Folgen
-
Geetika Agrawal is a designer and entrepreneur with a career that spans architecture, digital product creation, and cultural preservation. Formerly of Disney Imagineering and MasterCard, she has reimagined travel through Vacation With An Artist (VAWAA), a platform that connects travelers with master artisans for immersive craft experiences. Susan and Geetika talk about bamboo bicycles, beekeeping, and adventure.
Taking the Leap: Geetika shares how she transitioned from working for global brands like Disney Imagineering and MasterCard to launching her passion project, Vacation With An Artist (VAWAA).
Design Thinking for Life: How Geetikaâs background in architecture shaped her ability to design human-centered experiences in both digital products and cultural initiatives.
Crafting Connections: The transformative experiences of learning centuries-old crafts from master artisans worldwide, from Kyoto calligraphy to Napa Valley beekeeping.
Travel with Purpose: Why experiential learning vacations are more than just tripsâthey're immersive journeys into tradition, innovation, and personal growth.
The Future of Craftsmanship: Geetika predicts a revival of traditional crafts as tools for creativity and cultural preservation in a rapidly digitizing world.
Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Niamh McAnally is an adventurer and author who has traveled the world as a hotelier and volunteer. With a career spanning from actor and director in Ireland to suba instructor on Key Largo, sheâs mastered the art of reinvention. In her book Following Sunshine, she chronicles her global volunteer journey, delivering insights on travel, resilience, and living boldly. Susan and Niamh talk about storytelling, sustainability, and self-discovery.
From Broadway to Beaches: Niamh shares how her theatrical upbringing in Ireland shaped her journey, from acting and directing to scuba diving and luxury hotel management on the remote island of Sark.
Island Life Hacks: Ever wonder what managing a hotel on an island with no cars, airports, or shopping malls teaches you? Niamh spills the beans on logistics, hiring for personality over experience, and making the best of tractor deliveries.
Following Sunshine: Learn how Niamhâs passion for storytelling and exploration inspired her memoir about travel, personal growth, and finding connections around the globe.
Adventures in Volunteering: From tutoring in Tonga to marine conservation in Kenya, Niamh reveals the highs, the lessons, and even a few cringe-worthy moments of volunteering worldwide.
Life Lessons for Travelers and Dreamers: Niamhâs advice on minimalism, adaptability, and trusting your instincts will inspire you to pack light and follow your dreams.
Tips for Smaller Hotels: Strategies for monetizing lobbies, meeting rooms, and more by rethinking public spaces as mixed-use areas.
Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Fehlende Folgen?
-
Pablo Torres is a seasoned hotelier with experience managing properties across Europe, from Spain to the UK. A revenue strategy expert, Pablo has trained hotel teams globally and collaborates with top industry software providers like Oaky. Susan and Pablo talk about creating customer-centric experiences, optimizing profit, and personalizing hospitality offerings.
From Night Audit to Revenue Maven: Pablo shares his journey from starting in night audit to becoming a sought-after expert in revenue strategy.
What is Ancillary Revenue?: Learn how hotels can transform overlooked offerings into profitable revenue streams and why they lag behind industries like airlines.
The Power of Upselling: Breakfasts and room upgrades? Pablo reveals simple upselling ideas that deliver immediate returns with minimal effort.
Lessons from Big Players: Pablo recounts a case study where a simple adjustment to staff incentives quadrupled a hotelâs upselling revenue.
Tech in Action: How tools like Oaky are revolutionizing the guest experience by personalizing offers and boosting hotel profit margins.
Dynamic Pricing is Everywhere: Surprising examples from McDonaldâs to fine dining show how hotels can embrace this strategy without alienating guests.
Personalization is King: Pablo emphasizes using guest data wisely to create Netflix-like personalized experiences, driving loyalty and satisfaction.
Tips for Smaller Hotels: Strategies for monetizing lobbies, meeting rooms, and more by rethinking public spaces as mixed-use areas.
Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Peter Follows, founder of Carpedia, has spent over 30 years helping businesses turn strategies into actionable results. From working with industrial giants to hospitality leaders like Ritz-Carlton, Peterâs expertise lies in optimizing operations and aligning teams for success. Susan and Peter talk about labor challenges in hospitality, the hidden power of implementation, and the potential of AI to transform the industry.
Bridging the Strategy Gap: Peter reveals how Carpedia started by addressing the disconnect between strategy creation and implementation, ultimately carving a niche in operational consulting.
The Ritz-Carlton Pivot: Learn how a serendipitous cold call led Peterâs firm into hospitality consulting, pioneering the application of lean manufacturing principles to service industries.
Labor Challenges in Hospitality: Peter breaks down labor optimization into three dimensions: process efficiency, planning systems, and managerial interaction.
Owner vs. Brand Tensions: Peter discusses navigating the nuanced relationships between hotel brands, management companies, and owners, and how Carpedia manages to balance competing priorities.
AIâs Role in Hospitality: From housekeeping to revenue management, Peter explores the untapped potential of AI to revolutionize operations beyond surface-level automation like check-in kiosks.
Implementationâs Messy Magic: Why great ideas arenât enoughâPeter explains how implementation uncovers hidden roadblocks and refines strategies to ensure sustainable improvements.
Unlikely Lessons: Peter shares anecdotes of unexpected challenges, like elevator bottlenecks and community-driven constraints on staggered shifts, that highlight the importance of context in operational changes.
Advice for Independents: Practical tips for small operators to compete with big brands, from leveraging group purchasing to understanding their unique customer appeal.
Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Paul Bishop is an award-winning designer and the founder of Bishop Design, renowned for crafting immersive hospitality and entertainment venues worldwide. He has collaborated with iconic brands like Atlantis and global chefs such as Massimo Bottura. Susan and Paul talk about blending creativity, culture, and commerce.
Show Notes:
From Manchester to Dubai: Discover how Paulâs leap of faith to the Middle East turned a one-year plan into 28.
The Art of Play: Get the inside scoop on Playground, Paulâs award-winning venue that brings back the joy of childhood with adult-sized games, social interaction, and maybe a drink or two.
Local Meets Global: Learn how Paul customizes his projects to reflect the unique character of cities like Nashville, Miami, and Dubai.
The New Hospitality Frontier: Why dining isnât just about food anymoreâPaul explains how interactive entertainment and nostalgia are redefining guest experiences.
Celery in the Hoodie: Paulâs hilarious story of flying to China for marble and waking up covered in Bloody Mary remnants after an overzealous attempt at in-flight relaxation.
Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Amy Wald is the founder of greenluxe, where sheâs on a mission to make sustainability a natural part of the hospitality industry. After years in sales and an eye-opening stint on cruise ships, she saw firsthand the environmental impact of tourism. Susan and Amy talk about eco-friendly practices for hotels that make great business sense.
From Liquor Rep to Eco-Champion â Amy shares her unexpected career pivot from sales in Miami to advocating for sustainability after witnessing tourismâs environmental toll.
Breaking Down âGreenwashingâ vs. âGreenhushingâ â What these terms mean and why hotels are at risk if they make eco-claims they canât prove.
Sustainability's Surprising Business Benefits â Learn how eco-friendly practices boost guest satisfaction, reduce costs, and improve employee retention.
Top Sustainability Tips for Hotels â Amy recommends small but impactful actions, like composting and implementing water stations, that can save money and boost brand reputation.
The Future of Eco-Friendly Hotels â Predicting 3D-printed hotels and a shift away from virgin wood, Amy shares her vision for sustainable construction.
Advice for Newbies to Sustainability â With a simple motto, âcompost, compost, compost,â Amy makes sustainable practices accessible and effective for hospitality businesses.
Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Mike Schugt is a hospitality industry leader who started his career at 15 as a dishwasher and rose through the ranks to become Vice President at Hilton. Now the President of Teneo Hospitality Group, Mike connects independent hotels with vital group business opportunities. Susan and Mike talk about self-leadership, the evolving expectations in group travel, and the unique challenges facing independent hotels.
Navigating Change in Hospitality: From his early days in corporate to founding his own consulting firm, Mike shares how his pivot to consulting with Leading North was fueled by a passion for empowering independent hotels to thrive without big-brand support.
The Modern Meeting Evolution: Group business trends are shiftingâno more cookie-cutter setups. Mike explains why guests now expect personalized, engaging, and sustainable experiences, mirroring the customization we see in retail.
Overcoming Independent Hotel Challenges: With limited resources compared to branded hotels, independent venues need to get creative with distribution, brand voice, and unique on-site experiences to make a lasting impact.
Self-Leadership Tips for Aspiring Professionals: Mikeâs advice for breaking into global sales? Start in hotel operations, lead by example, and demonstrate world-class service that will attract attention from decision-makers.
The Future of Group Hospitality: Robotics, AI, and increased sustainability are on the horizon for hotels looking to enhance attendee experiences and streamline operations. Mike envisions a future where tech-driven solutions redefine hospitality norms.
Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Florence Li is Vide President of International Sales and Marketing for Songtsam, a family-owned collection of luxury boutique hotels nestled in Chinaâs Tibetan and Yunnan regions. Growing up surrounded by hospitality, Florence honed her craft at Swiss Hotel Management School and later, by managing luxury properties with Six Senses and Taj Hotels. Susan and Florence talk about culturally rich tourism and the essence of Tibetan hospitality.
Visa Tips for China: Florence demystifies the China tourist visa process and shares pro tips, including a transit visa option that lets travelers explore visa-free for up to six days in major hubs.A Cinematic Hotel Legacy: Discover how Florenceâs father, a former filmmaker, transformed his ancestral home into the first Songtsam boutique hotel, blending local culture with high-end hospitality.
The Essence of Tibetan Hospitality: Florence shares how Songtsamâs staffâmany from nearby villagesâdeliver genuine, heartfelt service that departs from the formality of Western hospitality standards.
Luxury Redefined: For Florence, luxury isnât about opulence; itâs about immersing guests in local culture and creating transformative moments. From Tibetan art workshops to wellness experiences, each stay offers an emotional journey.
Immersive Guest Experiences: Picture thisâhorseback riding, archery, Thangka painting, and even Tibetan incense-making. Florence gives a behind-the-scenes look at Songtsamâs experiential offerings designed to connect guests deeply with Tibetan culture.
Cultural Awareness for Travelers: She advises travelers on respectful practices like walking clockwise around Tibetan stupas, a tradition symbolizing merit accumulation.
Future of Travel: Florence predicts a shift in luxury tourism toward experiences that actively support and sustain local communities, allowing travelers to make a meaningful impact.
Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Laura Lee Blake is the president and CEO of AAHOA, the largest association for hotel owners in the U.S., representing nearly 20,000 members. With a background in law and extensive experience in industry advocacy, she returned to AAHOA in 2022 to champion issues like the LIONs Act. Susan and Laura Lee talk about advocacy, innovation, and Oscar the ghost.
What you'll learn about in this episode:
From Journalism to Hospitality: Laura Lee Blake shares her unique journey from aspiring journalist to law, then leading AAHOA, the U.S.'s largest hotel owners association.
Breaking Barriers for Asian American Hoteliers: Laura discusses AAHOA's history, from fighting discrimination against immigrant hotel owners to helping them thrive in the industry.
Lobbying for the LIONs Act: Laura explains AAHOA's push for legislation to increase SBA 7(a) loan caps, essential for hotel owners adapting to rising operational costs.
Advocacy Tips: Laura shares practical advice for newcomers to advocacy, emphasizing the power of personal storytelling to make a lasting impact on elected officials.
Ghostly Encounters at the Columbia Gorge Hotel: Just in time for Halloween, Laura recounts eerie experiences during a recent AAHOA womenâs event at a famously haunted Oregon hotel, complete with mysteriously appearing cigar smoke and ghostly fingerprints on mirrors.
Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Aurora Dawn Benton is a sustainability consultant and author of Exponential Impact: Harnessing Human Potential to Drive Sustainability in Organizations. With a diverse career spanning tech, finance, education, and hospitality, Aurora is known for food waste reduction, data-driven sustainability, and workforce engagement strategies. Susan and Aurora talk about rolls, melons, and expensive trash.
Episode Highlights:
Changing the Hospitality Mindset: Aurora explains how sustainability in food and beverage goes beyond cost-cutting. By reimagining food services, event planners can transform dining from "calories between sessions" into meaningful experiences.
Overcoming the BEO Nightmare: Banquet Event Orders (BEOs) need a redesign! Aurora shares her vision for streamlining these documents to cut down on waste, reduce costs, and enhance guest experiences.
Empowering Line-Level Staff: Aurora emphasizes that line-level employees are critical for sustainability success. From dishwashers to banquet captains, these staff members hold the keys to impactful changeâand Aurora dives into strategies for engaging them.
The 80/20 of Waste Reduction: Instead of tackling every waste item, Aurora advocates a focus on the 20% of itemsâlike bread and pastriesâwhich make up 80% event food waste, sharing some eye-opening case studies on how small changes led to big savings.
Future of Sustainability in Hospitality: Predicting increased regulations and data requirements, Aurora says the future will demand both tech-driven efficiencies and genuine human engagement, particularly in the people-centric field of hospitality.
Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Michelle Pascoe is a Sydney-based expert in hospitality and customer service with over 30 years of experience. As the founder of her own consultancy and host of the Michelle Pascoe Hospitality Podcast, she helps businesses improve customer engagement and operational efficiency. Susan and Michelle talk about navigating the complexities of a multigenerational workforce.
Can we still ask employees to smile? Michelle digs into employee morale and the changing expectations of customer-facing roles.
A career-defining bad interview: Michelle recounts a shocking job interview that tested her values and ultimately led her to start her own business.
Navigating generational differences: Learn Michelleâs strategies for managing a workforce that spans Baby Boomers to Gen Z.
Leadership built on values: Michelle shares her no-nonsense leadership philosophyâknow your values, live by them, and lead with integrity.
Consistency is king: From setting service standards to handling customer complaints, Michelle emphasizes the importance of consistency.
Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Jared Lerner, co-founder and CEO of Nappr, transformed his personal challenges with sleep and travel into a platform offering short-term hotel stays designed for rest. With a background in software engineering and startup culture, he pivoted Nappr from brick-and-mortar spaces to a tech-driven marketplace. Susan and Jared talk about sleep health, travel convenience, and company culture.
What you'll hear about:
Pivoting in Business: Jared discusses his experience pivoting Nappr from a brick-and-mortar concept to a marketplace model, focusing on what makes a pivot successful. Startup Culture: Jared shares insights from his time in New York startups and the importance of company culture, especially in smaller, more agile teams. Founding Nappr: Inspired by personal sleep issues and a gap in the travel market, Jared launched Nappr to offer short-term hotel stays focused on improving sleep. Overcoming Challenges: From co-founders leaving to airline bankruptcy chaos, Jared explains the hurdles he faced while growing Nappr. Tips for Travelers: Advice for getting better rest while traveling, including using an eye mask, meditating, and embracing short naps during long travel days.Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Liz Owens is the Senior Vice President and General Manager of Vacations by Rail, North Americaâs leading provider of train vacations. With over 20 years of experience in marketing and brand growth, she has played a key role in expanding the companyâs reach and doubling its size. Liz and Susan discuss trains, travel tips, and the timeless appeal of rail vacations.
What you can expect to hear:
Are trains the new planes? Liz shares all things rail travel, from packing tips to navigating the onboard experience. No tiny shampoos here! Are luggage restrictions and security on trains anything like on planes? From retail to the rails: Liz shares how her background in advertising and retail shaped her career journey. Train travel = nostalgia unlocked. Why the slower pace of rail travel brings a unique magic you can't find in air travel. The art of packing for the rails: Tips for packing light and staying comfortable, especially when traversing cobblestone streets or small European villages. Unexpected train quirks: Wondering what itâs like to sleep on a train? Liz compares it to a cozy camping trip and spills the secrets to a peaceful night on the rails. Sustainability with a twist: Liz talks about how rail travel fosters economic sustainability by supporting small towns and villages along the routes. A brush with the paranormal? Liz shares a funny and mysterious story from her time at Paper Source that involves a celebrity tweet, a store ghost, and social media chaos.Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Gustavo Viescas is the president of Wyndham Hotels and Resorts for Latin America and the Caribbean. After more than two decades in finance, Gustavo's role has grown to encompass launching a new all-inclusive brand and leading 266 hotels. Susan and Gustavo talk about balancing financial acumen with leadership that emphasizes emotional intelligence.
What soft skills Gustavo had to develop to become President. Why consistency between price and product is key to customer satisfaction. Why balancing short-term and long-term decisions is a critical challenge in leadership. How Gustavo and team launched the all-inclusive Wyndham Ultra brand during the pandemic. What branding initiatives Gustavo has championed, including all-inclusive travel for all. How branding plays a crucial role in long-term business success, despite challenges in measuring ROI.Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Stephen Galbreath is the Chief Development Officer and Head of Design and Construction at Garfield Public Private, specializing in the development of convention centers, hotels, and essential municipal buildings. Stephen helps cities and government entities build impactful infrastructure that drives economic growth and revitalizes communities. Susan and Stephen talk about the benefits of convention business and bullet-proof vests.
What challenges arise when working with municipalities on hotel projects. When Steve transitioned from architecture to public-private partnership development. Where Garfield Public Private operates and the types of projects they specialize in. How the ownership structure of a convention center hotel differs from typical hotels. What economic impact a convention center hotel can have on a local community. How Steve's experience in architecture influences his current role in hotel development.Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Kevin Fedarko is a magazine writer, adventurer, and author of A Walk in the Park: The True Story of a Spectacular Misadventure in the Grand Canyon. Kevin traversed the 800-mile distance of the Grand Canyon over a year and was surprised that he lived to write about it. Susan and Kevin talk about silence, light, and hubris.
What you'll learn about in this episode:
How to pack light Who helped Kevin avoid certain death Why the Grand Canyon is so difficult to hike What the transformational power of silence is What makes the Grand Canyon's landscapes and silence such valuable, fragile resources When Kevin realized the journey would evolve from a magazine article to a full book Why Kevin believes difficult experiences, like his hike, lead to deeper personal growthRate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Tim Hentschel is the founder of HotelPlanner, which sought to digitize the analog process of booking group business in hotels. HotelPlanner has changed a lot since it launched, and Tim is now exploring other ways to digitize analog processes in the hotel industry. Susan and Tim talk about automating relationships, over-managing rate strategy, and innovating in a tech resistant industry.
What you'll learn about in this episode:
Why AI might not fully replace human agents in high-touch services. How the flexibility of gig work is gamified for customer service agents. How AI is being integrated into HotelPlanner's customer service operations. Why the hospitality industry is resistant to fully automating meeting space bookings. What challenges revenue management systems face during high-demand events like the Olympics.Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Adam Tuttle is a luxury hotel veteran and founder of Yipy, an app that helps hotels digitize their service standards so that nothing gets missed. After working with a multitude of hotels of all types, Adam realized that the burden of managing standards from multiple sources was too big, so he came up with a way to combine them in one spot. Susan and Adam talk about why luxury hotels are so expensive and what to do when confronted with royal vomit.
What you'll learn about in this episode:
Where Susan picks up trash What service should feel like When Adam picked the hotel business How much luxury hotel rooms sell for Why there are so many standards in the hotel industry
Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Mindi Cooke is fashion executive turned reunitor of lost things. As SVP of Business Development at Reunitus, Mindi helps airlines, ski mountains, and hotels use software to match lost items with their owners. Susan and Mindi talk about stuffed animals, iPads, and Chanel.
What you'll learn about in this episode:
Where to label your suitcase. What percentage of lost luggage is found. How hotels outsource lost-and-found services. Which lost items are most important to return. Why Unclaimed Baggage pays for lost items in advance.Rate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
-
Matt Casella is a former finance guy and restaurant automation entrepreneur who serves as President of Richtech Robotics. The company creates robots who cook, clean, and serve drinks, including their latest invention, Adam. Susan and Matt talk about automation, experience, and the perils of opening a restaurant.
What you'll learn about in this episode:
Who is Adam? When to ignore advice Why finance sometimes leads to food What recipe Matt is best at preparing How to improve upon past humanoid robotsRate, Review, & Follow on Apple Podcasts
"I love Top Floor!" If that sounds like you, please consider rating and reviewing the show! This helps other people like us find the show and makes our guests feel good about being on it.Tap to give us five stars, and select âWrite a Review.â Be sure to let me know what you liked most about the episode! Also, if you havenât done so already, follow the podcast or restart automatic downloads. It's the best way to make sure you don't miss out.
- Mehr anzeigen
