Folgen
-
In this episode of the "Understaffed" podcast, sponsored by Concierge Elite, Melissa Brown presents the 2024 Optometry Staffing Guide. The discussion covers essential resources for navigating hiring and staffing in the optometry field amidst technological advancements, regulatory changes, and shifting patient expectations. Key topics include current hiring trends, effective recruitment strategies, onboarding processes, employee retention, and the impact of AI and telemedicine. The episode emphasizes the importance of structured interviews, competitive compensation, continuous staff training, and a positive onboarding experience to attract and retain top talent, ensuring a supportive and productive work environment in optometry practices. For more information, listeners are directed to visit understaff.com and conciergeelite.com.
Melissa's Bio
â â â â â https://conciergeelite.com/about-us/â â â â â
Concierge Elite Staffing Ebook
https://conciergeelite.info/OptometryStaffingEBook/
-
Eric Dunavantâ from â ericldunavant.comâ & â Melissaâ from â conciergeelite.comâ chat about his personal story of how his father's veterinary practice went bankrupt. That inspired him to transition into the financial planning industry, where he now provides coaching to business owners on avoiding similar failures.
They discuss the importance of having basic insurance, savings, and a work/life balance to maintain healthy relationships. Eric shares an anecdote about how his father's veterinary practice initially found success because he put himself first and invested in his family and employees before investing in the business.
They talk about the importance of taking care of oneself and then taking care of one's employees similarly. He emphasizes that it is essential to focus on return on intention, which is different from return on investment. The speaker also has a book and podcast called â Redefining Successâ .
They talk about setting goals for next year and how to do it using the Kingdom ROI Truth map.
Keywords: veterinary business, personal story, father's event, culture of investing in people
Eric's â â LinkedInâ â : â â
linkedin.com/in/ericdunavantâ â Melissa's Bio
â â â â â https://conciergeelite.com/about-us/â â â â â
Concierge Elite's Website
â â â â â â https://www.conciergeelite.com/
-
Fehlende Folgen?
-
The episode is replayed by popular demand.
Melanie Collette from Money Talk with Melanie interviews Melissa from â â â conciergeelite.comâ â â on â â 98.7 the Coastâ â . They discuss the benefits and challenges of remote work. This is a great interview full of insight on making the most of the opportunities available with today's technology to solve staffing and business issues.
Melanie's Instagram â â
â instagram.com/melanietcollette
Melissa's Bio
â â â â â https://conciergeelite.com/about-us/â â â â â
Concierge Elite's Website
â â â â â â https://www.conciergeelite.com/
-
Melissa Brown welcomed Alissa with Concierge Elite to discuss how they've revolutionized the veterinary staffing industry by offering hiring solutions starting at $14/hour and topping out with hiring a DVM for just $399/month.
Melissa's Bio
â â â â https://conciergeelite.com/about-us/â â â â
Concierge Elite's Website
â â â â â https://www.conciergeelite.com/
-
In today's episode of Understaffed, Melissa Brown and Alissa Davis delve into the innovative solutions offered by Concierge Elite. As the sales lead and client specialist at Concierge Elite, Alissa shares insights on navigating the evolving business landscape, particularly in the aftermath of COVID-19. Together, they explore the misconceptions surrounding cost-cutting measures and emphasize the importance of prioritizing valuable staff over knee-jerk reactions to rising overhead.
Highlighting Concierge Elite's zero-cost staffing service, Melissa and Alissa discuss how remote employees seamlessly integrate into clients' practices, offering tailored solutions without the burden of additional overhead or HR concerns. They debunk common myths about remote work and emphasize the productivity and efficiency gains achievable through this model. By focusing on personalized training and ongoing support, Concierge Elite ensures a smooth transition for clients, enabling them to optimize their operations and focus on delivering exceptional customer service.
Melissa's Bio
â â â https://conciergeelite.com/about-us/â â â
Concierge Elite's Website
â â â â https://www.conciergeelite.com/
-
Melissa discusses the concept of workplace happiness, which has changed over the years. Sponsored by â ConciergeElite.comâ
The current generation is not as happy with their jobs as previous generations were. Quiet quitters are employees who quit without saying anything to their coworkers or managers. Management tries to deal with quiet quitters by firing them, but this only worsens the situation. Instead, the administration should try to understand why the employee is quitting and address any issues causing unhappiness at work.
Melissa provides tips on dealing with employees who are "quiet quitters" or quietly leave their jobs without telling anyone. The speaker suggests that managers try to create a culture where employees feel appreciated and motivated and that meetings should be work sessions instead of social events. If an employee is unwilling to put in the effort required for their job, it may be time to part ways. Leaders should also be aware of the current market conditions and adjust their rewards system accordingly.
Melissa discusses the phenomenon of "quiet quitting," when employees quietly quit their jobs without telling their managers. The speaker argues that managers should try to increase employee morale by giving praise, engaging in open and honest communication, and paying more money if necessary. Finally, the author suggests that managers be aware of which employees are not invested in their work and make adjustments accordingly.
Keywords: quiet quitting, workplace happiness, management ploy, expectations of work-life balance, communicating with employees
Melissa's Bio
â â â https://conciergeelite.com/about-us/â â â
Concierge Elite's Website
â â â â https://www.conciergeelite.com/
-
Today's podcast is about leadership and, specifically, how to manage people effectively. Melissa from â conciergeelite.comâ talks about the difference between managing and leading and how effective managing can be when done correctly. She also discusses emotional intelligence (EQ), a critical factor in being a successful leader. EQ helps you identify your own emotions and those of others and can help you conquer your weaknesses.
The main points covered in this episode include:
Why admitting mistakes is essential as a leader
Four reasons why leaders should accept when they make mistakes
How vulnerability strengthens the team and builds trust between leaders and their employees.
Melissa's Bio
â â https://conciergeelite.com/about-us/â â
Concierge Elite's Website
â â â https://www.conciergeelite.com/
-
Dr. Diane Cosko of â mountainairevet.comâ discusses how â the Concierge teamâ from â conciergeelite.comâ helps clients, explaining that the staff has experience in veterinary care. They also mention that they have a remote answering service in case of power outages.
The Concierge Elite team helps businesses run smoothly by providing live texting service, transcription of calls, and transcription of all calls. They also offer a flat fee. Dr. Cosko is an excellent example of how the Concierge Elite team has helped them save money and be more convenient for their clients.
They discuss how remote employees have helped them because it has taken the stress out of the hiring process, and they can find the perfect employee without interference.
Keywords: covid, meeting, covid challenges, covet hit, a small community in California
Melissa's Bio
â https://conciergeelite.com/about-us/â
Concierge Elite's Website
â â https://www.conciergeelite.com/
-
In this solo episode of The Understaffed, Melissa encourages businesses to consider remote staffing a permanent change that can save money and increase productivity. Many employees desire remote work, but cultural considerations may be a hurdle for some companies. Research shows that productivity can increase with remote work due to fewer distractions and more comfortable working environments. Leaders may feel more in control when they see their employees, but this may translate to something other than better management or understanding of employee performance.
Melissa discusses the benefits of remote work for veterinary, optical, and dental practices. She suggests using video conferencing, team messaging, and project management tools and hiring a dedicated remote employee to handle specific tasks like answering phones and checking emails while allowing in-house staff to focus on client care. Melissa emphasizes the cost savings and increased productivity that come with remote work but acknowledges that it ultimately comes down to the culture of each practice. Melissa encourages listeners to rethink remote work possibilities and reach out with any questions or concerns.
Melissa's Bio
https://conciergeelite.com/about-us/
Concierge Elite's Website
â https://www.conciergeelite.com/
-
In this insightful podcast episode, executive advisor Mark L. Vincent shares valuable wisdom on leadership and succession planning for C-suite executives. He emphasizes the importance of self-leadership and leading others to achieve a successful career. Mark draws from his extensive experience guiding cohorts of executives through four-year succession planning processes, highlighting the need to bring in experts for specific organizational aspects. He underscores the challenges of leading people while emphasizing its crucial role in achieving success.
Mark introduces the concept of the three turns of leadership and succession planning. The first turn revolves around mastering self-leadership, leading others, and shaping a compelling vision. The third turn focuses on orchestrating future value succession and creating a lasting legacy as a maestro leader. He emphasizes the significance of addressing the topic of death in continuity planning, which includes proactive estate planning and effective relationship management. Mark advises early engagement with these matters to save time and avoid future complications, cultivating a practice in which successors can embrace and thrive.
Overall, this engaging podcast episode offers valuable insights into leadership, succession planning, and the significance of personal growth for C-suite leaders. Additionally, it sheds light on the services provided by Concierge Elite, further enhancing the knowledge shared.
Mark's Website
https://www.designgroupinternational.com/maestro-level-leaders
Mark's Linkedin
https://www.linkedin.com/in/marklvincent/
Mark's Podcast
https://podcasts.apple.com/us/podcast/the-third-turn/id1531836413
-
In this podcast, Melissa introduces a company's unique training program focusing on remote team members training in client systems and software. Emille Bryant, the company's founder, and a 20-year Air Force veteran, is highlighted for his dedication to helping others learn. Emille is also a business and personal consultant, emphasizing the importance of original and creative thinking. During a training session, he shares insights on higher-level thinking and creative problem-solving, stressing the need to think outside the box in consulting.The podcast further delves into the significance of having a clear purpose or "Ikigai" for achieving success. Emille shares his journey of discovering his purpose and highlights a book and workbook he wrote to guide others on a similar path. Listeners are able to receive a copy of the book and workbook autographed by contacting Emille. He also extends a free 30-minute session to assess compatibility as a consultant for potential clients.Emille's Website
https://www.go-ikigai.com/
Emille's Linkedin
linkedin.com/in/emillebryant
Emille's Podcast
https://podcasts.apple.com/us/podcast/alika-hope-and-change/id1504324652
-
The podcast features guest Jason Falls, an expert in digital marketing and influence. He discusses his podcast on influence marketing and emphasizes the importance of focusing on the goal of influencing rather than just finding influencers with large groups of followers. Falls also talks about his work at Cipio AI, which provides an influencer marketing platform that helps brands collect authentic user-generated content for their campaigns. The platform also identifies people who create desired content and engages them to create more for the brand.
Cipio AI helps companies map their brand community to identify influential people who can create authentic content for their social media campaigns. The platform works for big and small businesses, including those just starting out or who don't have a large social media following. The company also considers users who use the same hashtags or talk about similar topics as part of the brand community. Cipio AI's Marketer's Guide to Community Influence Marketing is a free ebook download that walks readers through analyzing, engaging, and motivating influencers, customers, and fans to create content for their brands. Jason Falls, the host of the Winfluence podcast, believes that virtual workforces need digital outposts where industry information is shared to keep conversations going even in remote environments.
Jasonâs Website
https://jasonfalls.com/
Jasonâs Linkedin
https://www.linkedin.com/in/jasonfalls/
Jasonâs Youtube Channel
https://www.youtube.com/@JasonFallsWinfluence
Jasonâs IG
https://www.instagram.com/jasonfalls/
Jasonâs Twitter
https://twitter.com/jasonfalls
Jasonâs Facebook
https://www.facebook.com/winfluencepodcast
-
In this solo episode of The Understaffed, Melissa encourages businesses to consider remote staffing a permanent change that can save money and increase productivity. Many employees desire remote work, but cultural considerations may be a hurdle for some companies. Research shows that productivity can increase with remote work due to fewer distractions and more comfortable working environments. Leaders may feel more in control when they see their employees, but this may translate to something other than better management or understanding of employee performance.
Melissa discusses the benefits of remote work for veterinary, optical, and dental practices. She suggests using video conferencing, team messaging, and project management tools and hiring a dedicated remote employee to handle specific tasks like answering phones and checking emails while allowing in-house staff to focus on client care. Melissa emphasizes the cost savings and increased productivity that come with remote work but acknowledges that it ultimately comes down to the culture of each practice. Melissa encourages listeners to rethink remote work possibilities and reach out with any questions or concerns.
Melissa's Bio
https://www.conciergeelite.com/about-melissa
Melissa's Website
https://www.conciergeelite.com/
-
The episode is replayed by popular demand.
Melanie Collette from Money Talk with Melanie interviews Melissa from â â conciergeelite.comâ â on â â 98.7 the Coastâ â , and they talk about the benefits and challenges of remote work. This a great interview full of insight on making the most of the opportunities available with today's technology to solve staffing and business issues.
Melanie's Instagram â â
instagram.com/melanietcollette
-
Today on Understaffed, we have the privilege of listening in on a conversation I had with Darlene on Sit and Spill on Instagram Live. Join us as we have a frank discussion about remote staffing. Darlene darlenemorant.com helps women transform their lives from fearful to confident, shy to vulnerable in a purposeful way. She has helped many women and can help YOU live the most beautiful and creative life you crave and truly deserve. She has managed to turn things around in her life in a BIG way. Since then, She has made it her mission to help other women get unstuck and achieve the success they LOVE. Listen in on Understaffed as I talk with Darlene on Instagram Live. Let's openly discuss remote staffing. Purposefully, Darlene Morgan helps women transform from fearful to confident. Her experience has helped many women live the life they want and deserve. Her life has changed dramatically. Her mission has become to help other women get unstuck and achieve the success they LOVE. Melissa conciergeelite.com and Darlene darlenemorant.com discuss the benefits of remote work, including work-life balance and reduced overhead costs for businesses. They also mention the importance of finding a remote position that fits the individual's needs and preferences. The discussion also touches on the history of remote work and how it has evolved over the years. Darleneâs Website
https://darlenemorant.com/
Darleneâs Linktree
https://linktr.ee/dlmorant
-
In this episode of Understaffed, Melissa conciergeelite.com welcomed Claire Chandler clairechandler.net as her guest. Claire is a corporate survivor who transitioned to entrepreneurship after being diagnosed with cancer and now works with leaders to help them resolve the collaboration conundrum and accelerate trust within their leadership teams through her Growth on Purpose approach.
Melissa and Claire discussed strategies for creating high-functioning teams on Understaffed. They both emphasized the importance of increasing self-awareness among leaders, accelerating trust across teams, and aligning around a shared purpose.
Claire also shared her insights on the importance of focusing on people first before worrying about performance and the crucial role of creating cultures of trust and transparency where employees feel comfortable bringing their full selves to work. She noted that existing cultures can often hold leaders hostage by making them too afraid of losing current staff members to make necessary changes or hire new talent.
Claire's website
clairechandler.net
download Claires one-page Growth on Purpose roadmap for free at clairechandler.net/roadmap
-
Craig Holiday from craigholiday.net and Melissa from conciergeelite.com shares advice for leaders during tough economic times, emphasizing the importance of having an attitude of growth and resilience. He emphasizes the importance of taking responsibility for our own lives and developing a mindset that allows us to overcome any obstacle.
Craig is a marketing expert and motivational speaker who has worked with several companies over the years. He currently works as a personal mentor, helping people grow and become leaders in their networks.
Melissa shares that resilience is about growing and taking the time to do so, as well as being surrounded by champions who will help you push through difficult times. She encourages listeners to revisit their why often and stay focused on what they are fighting for.
Craig's details
Website
https://craigholiday.net/
Linkedin/Social Accounts
https://www.facebook.com/craigholidaysseacret
-
Melissa conciergeelite.com had a great discussion with Michael King on his show The Level Up Leader podcast https://levelupleader.teams.coach they shared insights on investing in people and how it is essential for a successful businesses. How it encourages leaders to take the time to learn what drives their employees and makes them happy to get the best results. They also talked about how fear can be a significant hurdle when investing in people, but overcoming insecurity can help break through this barrier. Finally, she discussed how COVID-19 caused an increase in demand for medical services, prompting her to create Concierge Elite to provide better care for patients remotely.
Melissa B. founded ConciergeElite, a remote service providing dedicated front desk staff for veterinary and medical practices. It was in response to the need for help during COVID-19 when businesses had to send their staff home. She started with just three people and now has hundreds of practices working with them.
For those interested, there is offering $200 off services if they mention this podcast. The biggest takeaway from her experience is that fear can be the greatest enemy of progress - investing in people creates a margin without hidden costs. It should be embraced rather than avoided by leaders.
-
Darlene Morant instagram.com/darlene.morant chats with Melissa ConciergeElite.com, Darlene is founder and COO of Life Awfully Simple, a company that helps women navigate their struggles in life.
Darlene has seven children and grew up in a culture where having a career and having children were seen as mutually exclusive. She shares her experience of learning to balance her career and her family through relaxation techniques such as the R experience, E strength, S testimony, and T relaxation.
Darlene discusses her experience of divorce and how it led to her developing a rest technique. She encourages other women to share their testimonies, as this can help others in similar situations.
Darlene provides advice on raising children and managing stress.
Instagram and Podcasting: Darlene is the creator of an Instagram account called instagram.com/darlene.morant where she shares her experiences and insights and women's issues. She encourages other women to reach out to her for support and notes that podcasting is an easy process.
-
Melissa from conciergeelite.com made a guest appearance on the Frontline Podcast from legion.co
Melissa talks about the biggest challenges in staffing today: businesses needing to rethink how they hire and employees wanting different jobs or benefits than they've always had.The generational differences and changes when we think about this podcast and who we're really keeping at the center of our thought process. And our concern, we're talking about Frontline employees.
The reality is, I needed to think about how the differences in what people want generationally still apply even to those in retail or hospitality...or in any other industry for that matter! Absolutely those are the frontline workers,...the people who made it,... removed it, and still were working in the restaurant industry,...retail,...factory workers,...truck drivers,...all of those.
They discuss the generational difference in how people approach work and leadership. She points out that older generations tend to think of themselves as successful in their current ways, while younger generations are more likely to be open to change and willing to try new things.
This podcast provides examples of how leaders can successfully adapt their practices to meet the needs of their employees.
Jon and Melissa discuss that businesses can offer employees what they want while meeting business needs. They also talked about how generational concepts like many retired veterans, retirees in general, and high schoolers looking for work affect businesses' willingness to hire these individuals. Jon mentioned that it is scary for people to think they might not be productive when working from home, but surveys have shown that they are more effective. He then discussed how leaders should focus on improving themselves or managing others.
Melissa talked about how humans and AI can work together to make hiring processes more efficient. She cautioned that we need to find a middle ground between the two schools of thought, where AI is used but with human oversight to ensure bias is not introduced. She also mentioned some tools and resources businesses can use to improve their hiring process.
- Mehr anzeigen
