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Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m welcoming back for a second time Terence Mauri, a global expert on the future of leadership, AI, and disruption, and really, the intersection of those three things. As the founder of the Hack Future Lab, he spearheaded a movement for leaders to find the upside of disruption and rethink leadership for a post-AI world. He has a new book out called The Upside of Disruption: The Path to Leading and Thriving in the Unknown.
THIS EPISODE IS PERFECT FOR… anyone navigating change in work or life who wants to lead with direction.
TODAY’S MAIN MESSAGE… we’ve all heard the saying, “The only constant in life is change,” and most of us would agree, considering the changes we’ve seen even just in the past several years. How do you approach leadership and innovation in times of change? Terence Mauri challenges us to think beyond incremental change and embrace bold, transformative thinking. In this episode, he discusses how leaders can stay future-ready and thrive in the face of uncertainty.
KEY TAKEAWAYS…
We’re hardwired to have a "yes, but" mindset which tends to be very reductionist. When you practice a "yes, and" mindset, you open yourself up to opportunities.
Move from KPIs (key performance indicators) to KBIs (key behavior indicators).
Prioritizing subtraction is one of the finest forms of learning.
Combat "bore-out" by aligning work with purpose and creating a culture of engagement.
WHAT I LOVE MOST… Terence reframes disruption as an opportunity when so many see it as an obstacle. He encourages listeners to lean into change with curiosity.
Running Time: 25:56
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Terence’s Book:
The Upside of Disruption: The Path to Leading and Thriving in the Unknown
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Welcome to the What's Next! Podcast with Tiffani Bova.
I have the pleasure of welcoming David Edelman to the show today. He is a senior lecturer at Harvard Business School, an executive advisor and board member to brands and technology providers, and an advisor to BCG. Previously, David was chief marketing officer at Aetna and has worked with dozens of companies on personalization, AI, and agile marketing at BCG and Digitas. Forbes has repeatedly named him one of the Top 20 Most Influential Voices in Marketing and Ad Age has named him a Top 20 Chief Marketing and Technology Officer. David is also the co-author of a new book called Personalized: Customer Strategy in the Age of AI, which has recently become a USA bestseller.
THIS EPISODE IS PERFECT FOR… anyone who wants to learn how to deliver true personalization at scale.
TODAY’S MAIN MESSAGE… customer experience is imperative to business success, but personalization remains elusive for many organizations. In this conversation, David offers his playbook on making personalization a core business strategy for organizations of any size. He also shares a detailed walkthrough of the Five Promises of Personalization.
Key Takeaways:
If you consider personalization a strategic goal, you need to be able to measure it. Compensation is often too abstract of a metric. Instead, David recommends using measures of business performance.
If you can’t make your product simpler, you need to educate your customers.
The customer experience should be getting better and better over time.
WHAT I LOVE MOST… David’s points about thinking about the flow of company interaction. Remember that when customers get bombarded, they tend to tune out. David says, “Less is more, but less that’s smarter is even more.”
Running Time: 32:37
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David’s Book:
Personalized: Customer Strategy in the Age of AI
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I wanted to bring back a conversation I shared a while back with the first What’s Next guest to be quoted in my book, Growth IQ. Mayur Gupta is the Chief Marketing Officer at Freshly, leading a team of marketers to make Freshly an iconic brand and drive breakthrough growth. Before Freshly, Mayur was the Global VP for Growth & Marketing at Spotify, the Chief Marketing Officer at Healthgrades, and the first-ever Global Chief Marketing Technologist at Kimberly Clark, one of the largest global consumer packaged goods companies. In 2014, Mayur was recognized as one of the “40 under 40” leading marketers in the industry by Brand Innovators, was profiled by the Harvard Business Review and the Economist as the model Chief Marketing Technologist, and also received the CMO Programmatic Award by the CMO Club. He sits on the Board of Directors of Adtalem (NYSE:ATGE) and D’Addario (private), guiding the C-Suite in their digital transformation.
THIS EPISODE IS PERFECT FOR… marketers looking for a master class of modern marketing and how to create an experience that will influence, inspire, and change a human life from one of the quintessential marketers of our time.
TODAY’S MAIN MESSAGE… Mayur brings his engineering mind to the world of marketing. His message? Your internal culture–your company culture–is key and central to the culture you are trying to build around your product. It’s important and indispensable to use everything at your disposal: math, science, and research. But ultimately, it’s all about being customer-focused, authentic, and transparent. At the core of any well-rounded, successful, and long-lasting organization is a human-centric strategy that is sincere and authentic. Your goals as an organization should always be customer-focused, and that starts within your organization with your very first customer, your employee. You cannot be customer-focused if you do not first care for and about the people you work with, because they are the brand.
WHAT I LOVE MOST… Mayur’s transparency on the fact that this is all a journey and things in our industry continue to change based on what the customer wants from us.
Running time: 36:07
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Welcome to the What's Next! Podcast with Tiffani Bova.
I have the pleasure of welcoming Mo Bunnell to the show today. He helps complex organizations grow by scaling business development skills and creating a growth-oriented culture. He's the founder of Bunnell Idea Group (BIG), which has trained tens of thousands of professionals at hundreds of organizations. He is the author of The Snowball System and has a new book out called Give to Grow: Invest in Relationships to Build Your Business and Your Career.
THIS EPISODE IS PERFECT FOR… anyone looking to grow their business and deepen client relationships in a more meaningful, human-centered way.
TODAY’S MAIN MESSAGE… in this day and age, business development isn’t about deals but relationships. Mo dives into this approach and explores how to build authentic, lasting relationships that add real value and, ultimately, drive growth.
Key Takeaways:
Mo’s 3-step process to collaborate better and drive more revenue: fall in love with their problem, give them the experience of working with them, and make a recommendation.
The skills you need to do the work after you get the “yes” are the opposite of the skills you need to get the “yes.”
Those who identify where the decision makers see value and attach to it will find the magic.
Relationship building takes time and effort. Mo recommends quarterly audits to strategically delegate or automate tasks to create more space for relationships.
WHAT I LOVE MOST… take a few minutes to make a list of the 10-15 relationships that are the most important to your future success. Mo says these are the relationships you should be focused on developing now.
Running Time: 29:34
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Mo’s Book:
Give to Grow
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m excited to welcome Frederik Pferdt to the show. He’s the former Chief Innovation Evangelist at Google where he helped shape one of the most fabled creative cultures in the world. He founded Google's Innovation Lab, where he trained tens of thousands of Googlers to develop and experiment with cutting-edge ideas and taught groundbreaking classes on innovation and creativity at Stanford for more than a decade. He has a new book out called What's Next Is Now: How to Live Future Ready.
THIS EPISODE IS PERFECT FOR… anyone eager to learn how to proactively create their future and develop a growth-oriented mindset.
TODAY'S MAIN MESSAGE… in this inspiring conversation, Frederik dives into what it means to live future-ready. He believes we each have the power to intentionally shape the future instead of waiting for it to happen. Frederik introduces his six principles that help shift to this way of thinking.
Key Takeaways:
The future isn’t something that happens to you. You have the power to create it.
We talk a lot about mindset, but Frederik introduces the idea of “mindstate” and our ability to influence a moment.
When you pay attention to your choices throughout your day and week, you’ll quickly notice that your future isn’t predetermined but something you’re actively creating.
Some situations are out of our control, but we can always control our responses and outlook.
WHAT I LOVE MOST… the sixth principle, Dimension X, or your superpower. Discovering your strengths takes time, reflection, and sometimes courage, but when you incorporate them into the way you see the future, you’re able to impact the world in a unique way.
Running Time: 27:13
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Frederik’s Book:
What's Next Is Now: How to Live Future Ready
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m joined by Jessica Kriegel. She is the Chief Scientist of Workplace Culture for Culture Partners, leading research and strategy in best practices for driving results through culture. For 15+ years, Jessica has been guiding global, national, Fortune 100, and other organizations across finance, technology, real estate, and healthcare industries on the path to creating intentional cultures that accelerate performance. And she has a book coming out called The Culture Equation, where she dives into how people think and act to get results.
THIS EPISODE IS PERFECT FOR… leaders who want to improve company culture.
TODAY'S MAIN MESSAGE… what does it take to build a thriving company culture? In this episode, Jessica shares her findings and explains why traditional corporate structures aren’t cutting it anymore. She shares how leaders can create a more people-first approach that drives engagement and results.
Key Takeaways:
Stereotypes around how Gen Z and millennials impact the workforce are keeping leaders from actually seeing these employees on their team as people. Jessica says it’s not about understanding different generations but about understanding life stages.
Culture isn’t a task that can be delegated to HR. Leaders need to be closely involved in shaping it.
Leaders must be adaptable to the evolving needs of their teams.
Focusing on what’s in your control gets you out of the blame game and into your sphere of influence.
WHAT I LOVE MOST… Jessica’s technique to encourage accountability in her team is to model above-the-line thinking. She breaks it down into these four steps: see it, own it, solve it, do it.
Running Time: 32:18
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Podcast
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m reflecting on a fun conversation with the wonderful Ron Carucci. Ron is a co-founder and managing partner at Navalent, where he works with CEOs and executives pursuing transformational change for their organizations, leaders, and industries. He has a thirty-year track record helping some of the world’s most influential executives tackle challenges of strategy, organization, and leadership. He is a best-selling author of 8 books.
THIS EPISODE IS PERFECT FOR… anyone looking to learn how to create diverse communities and support a thriving company culture helmed by true leadership.
TODAY’S MAIN MESSAGE… Ron shares the four things that successful leaders have all done and how others can follow the same path to success. He refocuses our thinking on leadership training, self-development, and a true understanding of diversity and, more importantly, diversity of thought.
WHAT I LOVE MOST… I love having a conversation about true leadership. I often hear, “I don’t know where to begin,” from people trying to move in their careers or who want to take on more management responsibilities. The way Ron positions thinking about training, self-development, and understanding diversity is invaluable to getting started.
Running time: 34:03
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Ron’s Books:
Amazon
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Welcome to the What's Next! Podcast with Tiffani Bova.
I have the pleasure of welcoming Dana Maor to the show this week. She is the Global Co-Head for the McKinsey People and Organizational Performance Practice and is a member of its Knowledge Council. As a senior partner, she works with leaders globally to transform their organization and themselves and serves as the co-dean of multiple McKinsey leadership programs. She's also the co-author of a new book called The Journey of Leadership.
THIS EPISODE IS PERFECT FOR… anyone who wants to develop leadership skills that focus on long-term success.
TODAY'S MAIN MESSAGE… leadership isn’t about having all of the answers. It’s about creating environments where people can thrive and innovate. In this episode, Dana explores practical solutions to become this leader.
Key Takeaways:
Learn to think beyond what you deliver in the here and now.
Develop the muscle to problem-solve together.
Understand whether it’s the moment to be vulnerable or confident.
It’s important to develop your capacity as a leader to be able to help your team members grow.
Taking the time to reflect is in service of your organization.
WHAT I LOVE MOST…Dana's advice on the necessity of “micro experiments” stood out – small, actionable changes that expand your comfort zone and leadership capacity.
Running Time: 28:51
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Dana’s Book:
The Journey of Leadership
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m excited to replay an insightful conversation with the accomplished Beth Comstock. Beth is a self-described change-maker who has been the President of Integrated Media at NBC Universal, overseeing Ad-sales, Marketing, and Research. She led the company’s digital efforts, including Peacock Equity acquiring iVillage.com, and oversaw the founding of Hulu. She was then tapped by GE to accelerate its evolution from an old-school conglomerate to a global technology-driven company. Cultivating a start-up mentality across the organization for over two decades, she catalyzed growth and novel thinking within GE, ultimately operating their Business Innovation unit. She was also the first female Vice Chair and first Chief Marketing Officer at GE in more than 20 years. She is a member of Nike’s board of directors and a Forbes World’s 100 Most Powerful Women. She’s also a published author with her book Imagine It Forward.
THIS EPISODE IS PERFECT FOR… anyone who wants to learn from one of the most successful ‘introverted change-makers’ about how to inspire teams, get uncomfortable, change jobs and companies gracefully, and transform a 125-year-old brand.
TODAY’S MAIN MESSAGE… Beth shares nuggets of gold gleaned from her 20-year career at GE and NBC Universal. Beth provides inspiration and guidance in an age of staggering technological advancement, the ever-stronger pull of the “next big thing,” and the gravity of the unknown. It is becoming exceedingly important to be self-aware and cognizant of the things that make our businesses human and creative. We work with and for humans, and our customers and audiences are human. Likewise, it is important that our leadership be just as rooted in our humanity. It is our honest and dynamic experience as human beings that will allow us and our businesses to thrive in a world ruled more and more by algorithms and automation.
WHAT I LOVE MOST… Beth is always looking to write her next story and live it as a courageous human being. She has learned along the way that our jobs do not define us. Who we are, the networks we create, the people we meet along the way–that’s what is important. With each new opportunity comes the next story we will create!
Running time: 34:54
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Beth’s Book:
Imagine It Forward
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m eager to share an entertaining yet highly insightful conversation with Dave Liniger.
Dave co-founded RE/MAX, the Denver-based global real estate franchise, with his wife, Gail, in 1973. Since its founding, RE/MAX has become the leading franchisor of real estate offices worldwide and has expanded to over 9,000 offices in 110 countries with 140,000 sales agents. Even though Dave retired from a CEO position in 2018, he continues to lead the network as Chairman of the Board. He is also a New York Times bestselling author of a book called My Next Step: An Extraordinary Journey of Healing and Hope. It was a remarkable memoir chronicling his triumphant battle against a life-altering medical diagnosis. But he's also the author of a new book that come out in March of 2024 called The Perfect Ten.
THIS EPISODE IS PERFECT FOR… anyone who wants to learn from a successful and seasoned leader.
TODAY’S MAIN MESSAGE… in our conversation, Dave recounts his journey of building RE/MAX, the leading global real estate franchise. As he reflects on the past 50 years, he presents lessons for every listener, from how to forge a new path in an industry to hiring the right people and leading them well.
Key takeaways:
- Often, the reason we fail is not that we’re bad at something but that we don’t have a goal.
- From single parents to community leaders, we all have areas of influence.
- Connecting with leaders outside your industry will teach you things you’ll never figure out independently.
WHAT I LOVE MOST… you might be surprised to hear that Dave spent 10 years as a NASCAR driver and didn’t start racing until his 50s! He is proof that it’s never too late to explore a different path.
Running Time: 33:33
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Dave’s Book:
The Perfect 10: 10 Leadership Principles to Achieve True Independence, Extreme Wealth, and Huge Success
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m eager to welcome Dr. Thom Mayer to the podcast. He is the Medical Director for the NFL Players Association and was recently nominated to the Pro Football Hall of Fame in Canton, Ohio. Dr. Mayer was the originator of the entire NFL Concussion Guidelines program and thus has changed the nature of concussion diagnosis and management worldwide. He served as the Command Physician at the Pentagon Rescue Operation 9/11, Incident Commander for the inhalational anthrax outbreak in Washington, DC, that same year, and led a Team Rubicon Mobile Emergency Team in Ukraine following the outbreak of war.
But if that isn’t enough, he's written 25 books, including his most recent, Leadership Is Worthless...But Leading Is Priceless.
THIS EPISODE IS PERFECT FOR… anyone looking to sharpen their leadership skills.
TODAY'S MAIN MESSAGE… leading through a crisis requires more than just quick decision-making but resilience, adaptability, and a team-first mentality. Dr. Mayer draws on his experience to explore how leaders can navigate uncharted territory while inspiring growth and innovation.
Key takeaways:
- It’s better to build relationships than to build a resume.
- Burnout occurs when you become disconnected from your deep joy.
- There’s no such thing as a “future” leader. We’re all leading in some way.
- Everybody will fail, but those who learn to make their failures their fuel will grow from setbacks.WHAT I LOVE MOST… Dr. Mayer says the three common qualities of standout leaders are: thinking about leading as a verb, acting on it within a week, and innovating not at the speed of genius or creativity but at the speed of trust.
Running Time: 24:05
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Dr. Mayer’s Book:
Leadership Is Worthless...But Leading Is Priceless
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m welcoming two incredible guests to the show who are co-founders of the Convincing Company, a crisis communication and training firm. They have recently co-authored the book Convince Me.
Adele Gambardella owned an award-winning PR agency in DC for 15 years. She has served as a PR strategist, corporate counsel, and crisis management for clients including the United Nations, Facebook, Johnson and Johnson, and our current president, Joe Biden.
Chip Massey is a former FBI hostage negotiator and special agent. In his 22-year career in the Bureau, he has led high-profile cases, spearheaded the New York FBI Office Crisis Negotiations team, and won the prestigious FBI Director's Award. At the Convincing Company, he guides executives and their teams in how to apply the bureau's negotiation techniques to business situations.
THIS EPISODE IS PERFECT FOR… anyone looking to sharpen their persuasion skills.
TODAY’S MAIN MESSAGE… being experienced is one thing. Being able to convince others is an entirely other thing. In this episode, Adele and Chip dive into proven strategies for convincing others effectively and respectfully. Whether you're in sales, leadership, or any other field, these tips are invaluable.Key takeaways:
- Adele introduces the idea of a convincing continuum that unfreezes cognitive biases.
- Be mindful of how people want to be convinced. Some may be fact-based while others may be emotions-based.
- When you get closer to understanding somebody’s unstated narrative, you have a better shot at persuading them to accept a belief.WHAT I LOVE MOST… I love how different Adele and Chip’s backgrounds are and how that contributes to this episode's unique insights and strategies.
Running Time: 31:29
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Adele & Chip’s Book:
Convince Me: High-Stakes Negotiation Tactics to Get Results in Any Business Situation
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week I’m bringing back an insightful conversation with Justin Bariso. Justin is an author, columnist, speaker, and consultant, and his thoughts on leadership management and emotional intelligence have been featured by Time, Business Insider, CNBC, and Forbes among others. He is the author of “EQ Applied: The Real-World Guide to Emotional Intelligence," which uses fascinating research, modern examples, and personal stories to teach you how to make emotions work for you. Today, Justin focuses on helping others harness the power of emotion for good. You can read Justin’s work on INC.com, where over a million people a month read his column on emotional intelligence and leadership management. Justin has been recognized by LinkedIn as a top voice in leadership management and workplace culture.
THIS EPISODE IS PERFECT FOR… this episode is a reality check for all of us. It is all about investing in the emotional side of our interpersonal interactions as humans both in the written word, as well as in the spoken word.
TODAY’S MAIN MESSAGE… we spend so much time talking about the academic side of leadership, growth, marketing, and sales but we forget to account for our human emotions in a field that is so inextricably tied to human interaction. No matter how much time we take to examine our communication and emotional styles, we’re still limited by our perspective, experiences and biases.
WHAT I LOVE MOST… it was wonderful to have Justin come on and give us a gentle tap to remind us how important the human aspect of business and interaction is, and of course, tied to that is our rich emotional life.
Running Time: 34:58
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Justin’s Writing:
INC.com
EQ Applied
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I welcome Kim Scott back for the third time on the podcast. She is the author of a new book called Radical Respect: How to Work Together Better, and of course, Be a Kick-Ass Boss Without Losing Your Humanity. She is the co-founder of the company Radical Candor. Kim was a CEO coach at Dropbox, Qualtrics, Twitter, and other tech companies. She was a member of the faculty at Apple University. Before that, she led AdSense, YouTube, and DoubleClick teams at Google.
THIS EPISODE IS PERFECT FOR… anyone struggling with giving or receiving feedback in a professional setting.
TODAY’S MAIN MESSAGE… respect is critical in the workplace, especially when there are many differing opinions and styles. But how do you practically go about fostering a culture of respect? It’s not by keeping your opinions to yourself. In fact, Kim says sharing feedback and making space for disagreement is a sign of respect for one another.
Key takeaways:
Respect begins with unconditional regard for humanity and it shouldn’t need to be earned
We can disagree and do it in a respectful way
Kim’s three steps to approach a boss to share criticism are: solicit feedback, focus on the good, ask if it’s a good time to share your thoughts
WHAT I LOVE MOST… Kim says you can’t address all of the unconscious biases in the world, but you can (and should) address the ones that will get in the way of your team working together.
Running Time: 36:55
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Kim’s Book:
Radical Respect
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Welcome to the What's Next! Podcast with Tiffani Bova.
This week Elliott Parker joins the podcast. He is the founder and CEO of High Alpha Innovation, a venture builder that partners with corporations, universities, and entrepreneurs to co-create startups that solve compelling problems. He built his career in strategy consulting at Innosight, the firm founded by Clayton Christensen, in corporate venturing, and as an entrepreneur bringing new ideas to market. To date, he has launched over 40 venture-backed startups, and he has a new book called The Illusion of Innovation which came out earlier in 2024.
THIS EPISODE IS PERFECT FOR… business leaders and executives looking to understand the challenges of true innovation.
TODAY’S MAIN MESSAGE… in this thought-provoking episode, Tiffani sits down with innovation expert Elliott to discuss why innovation might be more illusion than reality in today’s organizations. Elliott argues that many innovative efforts are a charade and he challenges leaders to re-think their goals.
Key takeaways:
We're really good at running large organizations, but the optimization for safety and predictability comes at the cost of innovation
In nature, innovation happens chaotically and without control, something we should emulate in organizations
We need more experiments that are fast, cheap, and maybe even a little weird
WHAT I LOVE MOST… what Elliott says we can learn from Steph Curry about running big companies, “Our companies need to be taking shots close to the net, but also making sure we're doing it beyond the three-point line, where the magnitude of correctness matters a lot.”
Running Time: 26:22
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Elliott’s Book:
The Illusion of Innovation
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Welcome to the What's Next! Podcast with Tiffani Bova.
I’m eager to welcome Leslie Zane to the show this week. She is the founder of Triggers, a CMO advisory firm rooted in behavioral science, where she champions the primacy of the instinctive mind in brand decisions. In her new book, The Power of Instinct, she shows how traditional persuasion tactics fall short to grow a brand, business, or even a social movement, and she shows what techniques work instead.
THIS EPISODE IS PERFECT FOR… leaders and marketers who want to build stronger, more memorable brands.
TODAY’S MAIN MESSAGE… do you ever wonder why some brands stick in your mind while others fade away? In this episode, Tiffani Bova chats with Leslie Zane to uncover how our instincts drive our decisions. We dive into the fascinating world of instinctive marketing and learn how tapping into the unconscious mind can transform brand loyalty.
Key takeaways:
Brands are built on accumulated memories and associations in the subconscious mind yet traditional marketing focuses on controlling the conscious mind
Direct persuasion often fails. Influencing the instinctive brain is a far faster path to change
Superior products don’t always win in the marketplace but the brands that create perceived superiority
WHAT I LOVE MOST… the difference between competitive advantage and instinctive advantage. Leslie says when a brand creates more positive associations than their competition, that's the moment a customer will make a switch.
Running Time: 26:24
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Leslie’s Book:
The Power of Instinct
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Welcome to the What's Next! Podcast with Tiffani Bova.
In this What's Next Live, I welcome my very first Pulitzer Prize winner to the show. Charles Duhigg is a reporter and the author of The Power of Habit, which spent over three years on the New York Times bestseller list. His second book, Smarter Faster Better, was also a bestseller. He published his latest book, Supercommunicators, earlier this year, and it is (not surprisingly) also a bestseller.
Charles led the team that won the Pulitzer Prize in Exploratory Journalism in 2013 for the AI economy, a series that examined the global economy through the lens of Apple. He also received the George Polk Award, the Great Loeb Award, the Investigative Reporter and Editors Medal, the Scripps Howard National Journalism Award, the Robert F Kennedy Journalism Award, and many others.
THIS EPISODE IS PERFECT FOR… anybody who wants to improve their communication skills and learn how to connect with anybody - from colleagues to complete strangers.
TODAY’S MAIN MESSAGE: We all want to walk away from conversations feeling understood, valued, and connected, but that’s not always the case. Charles Duhigg explores the ingredients of this kind of conversation and shares how to become a supercommunicator. The good news is that anybody can form these habits and bring this level of communication to any area of their life.
Key takeaways:
- There are three buckets that all conversations fall into (practical, emotional, and social). A strong communicator will recognize and match whatever conversation they’re in
- The ultimate goal of any conversation is to understand each other
- You can prove that you’re listening by asking a deep question, repeating back what you heard in your own words, and asking if you got it rightWHAT I LOVE MOST… the story Charles shares about Felix, an FBI crisis negotiator who can connect with and disarm seemingly anybody simply by having a conversation. This story shows that being a thoughtful communicator really is a superpower.
Running Time: 30:46
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Charles’ Book:
Supercommunicators
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Welcome to the What's Next! Podcast with Tiffani Bova.
I have the pleasure of welcoming Stephanie Harrison to the show today. She is the creator of the New Happy Philosophy. She's the founder of New Happy, a company helping individuals, companies, and communities apply this philosophy in their lives.
The New Happy’s art, newsletter, podcast, and programs reach millions of people around the world every month. Previously, Stephanie was the Director of Learning at Thrive Global, one of my favorite companies.
THIS EPISODE IS PERFECT FOR… anyone looking to redefine their understanding of happiness and improve their well-being, especially in the workplace.
TODAY'S MAIN MESSAGE… traditionally, happiness is tied to achievements - closing a big deal, getting a promotion, moving to the corner office. We’re told to aim for perfection and achieve more and more to find happiness, yet somehow, we’re still unfulfilled.
Stephanie Harrison introduces a new concept of happiness, “New Happy” which challenges traditional notions of happiness. Instead of pursuing individual happiness through external achievements, New Happy focuses on authenticity and contributing to others' well-being. By understanding and applying these principles, individuals and organizations can foster environments that promote genuine happiness and purpose.
Key takeaways:
Using acts of kindness as a shortcut to happiness
Rewiring yourself to move away from Old Happy to New Happy
Understanding the root of most people’s unhappiness
How parents can teach children the New Happy way
Practical steps for leaders to promote happiness among their teams
WHAT I LOVE MOST… Stephanie's insight that happiness doesn't have to be a choice between self and others. You don't have to put your happiness before somebody else's or vice versa. You can do both at the same time.
Running Time: 24:45
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Stephanie’s Book:
New Happy
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Welcome to the What's Next! Podcast with Tiffani Bova.
With the summer Olympics underway, I thought it fitting to return to an inspiring conversation I shared with Olympic Medalist Bonnie St. John. At the age of 5, Bonnie had her right leg amputated. And once you listen to this podcast, you will understand, there was no way that was going to stop her. At the age of 19, she became the first African-American to win medals at the 1984 Winter Paralympics in Innsbruck Austria. Bonnie was appointed by President Clinton as a director for Human Capital Issues on the White House National Economic Council and went on to represent the United States as a member of President Obama's official delegation to the 2010 Paralympic Winter Games in Vancouver and the 2016 Paralympic summer Games in Rio de Janeiro.
Bonnie is also a Leadership Consultant for multiple Fortune 500 companies, the CEO of the Blue Circle Leadership Institute, and a best-selling author of seven books, including How Great Women Lead: A Mother-Daughter Adventure into the Lives of Women Shaping the World, and her latest title Micro-Resilience: Minor Shifts for Major Boosts in Focus, Drive, and Energy! I am thrilled to have Bonnie St. John on the podcast!
THIS EPISODE IS PERFECT FOR… anyone! If you want to overcome your own personal talk track that the obstacles you face are insurmountable, then this is for you. I can’t think of a better way for you to spend thirty minutes of your time than listening to “one of the five most inspiring women in America!” (NBC Nightly News)
TODAY’S MAIN MESSAGE… today’s episode is a fantastic reminder to always use your challenges, your obstacles, and your unique experiences to become a better leader. Great leaders take cues from the potential connections that can form all around them to change the way they think and therefore lead. Today, we’re looking at those connections and how to constantly look for the small, subtle changes in your day-to-day behavior that can help you become a better leader.
WHAT I LOVE MOST… Bonnie taking my Bullish and Bearish scenario from just “robots having their own Olympics,” to having “cyborgs” be the answer. I think it’s a great example of Bonnie’s amazing sense of humor, and I loved learning more about her, her humility, and all the amazing things she's been able to accomplish in her life (and career) thus far. It was a real treat learning more about what makes the legendary Bonnie St. John such a special human being.
Running Time: 31:27
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Bonnie’s Book:
Micro-Resilience: Minor Shifts for Major Boosts in Focus, Drive, and Energy -
Welcome to the What's Next! Podcast with Tiffani Bova.
This week, I’m listening back on a conversation with Allen Adamson and I wanted to share it with you too.
Allen is a noted industry expert in all disciplines of branding and the Co-Founder of Metaforce. He is also a published author with multiple marketing titles including Shift Ahead, Brand Simple, and The Edge. Prior to co-founding Metaforce, Allen was the Chairman of North America of Landor Associates, a global branding firm. Before joining Lander, Allen was an executive at Unilever and held senior management positions at Ogilvy & Mather and DMB&B. Allen is also a sought-after industry commentator and has appeared on shows such as NBC’s Today Show and Fox Business Network’s Closing Bell.
THIS EPISODE IS PERFECT FOR… individuals who are trying to build a memorable brand with advertising, social media, product design and user interfaces to convey a story which resonates with employees and customers.
TODAY’S MAIN MESSAGE… find your relevance! Get out of your marketing bubble and don’t wait for things to go wrong to step on the gas and shift your strategy. Once the marketplace signals your misstep, it’s too late. Shifting ahead to success is all about being proactive and attentive and learning not just to listen passively, but to watch actively and ask the right questions!
WHAT I LOVE MOST… I loved talking about what “brand” truly is and how we can better understand it. It is one of the most misunderstood concepts in business and sales today. Everyone is chasing after what they think it means, and often this leads to a sense of disingenuousness.
Running time: 29:54
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Find Allen Online:
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Metaforce
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