and Happy New Year! Let’s crush 2024. 🎉
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In this episode of To The Point – Home Services Podcast, Chris Yano and his co-host Chad Peterman dive into practical strategies to scale a business without increasing marketing expenditure. Featuring Chad Peterman, CEO of Peterman Brothers, they discuss the power of refining processes, maximizing conversion opportunities, and leveraging innovative approaches to customer communication. Packed with actionable insights, this episode is essential for home service professionals looking to optimize their operations.
Key Takeaways:The Six P’s Framework:
Product: Clearly define your services to customers. Chad shares how being explicit about multi-trade offerings, like plumbing and HVAC, reduces missed opportunities.Place: Highlight service areas prominently to avoid customer confusion and expand your reach.Promotion: Creative strategies, including financing options and next-day guarantees, can drive conversions.People: Educate teams on the cost and value of each lead to improve booking rates.Personality: Build a brand identity that resonates. Humor and relatability in advertising, as used by Peterman Brothers, humanize the business.Answer the Phone: Missed calls equate to lost revenue. Invest in a dedicated team to handle customer inquiries promptly, and utilize scripts as guiding tools rather than rigid frameworks.
Leverage Technology: Utilize tools like automated texts and virtual estimates to streamline the customer journey and improve conversion rates.
Map the Customer Journey: Understand touchpoints where potential customers might drop off and implement strategies to recover them.
Retention Through Awareness: Proactively inform past customers about additional services to boost repeat business.
Noteworthy Quotes:“What percentage of your customers are you okay not doing business with?” – Chad Peterman“Answering the phone is the most important part of your business—it’s the lifeline.” – Chris“Don’t assume customers know you offer multiple services. Be proactive in your communication.” – Chad PetermanFollow Our Guest Chad Peterman on:LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Website: https://petermanhvac.com/Follow To The Point Podcast here:Website: https://rynoss.com/to-the-point-home-services-podcast/Instagram: https://www.instagram.com/to_the_point_podcast/Facebook: https://www.facebook.com/ToThePointHomeServicesPodcast/ Chris Yano LinkedIn: https://www.linkedin.com/in/chrisyano/ -
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In this milestone 250th episode of To the Point Podcast, Chris Yano sits down with James Freeman, the dynamic CEO of PJ Fitzpatrick, to unpack the incredible growth and leadership strategies that have propelled the company to a $150M powerhouse in the home services industry. From bold acquisitions to cultivating a culture of trust and empowerment, James shares lessons learned and actionable insights for anyone looking to scale their business and foster a high-performance team.
Key Takeaways:
Growth Through Culture and Leadership: James emphasizes the critical role of fostering team culture, effective communication, and empowering leadership to drive growth and loyalty. He shares how listening to his team through structured feedback methods like "Start, Stop, Keep" has helped implement impactful changes.
Green Carpet Orientation: Every new hire, regardless of role, goes through a rigorous and unified onboarding process to build a solid foundation. This approach has been instrumental in maintaining PJ Fitzpatrick's stellar reputation for customer satisfaction.
Strategic Expansion: James discusses lessons learned from expanding PJ Fitzpatrick into new markets, including the importance of hiring leadership first, creating staggered product launches, and building infrastructure before scaling
Customer-First Innovation: Upcoming service expansions, like a new "Bathroom Refresh" offering, aim to meet customer needs holistically, emphasizing a philosophy of always saying “yes” when possible.
Wins and Lessons: PJ Fitzpatrick's mantra is that there are no losses—only lessons. James highlights the importance of introspection, adaptability, and using data to drive improvements.
Noteworthy Quotes:
“When you say no to a customer, you often don’t get another chance to say yes.”“An opportunity is a set of circumstances that makes it possible to do something. As leaders, we need to create those circumstances.”“We don’t have wins and losses; we have wins and lessons.”Follow Our Guest James Freeman on:
LinkedIn: https://www.linkedin.com/company/pj-fitzpatrick-inc/Instagram: https://www.instagram.com/pjfitzpatrickllc/#Youtube: https://www.youtube.com/user/pjfitzinc Facebook: https://www.facebook.com/pjfitzpatrickllcFollow To The Point Podcast here:
Website: https://rynoss.com/to-the-point-home-services-podcast/Instagram: https://www.instagram.com/to_the_point_podcast/Chris Yano LinkedIn: https://www.linkedin.com/in/chrisyano/ -
In this heartfelt micro-episode, Chris reflects on personal stories, life lessons, and the importance of mentorship and giving back. He shares insights from his upbringing, wrestling coach, wife, and even his professional journey. Packed with practical wisdom, this episode is a perfect way to reflect on gratitude and the spirit of giving this holiday season.
Key Moments & Timestamps[00:00] Introduction:Chris introduces this "micro-episode," sharing gratitude for listeners and setting the tone for a reflective discussion.[02:45] Reflecting on Gratitude:Chris encourages listeners to pause and list things they're thankful for, emphasizing the importance of reflection.[06:30] Mentorship and Life Lessons:Family Influence: Chris shares the hardworking example set by his mother, emphasizing lessons on work ethic, family closeness, and respect.[15:20] Wrestling Coach’s Impact: Discipline, competition, teamwork, and accountability as key life lessons from his high school coach.[25:40] The Role of a Spouse as a Mentor: How his wife taught him self-respect, trust, loyalty, and leadership.[34:10] Professional Mentorship from Gary Vaynerchuk: Lessons on thinking big, taking risks, and committing to bold action.[40:55] The Spirit of Giving Back:Chris shares how giving back is ingrained in his family and business, including practical tips like involving kids in charitable acts and building a giving culture in business.[50:30] Final Thoughts and Call to Action:Chris wraps up with a reminder to find mentors, reflect on their impact, and give back to others this holiday season.Main TakeawaysMentorship: Identify and cherish mentors who shape your personal and professional journey. Reflect on how their lessons have impacted you.Gratitude Practice: Write down three things you're grateful for daily; even in challenging years, there are achievements to celebrate.The Power of Giving Back: Incorporate giving into your life and business culture—it strengthens relationships and creates a positive ripple effect.Leadership and Integrity: Lead by example, with loyalty, self-respect, and trust as the foundation.Big Thinking and Bold Action: Inspired by Gary Vaynerchuk, take risks and embrace the unknown to create growth and opportunities.Resources & MentionsGary Vaynerchuk: Business partnership reflections (2019–2021).Family Charitable Traditions: Stories of giving $100 to strangers during the holidays as an example of teaching generosity to kids.Book Recommendation: "Think Big and Act Bigger" by Jeffrey Hayzlett (a thematic tie-in).Listener ChallengeReflect on and thank a mentor who has impacted your life.Commit to one act of giving back this holiday season, whether personal or business-related.Enjoying the Podcast?
Don’t forget to subscribe, leave a review, and share this episode with a friend. Your feedback keeps us motivated to bring meaningful content every week. Follow us on YouTube | Instagram | Facebook | TikTok | LinkedIn | X for updates and behind-the-scenes content.
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In this engaging episode of To the Point Podcast, Chris chats with Matt Pozda, the visionary leader of Call Dad Heating and Air Conditioning, about his unconventional journey from the world of investment banking to the blue-collar trades. They explore Matt's hands-on approach to growing a $20M home services business, his unique perspective on leadership, and the grit required to scale in a competitive market.
Key Takeaways:From White Collar to Blue Collar: Matt shares how his finance background and a pivotal homeownership experience inspired him to leave investment banking and build a people-first business in the HVAC industry.Brand Evolution – Sky HVAC to Call Dad: The rebrand to Call Dad wasn’t just a name change—it was a cultural shift. Matt explains the origin of the brand’s message, centered on reliability and trust, and how it has revitalized his team and connected with customers.Grit and Adaptability: Transitioning from corporate finance to managing a hands-on service business wasn’t easy. Matt highlights the importance of resilience, humility, and rolling up his sleeves to learn the trade firsthand.Leadership and Scaling: Developing a strong leadership team has been critical to Call Dad’s growth. Matt discusses the challenges of finding the right people for key roles and fostering a culture that puts the customer first.Strategic Budgeting and Goal Setting: Matt dives into his collaborative budgeting process, involving his entire team in setting realistic, growth-oriented targets, while using data to align everyone’s efforts.The Power of Marketing and Data: Leveraging his financial expertise, Matt emphasizes the importance of data-driven marketing and understanding metrics to drive customer acquisition and retention.Noteworthy Quotes:“I spend half my day on baggage claim and the other half as a personal therapist—that’s leadership in a nutshell.”“Call Dad isn’t just a name; it’s a promise. It’s about removing uncertainty and being the one customers can trust when they need help.”“Your job is to focus on the customer; my job as a leader is to focus on you.”Follow Our Guest Matt Pozda on:
Linkedin: https://www.linkedin.com/in/matt-pozda-0a73276/
Website: https://www.calldad.com/
Instagram:https://www.instagram.com/calldadacandheat/
Facebook: https://www.facebook.com/CallDadACHeat
Youtube: https://www.youtube.com/@calldadac
Follow To The Point Podcast here:
Website: https://rynoss.com/to-the-point-home-services-podcast/
To The Point Instagram: https://www.instagram.com/to_the_point_podcast/
Chris Yano LinkedIn: https://www.linkedin.com/in/chrisyano/
To The Point Facebook: https://www.facebook.com/ToThePointHomeServicesPodcast
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In this episode of To The Point - Home Services Podcast, Chris with his co-host Chad sit down with Alan O'Neill, a veteran in the home services industry and now a consultant with The Wrench Group. Alan shares his inspiring journey from founding Abacus Plumbing in 2003 to becoming an integral part of one of the largest private equity-backed home services organizations in the U.S. Discover how Alan’s hands-on leadership style, focus on team culture, and forward-thinking approach helped shape the industry.
Key Takeaways1. Generational Wealth through the Trades: Alan reflects on the incredible rise of the trades as a source of generational wealth, fueled by the interest of private equity. He highlights the hard work, risk-taking, and determination required to attract PE investments and achieve success.
2. The Importance of Culture and Leadership: Drawing from his experience, Alan emphasizes the critical role of culture in sustaining growth. From hiring leaders outside the industry to maintaining relatability with the blue-collar workforce, his leadership strategy remains people-focused.
3. Expanding the Services Horizon: Alan discusses innovative service expansions, including Abacus's success in adding generators and insulation services to its offerings. These initiatives meet customer demand while boosting revenue streams.
4. The Power of VIP Memberships: A revamped VIP program at Abacus has transformed customer loyalty and led to increased revenue from underground plumbing work and HVAC services. Alan explains how strategic marketing and exclusive benefits, like free drain cleaning, drive customer retention
5. Preparing for the Future: Alan shares insights on the role of AI and emerging technologies in reshaping the customer experience. From smart AC systems to AI-driven call centers, the future of home services looks bright—and disruptive
Noteworthy Quotes
"We’ve created generational wealth through the trades, and I couldn’t be prouder of how hard these people work to get here."
"The best leadership comes from people who relate to the field team—empathy and understanding are non-negotiable."
"AI and emerging technologies will redefine how we interact with customers in the next decade."
Follow Our Guest Alan O’Neill on:
Linkedin: https://www.linkedin.com/in/alan-o-neill-059b0012/
Website: https://www.abacusplumbing.net/
Instagram:https://www.instagram.com/abacusplumbing/
Facebook: https://www.facebook.com/abacusplumbing
Twitter: https://x.com/AbacusPlumbing
Tiktok: https://www.tiktok.com/@abacustechs_houston
Youtube: https://www.youtube.com/c/AbacusPlumbingAirConditioningElectricalHouston
Follow To The Point Podcast here:
Website: https://rynoss.com/to-the-point-home-services-podcast/
To The Point Instagram: https://www.instagram.com/to_the_point_podcast/
Our Hosts-
Chris Yano LinkedIn: https://www.linkedin.com/in/chrisyano/
Chad Peterman LinkedIn: https://www.linkedin.com/in/chad-m-peterman/
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free.rynoss.com
In this special micro episode, Chris reflects on the power of gratitude and shares invaluable insights into digital marketing strategies for home services businesses. Whether you’re an HVAC, plumbing, electrical, roofing, or restoration company, this episode is packed with actionable advice to help you thrive in a competitive market.
👉 What You’ll Learn in This Episode:
The importance of gratitude and taking time to reflect on your successes.How RYNO Strategic Solutions evolved into the ultimate digital marketing partner for home services.A FREE Competitor Analysis Tool to evaluate your rankings against competitors.🔗 Access it here 👉 free.rynoss.comTop digital marketing strategies, including OTT advertising, SEO, and CSR call coaching.The game-changing benefits of video content and how to make your brand stand out.Insights from Chris’s partnership with Gary Vaynerchuk and lessons learned about staying ahead in the digital space.💡 Resources Mentioned:
🔗 RYNO Strategic Solutions Website: https://rynoss.com/🔗 Free Competitor Analysis Tool: free.rynoss.com📈 Whether you’re planning for a strong 2025 or just curious about the latest marketing trends, this episode has something for everyone.
✨ Join the Conversation!
What’s one strategy from this episode that you’re excited to try? Drop it in the comments below! 👇Don’t forget to like, share, and subscribe for more actionable advice tailored to home services businesses.🔔 Subscribe now and turn on notifications so you never miss an episode of To The Point!
🌟 Leave a Review: Your feedback helps us grow and deliver even more value.
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In this episode of @ToThePointHomeServicesPodcast , Chris sits down with Richard Lewis, CEO of Redwood Services, to discuss his transformative journey in the home services industry.
From his early days at ServiceMaster to launching Redwood Services, Richard shares insights on scaling businesses, maintaining strong company culture, and the importance of strategic partnerships.
He delves into Redwood’s unique approach to consolidating businesses while honoring the legacy and operational style of each partner.
Key Takeaways:Embracing Change and Innovation: Richard highlights how Redwood aims to revolutionize the home services industry by partnering with established brands and helping them grow without losing their unique identities. He emphasizes the importance of not centralizing services but instead strengthening local brands.Building and Maintaining Strong Culture: Culture is the backbone of Redwood’s success. Richard shares how Redwood focuses on creating a supportive environment for partners and their teams, emphasizing that culture sustains growth and resilience.Investing in Marketing and Data-Driven Decisions: In a competitive market, Redwood prioritizes innovative marketing and real-time data analytics to enhance customer acquisition and retention, ensuring that the value of every marketing dollar is maximized.Importance of People: Richard discusses the impact of having a great team and even creating roles for exceptional talents. He talks about “thesis changers” – individuals who can drive significant change within Redwood and how hiring the right people has been instrumental in their growth.Future Outlook: While maintaining focus on core industries, Redwood is preparing to harness new opportunities in 2025, driven by a commitment to continue scaling home service businesses in a dynamic landscape.Follow Links:
Website: https://rynoss.com/to-the-point-home-services-podcast/
Richard Lewis: https://www.linkedin.com/in/richardlewismemphis/
Instagram: https://www.instagram.com/to_the_point_podcast/
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In this episode of the To The Point Home Services Podcast, Chris Yano hosts a lively conversation with industry leaders Ken Goodrich and Landon Brewer, diving into their stories, strategies, and philosophies around building successful businesses and fostering strong team cultures. From pranks and practical jokes to profound insights on growth and management, Ken and Landon discuss their journey in the HVAC and service industries, sharing the lessons they’ve learned about leadership, talent acquisition, and creating a winning culture.
Key highlights include Ken’s early days of running a hand-to-mouth business, building a high-performing team, and celebrating wins to boost morale. Landon brings in his perspective on finding talent and valuing loyalty, underscoring the power of a unified team culture that values hard work and humor.
The episode also revisits some memorable April Fool's pranks and shares impactful anecdotes, like Ken’s approach to rewarding top performers with Rolex watches and creating a driven, accountable culture. Together, they offer listeners valuable takeaways on balancing structure and spontaneity, building sustainable business practices, and the importance of culture in differentiating a business.
Key Takeaways:
Winning Culture: The importance of instilling a results-driven and fun culture, focusing on accountability and winning as a team.Talent and Loyalty: Recognizing and cultivating talent that aligns with business values, while building loyalty through meaningful incentives and appreciation.Celebrating Success: Marking milestones and celebrating wins, such as rewarding team members with customized Rolex watches, to create a sense of belonging and accomplishment.Learning from Experience: Leveraging both wins and challenges to reinforce a resilient and high-performing business environment.Customer-Centric Philosophy: Emphasizing quality service and technical excellence as core components of brand reputation and growth.Follow Links:Website: https://rynoss.com/to-the-point-home-services-podcast/
Chris Yano LinkedIn: https://www.linkedin.com/in/chrisyano/
Ken Goodrich LinkedIn: https://www.linkedin.com/in/kenneth-d-goodrich-ba580427/
Landon Brewer LinkedIn: https://www.linkedin.com/in/landon-brewer-13022311/
Chad Peterman LinkedIn: https://www.linkedin.com/in/chad-m-peterman/
To The Point Instagram: https://www.instagram.com/to_the_point_podcast/
Tune in to hear from Ken and Landon on what it takes to build a lasting brand, engage a dedicated team, and keep a business thriving with a culture that values both high standards and a sense of humor.
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In this episode, we dive into how the energy and passion surrounding election season can be a powerful source of motivation for business owners. Whether your focus is resilience, adaptability, or simply outpacing the competition, we'll explore ways to harness this momentum and make it work for your business goals. Discover strategies to stay focused, driven, and ready to tackle any challenges that come your way—no matter the political climate. If you’re looking to boost your drive and elevate your business game, this episode is a must-listen!
Please make sure you leave a review and subscribe!
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When the industry’s top leaders come together, you know the conversation is going to be powerful—and this one is no exception 🎙️✨! Join host Chris Yano as he sits down with the renowned LSD Group: Chad Peterman, Tommy Mello, Aaron Gaynor, Travis Ringe, Tom Howard, and Ismael Valdez. This all-star team of home services experts tackles the critical strategies for budgeting 💵, financial planning 📊, and setting your business up for success in 2025 🚀.
From practical advice on maximizing budget efficiency to creating a winning financial mindset, this group shares what it really takes to thrive 💯. Hear their honest perspectives on overcoming challenges, building stability, and planning for growth in a way that lasts 💪.
Tune in for the insights that will help make 2025 your most successful year yet! 🎧🔥
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us
Connect with the LSD Group Members
Chad Peterman: https://petermanhvac.com/
Tommy Mello: https://a1garage.com/
Aaron Gaynor: https://geteco.com/
Travis Ringe: https://proskillservices.com/
Tom Howard: https://www.servicetitan.com/
Ismael Valdez: https://nexgenairandplumbing.com/
To The Point Home Services Podcast is a home services podcast that gets to the point! 🎯 Focused on helping HVAC, plumbing, electrical, roofing, and many other home service companies grow exponentially 🌱📈.
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Kevin Comerford and Jonathan Bancroft return for Part 2 of this insightful conversation! 🎉 Host Chris Yano and co-host Chad Peterman continue their deep dive with the former President of Service Champions and the former President of Morris-Jenkins, exploring how to create a thriving learning culture within your home services business. 🏫💡
In this episode, Kevin and Jonathan discuss building training academies or universities, finding the resources needed for growth, and the key differences between training and education. 📚 They also share actionable tips on how to start fostering a culture of learning in your business, helping you set up your team for success! 🚀 Tune in now to take your company’s learning and development to the next level! 🎧✨
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us
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Connect with Kevin Comerford
Website: https://www.servicechampions.net
Instagram: https://www.instagram.com/servicechampionsnorcal/ 📸
Facebook: https://www.facebook.com/servicechampionsN 👍
LinkedIn: https://www.linkedin.com/in/kevin-comerford-bb6a2913/ 💼
TikTok: https://www.tiktok.com/@servicechampions 🎵
X: https://x.com/ServiceChampsN 🐦
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Connect with Jonathan Bancroft
Website: https://morrisjenkins.com
Instagram: https://www.instagram.com/morrisjenkins17/ 📸
Facebook: https://www.facebook.com/MorrisJenkinsCharlotte 👍
LinkedIn: https://www.linkedin.com/company/morris-jenkins/ 💼
TikTok: https://www.tiktok.com/@morrisjenkinsclt 🎵
X: https://x.com/MorrisJenkins 🐦
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To The Point Home Services Podcast is a home services podcast that gets to the point! 🎙️ Focused on helping HVAC, plumbing, electrical, roofing, and many other home services companies grow exponentially. 🚀🔧
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🎙️ Welcome back to another exciting micro-episode of To The Point Home Services! 🎙️
In this short yet punchy episode, host Chris brings his usual energy to deliver quick insights for home service professionals. In less than a minute, he reflects on the value of these bite-sized episodes and calls back to the previous episode, The Art of Getting Attention, where he introduced the powerful “Six P's” strategy for grabbing and keeping your audience’s attention.
🔑 Key Points Covered:
The micro-episode format: Fast, engaging, and to the point.A shout-out to the last episode, "The Attention Game With Chris," where Chris broke down the Six P's (check it out if you missed it!).Chris enjoys these shorter episodes and plans to keep them coming!🔗 Related Links & Resources:
🎧 Listen to The Attention Game with Chris🌐 Stay updated on all things home services by visiting our website: https://rynoss.com/📲 Follow us on social media for more tips, updates, and behind-the-scenes content: YouTube | Instagram | Facebook | TikTok | LinkedIn | X💬 We’d love to hear from YOU!
What topics do you want us to cover next? Drop your thoughts in the comments below!
👍 Like this video?
Give it a thumbs up and share it with friends who would benefit from the valuable insights we provide!
🔔 Don't forget to subscribe to the To The Point Home Services podcast for more micro-episodes like this, along with deeper dives into key strategies for your business.
Thanks for watching, and stay tuned for more content designed to help you grow your home services business, one episode at a time!
#ToThePointPodcast #HomeServices #BusinessGrowth #MicroEpisode #MarketingTips #Entrepreneurship
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Kevin Comerford and Jonathan Bancroft are back for another insightful episode! 🎉 Join host Chris Yano and co-host Chad Peterman as they engage in a dynamic conversation with the former president of Service Champions and the former president of Morris-Jenkins. They delve into the critical factors of effective leadership in the home services industry, discussing the merits of homegrown talent versus outside hires, and how a strong company culture can set your business apart in a competitive market. 🏆
Throughout the episode, Kevin and Jonathan share their valuable insights on documenting company culture and the benefits of creating training academies within your organization. 📚 Their experiences shed light on the strategies that can elevate your business, drive profitability, and foster a motivated workforce. Tune in now to gain actionable strategies that can transform your business approach! 🎧✨
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us
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Connect with Kevin Comerford
Website: https://www.servicechampions.net
Instagram: https://www.instagram.com/servicechampionsnorcal/ 📸
Facebook: https://www.facebook.com/servicechampionsN 👍
LinkedIn: https://www.linkedin.com/in/kevin-comerford-bb6a2913/ 💼
TikTok: https://www.tiktok.com/@servicechampions 🎵
X: https://x.com/ServiceChampsN 🐦
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Connect with Jonathan Bancroft
Website: https://morrisjenkins.com
Instagram: https://www.instagram.com/morrisjenkins17/ 📸
Facebook: https://www.facebook.com/MorrisJenkinsCharlotte 👍
LinkedIn: https://www.linkedin.com/company/morris-jenkins/ 💼
TikTok: https://www.tiktok.com/@morrisjenkinsclt 🎵
X: https://x.com/MorrisJenkins 🐦
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To The Point Home Services Podcast is a home services podcast that gets to the point! 🎙️ Focused on helping HVAC, plumbing, electrical, roofing, and many other home services companies grow exponentially. 🚀🔧
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Steve Little is a visionary leader in the roofing industry. 🌟 As the President and Partner of KPost Company, he and his team have transformed roofing, waterproofing, and solar power solutions for over 21 years. Steve is also the Founding Partner and CEO of National Roofing Partners (NRP), proudly balancing his professional achievements with being a dedicated husband, father, and grandfather. 👨👩👦
In this episode, host Chris Yano engages Steve in a discussion about his journey in establishing KPost in 2003, driven by his desire to create a better workplace. Steve shares insights on the company's impressive growth, achieving projected revenues of $123 million, and their unique "selling not bidding" strategy that sets them apart in a competitive market. He emphasizes the importance of emotional intelligence in leadership, fostering a culture of trust and recognition, and building strong internal teams. 💪
Tune in to gain valuable insights from Steve's experience on cultivating a winning company culture and leading with emotional intelligence. 🎧
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us
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Connect with Steve Little
Instagram: https://www.instagram.com/kpostcompany/ 📸
Facebook: https://www.facebook.com/KPostCompany/ 👍
YouTube: https://www.youtube.com/@kpostcompany 🎥
LinkedIn: https://www.linkedin.com/company/kpost-roofing-&-waterproofing/ 💼
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To The Point Home Services Podcast is a home services podcast that gets to the point! 🎙️ Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially. 📈
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In this first ever micro-episode, Chris dives into the core concept of attention and why every business, especially in home services, is in the "attention game." Whether you're a leader, business owner, or in sales, gaining and sustaining attention is crucial. Chris shares actionable insights on how to create a lasting impression, build influence, and grow your business using his "Six P's" strategy. Get ready for real-world examples, personal stories, and tips that you can start applying today.
Key Takeaways:
Introduction to the Attention Game (00:00)Why every business is in the attention game, whether they like it or not.How both education and entertainment are key to engaging your audience.ROI: Return on Influence vs. Return on Investment (00:18)Understanding that the first ROI you’re aiming for is "Return on Influence" before anything else.Personal Story: Chester Bennington and Authenticity (02:30)Chris shares a powerful story about his friend Chester Bennington (Linkin Park), explaining how authenticity helped Chester stand out.Key lesson: Be true to yourself to grab attention, just like Chester’s success with Linkin Park.The Six P's of Marketing (08:00)Product: Make it clear what you offer. Don’t leave potential customers guessing.Place: Be specific about where you operate—this helps customers know if you're the right fit.Price: Whether you display prices or not, have a strategy in place.Promotion: Highlight your best selling points, from 24/7 service to customer reviews.People: Understand your buyers and answer their objections upfront.Personality: Infuse your brand with character and uniqueness to stand out.Example of Using Personality in Marketing (16:30)Chris shares the famous "Ship My Pants" Kmart commercial as an example of using humor and personality to get attention.Practical Tips for Your Website (18:00)Make sure your website is clear about your product, service area, and contact information.Provide easy options for customers to contact you, whether through chat or other methods.YouTube | Instagram | Facebook | TikTok
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Brian Remington is not your average General Manager. As the driving force behind On Time Experts / Fix-It Group, he has successfully transitioned from the youngest Strength & Conditioning coach in Division 1 athletic history to a leader who shapes businesses and inspires future leaders. 💪🚀
In our latest episode, Brian shares his journey and the key lessons he’s learned along the way. You'll discover:
-Actionable insights on leadership and coaching in the home services industry
-Strategies for fostering growth and creating a strong company culture
-Tips on training your team to elevate their performance
Join host Chris Yano as they dive deep into Brian's unique approach to business development and team training. Brian's wealth of experience provides invaluable advice for anyone looking to enhance their leadership skills and drive success in their organization. 🌟💼
Don't miss this chance to gain insights that could transform your business!
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us
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Connect with Brian Remington
Instagram: https://www.instagram.com/theontimeexperts/ 📸
Facebook: https://www.facebook.com/theontimeexperts/ 👍
YouTube: https://www.youtube.com/channel/UC7_aMevLWYxWcO2XBJm2xfw 🎥
LinkedIn: https://www.linkedin.com/company/on-time-experts/ 💼
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00:00 Intro
6:45 Brian Remington's backstory
10:00 Talking about learning how to sell air conditioners, starting a new career
12:00 Career growth, learning the ropes
17:00 Key leadership qualities
19:00 Question's to ask during interviews
19:45 The number one quality you have to have is resilience to make it in this game
22:00 How do you prepare your managers to lead
27:00 Talking about handling low morale as a leader
34:00 Everyone needs a coach
39:00 Your daily actions broadcast your deepest beliefs
40:00 Team meeting cadence & frequency
43:00 The 3 types of coaching
46:00 Coaching yourself
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To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other home services companies grow exponentially. 📈🎧
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🚀 Carrie Kelsch is an inspiring entrepreneur who transformed her life and her family's future through hard work and determination. As the CEO and founder of A Plus Garage Doors, Carrie began her journey in the mortgage industry, but her true calling emerged when she started a garage door business in 2005—encouraged by her now-husband to create a family-centered enterprise for their children to be part of.
💥 When the 2008 market crash hit, Carrie pivoted to focus entirely on her garage door business, and her efforts paid off. Today, A Plus Garage Doors stands as a $35 million powerhouse in Utah, thriving with family members - including her husband and nephew, actively involved in its success. Despite not graduating high school and being a single mother when she started, Carrie's resilience and vision have propelled her to remarkable heights, making her story a beacon of inspiration for entrepreneurs everywhere.
🎙️ In this episode, Carrie shares her insights on building a thriving business from the ground up, the challenges she faced in the competitive market, and how she fostered a culture of excellence that drives her team. You'll hear about her innovative approaches to customer service, the importance of community engagement, and the strategies that have fueled her impressive growth.
✨ Tune in now to discover how Carrie's passion and perseverance can inspire your own entrepreneurial journey!
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us
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Connect with Carrie Kelsch
🌐 Website: https://utahgaragedoors.net/
📸 Instagram: https://www.instagram.com/aplusgaragedoors/
📘 Facebook: https://www.facebook.com/laytongaragedoorrepair
🔗 LinkedIn: https://www.linkedin.com/company/a-plus-garage-doors-utah/
🎥 YouTube: https://www.youtube.com/channel/UCxmigZm9FMAd3W9lOLt0Irw
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To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.
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Aaron Hagan's journey to success is nothing short of extraordinary. 🚀 The CEO of Mister Sparky Mid-America didn't have a smooth start. From facing bankruptcy to the immense challenge of building a business on cash alone, Aaron’s story is a testament to grit and determination. 💪
Under his leadership, Mister Sparky Mid-America has expanded to 9 locations and is on pace for $50 million in annual revenue. 📈 Aaron's unwavering commitment to his vision and his ability to navigate through significant hurdles have been key to this impressive growth. 🌟
In this episode, Aaron opens up about his experiences and the critical lessons learned along the way. Discover how he overcame the obstacles of losing technicians, financial strain, and the steep learning curve of entrepreneurship. Chris Yano and co-host Chad Peterman dive into Aaron's strategic approach to scaling his business and the resilience required to push through tough times. 🎙️
Don’t miss this insightful discussion packed with inspiration and practical takeaways! 🎯
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us
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Connect with Aaron Hagan
Instagram: https://www.instagram.com/mistersparkytulsa 📸
Facebook: https://www.facebook.com/mistersparkytulsaok 👍
LinkedIn: https://www.linkedin.com/in/aaron-hagan-1866341a/ 🔗
Twitter: https://x.com/mrsparkytulsa 🐦
YouTube: https://www.youtube.com/@MisterSparkySLC 🎥
00:00 Intro
8:54 buying a franchise vs starting your own company
15:00 Filing for bankruptcy in the home services
20:22 How to build a a business after filing for bankruptcy
33:30 Trusting others to help grow your business
41:24 Running a business with no employees and a toxic work culture
53:33 Lessons learned in business through hard times and developing strong leaders
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To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially. 🚀
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Julian Scadden is back on the podcast, and this time he’s bringing fresh insights into the world of home services! As President & CEO of Nexstar, Julian has his finger on the pulse of the industry, and he’s here to share what’s driving success in today’s market.
In this episode, Julian joins host Chris Yano and co-host Chad Peterman for a deep dive into the current state of home services. They discuss how Nexstar members are navigating today’s challenging landscape and why mastering the "unsexy" fundamentals of the business—what we often call blocking & tackling—is more crucial than ever. 🛠️
Julian reveals:
The latest trends shaping the home services industry 🔍
How Nexstar members are finding success through fundamental practices 💼
The importance of focusing on core operations and not just flashy innovations 📊
Tune in for valuable insights on how you can leverage these fundamental strategies to elevate your own business. Whether you’re looking to refine your approach or just stay ahead of the curve, this episode has something for you!
Don’t miss out—listen now and get inspired to enhance your business fundamentals! 🎧
Additional Resources
➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us
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Connect with Julian Scadden
🌐 Website: https://www.nexstarnetwork.com
👍 Facebook: https://www.facebook.com/nexstarnetwork.inc
📸 Instagram: https://www.instagram.com/nexstar_network/
🔗 LinkedIn: https://www.linkedin.com/company/nexstarnetwork/
🕊️ X: https://x.com/nexstarmembers
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To The Point Home Services Podcast is your go-to source for actionable insights and inspiration in the home services industry. We focus on helping HVAC, plumbing, electrical, roofing, and other home services companies reach new heights. 🚀
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